got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arrange... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arrange... See more
Company replied
Hands down, the single BEST way to protect your family on the Internet. There are so many options and different ways to filter based on your specific needs. You can easily block all traffic based on t... See more
I was recommended too buy a Spider VPN by a friend as I spend months abroad. Purchased a Spider pro from Amazon worked great in Uk, brought too my house in Portugal had a few problems would not wor... See more
Bought VPN end Nov. Not being tech-minded found that it no effect on my streaming speed. Contacted VPN customer service. Within a short time, they put me on the right track. My IPTV is not suffering t... See more
Company replied
Use a free Spider VPN router in your home and protect all your devices like Kodi Boxes, Smart TV’s, Mobile Phones, Laptops, Computers, XBox, PlayStation, Apple TV and any WiFi Enabled device from prying eyes.
United States
Top quality equipment, very easy to install.
Any queries I’ve had have been dealt with extremely quickly. Definitely recommend!

Reply from Spidervpn
Great product and service. Would definitely recommend.

Reply from Spidervpn
Fantastic product, even better customer service. I would 100% recommended these. They really know their stuff!

Reply from Spidervpn
Excellent service. Quick installation, very helpful staff and customer support. Would definitely recommend

Reply from Spidervpn
Been using the Spider VPN service for a few weeks. Works great and support is excellent.

Reply from Spidervpn
I have never rated anything on the internet before, but just have to do it here.
If I could give 10 stars out of 5 then I would.
I started with a VPN only sub, but had a few problems configuring with all my devices. As I was struggling a bit, the more than helpful guys at Spidervpn switched me into a pre configured router. What can I say. Plug and play - straight in. No worries. Great speed and looks stable.
Really can’t recommend this service enough.

Reply from Spidervpn
Only had this a week or so, had a bit of a problem initially but after putting a ticket in on SpiderVpn client area I was called back virtually straight away. My problem was sorted within 15 minutes & all is well. Thank you to all at SpiderVpn great service with understanding IT engineers who care about there customers. Well done - can recommend this service.

Reply from Spidervpn
It was so simple to register, the router got delivered later in the same week, I’m really happy with my decision to change, would recommend to any one.

Reply from Spidervpn
Bought VPN end Nov. Not being tech-minded found that it no effect on my streaming speed. Contacted VPN customer service. Within a short time, they put me on the right track. My IPTV is not suffering the severe buffering it recently encountered. Many thanks to the team. Highly recommended.

Reply from Spidervpn
Recommended!
Simple registration process and very reasonable monthly fee for complete piece of mind and protection. Router arrived quickly and is literally plug and play (actually less hassle than my ISP router!)
Looking forward to many years of trustworthy service from Spidervpn!

Reply from Spidervpn
joined spider vpn service! excellent customer service as i had issues setting up. but im fine now and im another happy customer!

Reply from Spidervpn
Great service, top guys and amazing support. Highly recommend Spider VPN.

Reply from Spidervpn
Well started to go bad and got very frustrated but in the end, all ok and working, my fault as I was putting a wrong password which is easily done, so check before you start ranting, I get remote help and it relieved a lot of stress as I have stuff going on thank you Spider VPN for the patients to get me sorted. I would recommend this to anyone
Product did exactly what i wanted it to and easy to get set up... great wifi range and no need to set up on different devices like my old product
This really is a superb router.
It doesn't replace my VirginHub but I was shocked that it actually had a better wireless range.
I'm fussy about speeds and can see that it is not as fast as my normal broadband when I'm next to the router but because it boosts signal it delivers comparable speeds in other areas of my home.
The encryption is great, I've tested for leaks and it works every time and performance is good for a device of this size.
I have mine hooked up to my PlayStation, TiVo and Fire Stick and it works well.
Would be good if it could fully replace your ISP router but with the added signal range I'm not complaining. Works great with Netflix too
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.