Spectrum Reviews 

I had to change to Spectrum from Cox. I needed new wire boxes put in. They try wireless but didn’t work so went back to wire boxes. Then I change to Spectrum from T-Moble for cell phone. I got good price for changing phone service. It was fast to change. Now everything is working good thank you

Their customer service in Tampa is simply terrible. They purposely make things difficult and long on the phone to rob you more of your time. Called to simply cancel a home phone service and it took over 30 minutes to get it done. Spoke with a Natalie who was very nice but very slow as well - spoke with a supervisor Francesca, who was rude and couldn't care less about the time it took and more focused on the options of upsells and cross-sells available to me. Thinking about cancelling my internet service as a whole - these guys are terrible at service, if you are thinking about using them, think twice.

Spectrum is the best cable company around and that is why I have been a loyal customer for over 30 years.

I have had on-going connectivity issues for 11 months. This the third technician that has come out and he was the worst. Although friendly, he had no technical understanding. He was here for 30 minutes and left. He said an outside team would come out in a couple of days to evaluate from the outside of the home. My problems continue.

The process to restore my Internet and TV was very simple with Spectrum. The technician arrived on time and restored our services promptly.

Switching spectrum mobile was easy to understand, affordable, and very satisfying. I had no problem switching everything myself, especially not being tech-savvy.

We had an issue with our internet and we had a tech to our house very quickly. He resolved the issue immediately and our internet is working great!

The tech, named Curt, was excellent. Spent over an hour working on every aspect a tech could possibly do. He seemed to have a better understanding of the problem than anyone who has worked in my home.My tv and internet are running faster now than ever before. Gary H.

The technicians that came to the house were excellent

I was having reception issues for a while and then one morning I was unable to connect to internet at all. After many attempts and with guidance from the chat line and then speaking live to an individual, a technician was dispatched and arrived promptly; he was very knowledgeable and professional and resolved the issue. I am very satisfied with the response.

The Technician was very professional and fixed my issue completely. He was thorough, knowledgable and explained the issue so I understood why I was having disruptions. He completed testing and made sure my internet connection was good before leaving. GREAT TECHNICIAN. Thank you!!!

Extremely frustrating experience with Spectrum Mobile. Their app allows customers to pay off the entire remaining device balance with a single button, without any confirmation screen asking whether you really want to proceed. No "Are you sure?" No second confirmation. One accidental tap, and the full device balance is charged immediately.

This is a terrible payment design, especially when dealing with large amounts of money. Customers should be given a clear warning and an opportunity to confirm before such a significant payment is processed.

I contacted Spectrum after the payment went through, but the experience has left me extremely disappointed. A company handling customers' money should have basic safeguards in place to prevent accidental payments.

Spectrum is a great company. Their Customer Service is the best. I lost my phone, Internet, and television services all at once and had no idea what could have happened. Once I had Spectrum scheduled to come out they did a phenomenal job and got all my services up and running. They told me what to look for. Should it happen again. My technician was very professional, thorough, and friendly. I would highly recommend Spectrum because their services and customer service is awesome.

The technician provided the best service ever!

Great deal ans excellent servive for Onternet service. I decide to take the promotion with my cellphone because that hepl me with budget .

We had an issue with our internet connection dropping for the past few months. We bought a new wifi router thinking that would solve and it did not. We called charter to get an apt. And on a sunday, they had a technician out to our house within an hour. Eric was our technician and he was kind, respectful and even showed my son who has autism how to connect the new modem inwith the wires and explained step by step what he was doing. He showed true compassion and care for our home and our internet issues. I am very pleased with the way Eric fixed our issues. He was an amazing technician to be called out at 5 pm on a sunday! Thank you charter and Eric! Appreciate you more than you know.

My transition to Spectrum was very easy! No frustration at all. The representatives were so knowledgeable and friendly! I sooo hope customer support reps are just as helpful and kind. The price plans are absolutely affordable! And there’s a great 1-year promotion right now! I am very satisfied with my decision to come to Spectrum!

Do your investigation before switching to another service that appear to be cheaper because the low cost will not last . Trust me you pay for what service you receive!

The lady that helped us was very friendly knowledgeable.She was upbeat.She never seemed to judge book by his character and help us to the fullest wonderful

CSR-Malik was excellent @the Mentor,Oh location. Very patient and knowledgeable of plans, services. I would recommend people to see him.