Specs Collective Reviews 

141
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Oliver was awesome, he delivered what he promised, my glasses came before I left on my trip. He was very responsive, kind and informative. He gave me real answers and made sure I knew what was and was... See more

Rated 5 out of 5 stars

I am VERY impressed with the efficiency and speed and the frames are better than expected. I will be using the team in the future and recommend them. The Frames are excellent and fit better than e... See more

Rated 5 out of 5 stars

When UPS knocked on my door to deliver my package the first thing I noticed was how big the box looked, then when the driver handed it to me I was surprised by its weight. My first thought was that I... See more

Rated 1 out of 5 stars

Terrible experience. Specs Collective accepted my order and payment at the price shown on their website, then contacted me afterward demanding hundreds of dollars more to fulfill it. When I refused... See more

Company replied

Company details

  1. Glasses Store
  2. also in
  3. Clothing Store

Written by the company

Based in Southern California, Specs Collective is an independent online retailer offering luxury and fashion-forward eyewear. We feature world-renowned names and up-and-coming brands, blending craftsmanship with modern design. With free U.S. shipping, worldwide delivery, and full prescription lens services online, we make premium eyewear more accessible.


Contact info

4.2

Great

TrustScore 4 out of 5

141 reviews

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4.2

All reviews

(141)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

SPECtacular shopping experience!

Oliver is SPECtacular…knowledgeable, helpful, patient. He made shopping for a new pair of glasses online seem like it was an in store high touch experience.
The breadth and depth of merchandise is commensurate with the outstanding service.
Thus, the 5 star rating...I highly recommend Specs Collective.

3 September 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Everything was perfect! The specialist, Oliver, was very kind and patient emailing me back and forth regarding the availability of the mykita studio frame I wanted which was out of stock everywhere. He was able to place an order for me and I received it within the timeframe he suggested. Thanks a ton. I will definitely be back for another pair.

14 June 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
Oliver was super fast with answering all my questions and speeding up the delivery.
The best company ever. Highly recommend.

13 October 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended : Cie will go above and beyond!

Highly recommended Specs Collective!

I am very happy with my designer glasses Mykita - handmade in Germany - , and my overall purchase experience with Specs Collective.

1) Background: 3 GLASSES STORES advertising having my Mykita model and colour IN STOCK ended up turned me down saying the model was discontinued to no available in North America and issued me a refund with partial apologizes!%? Seriously, that is bad business from those other stores.

2) Anyway, after some browsing online I found Specs Collective had them online. Was it too good to be true?! Well Oliver confirmed to me by phone and email that Specs Collective had the Mykita model in the colour I wanted! The frame would come from Germany, therefore a little delay was to be expected but they had them!

3) Specs Collective did amazing time-wise for process and shipping: It took exactly the time frame I was informed prior to purchase for receiving my very hard to find Mykita glasses (3 weeks from Germany to USA-CA) and then shipped to NY.

4) Customer service associate Oliver keeps me updated about the status of my order, and shipping. He was also responsive to my messages and phone call; communication was professional and friendly.

N/A) Lenses: I did not have my lenses produced by Specs Collective so I can’t comment on that part. However Oliver sent me specification about lenses I inquired about. Prompt and very informative.

Conclusion: I will purchase again! Team Specs Collective goes above and beyond: Keep the good work (reviewed June 2018)
Very happy highly recommended, Thank you.

28 June 2018
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and Courteous…

Very knowledgeable and Courteous service!

I had an AMAZING experience dealing with Oliver. Very knowledgeable, and extremely helpful. Great prices as well.

Thank you Oliver.

11 April 2018
Unprompted review
Rated 5 out of 5 stars

Specs Collective was fantastic

Specs Collective was fantastic. I usually purchase Matsuda frames. Oliver provided the ultimate customer service - helpful advice and fast response. Secondly, the price was more than 25% less than the optician I have been purchasing glasses from from 23 years.

13 June 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, policies and patience!

I ordered a total of 5 frames from Specs Collective because I wanted to try on different styles and I saw that they do not have a restocking fee. I realize ordering 5 frames and returning 4 of them could be obnoxious but it is important to me that my glasses fit me well, as I wear them every day. Oliver was very understanding and he even helped me decide on a pair after I sent photos of me wearing different pairs. His shipping was fast, the glasses were packed well, and he was friendly and patient with me. My refund for the other 4 pairs came quickly. I would do business with Oliver and Specs Collective again in a heartbeat!

22 February 2017
Unprompted review
Rated 5 out of 5 stars

Mykita Dreamland

Great selection of Mykita glasses, I was looking for a particular pair and couldn’t find any at my local optometrists. They had the frame - took about 1 week to arrive and was packaged nice and safe. Would recommend to anyone looking for a Mykita frame.

20 October 2016
Unprompted review
Rated 5 out of 5 stars

Terrific Customer Service

I was looking for a particular Parasite Eyewear frame and Oliver with Specs Collective went above and beyond my requests. Not only was he able to track down my frame, he also gave me a great price. Thank you!!!

25 April 2016
Unprompted review
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