As a owner im happy with special…
As a owner im happy with special umbria. A lot of requests from high-end clients
18 November 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I’d avoid Special Umbria
I’d avoid Special Umbria. Despite the villa not being perfect on entry (badly dripping shower, taps not working), they are attempting to blame for sheet damage, which we know to have been bad on arrival. I think they’re a bit dishonest.
20 July 2024
Unprompted review
We rented a home of €5000 were we had…
We rented a home of €5000 were we had no heating for 3 days and no electricity for a whole day. After our stay neither special umbria nor the owner of the home was kind enough to give us an compensation.
We will never book a stay again with special umbria. And we don't recommend it at all!
14 February 2023
Unprompted review
Avoid Special Umbria Rentals
The house we rented through this company was beautiful and accurately portrayed on the website.
However, the financial aspects of dealing with Special Umbria left me feeling I had had a bad experience with a dodgy hire-car company, of which one reads often.
On paying the initial deposit, we had to point out that charging a surcharge to use a credit card is no longer legal. After departure, I received an email informing me that an inappropriately large sum was being retained from our deposit to pay for 'missing' items, about which we had absolutely no knowledge. At my refusal to take responsibility for these items, though clearly in a weak position as they were holding £500 of ours, I was told that as a company they are 'used to clients not being happy' about the charges applied after departure - a very telling comment!
There did not seem to be any mention of return clients.
11 October 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.