Specialized Bicycle Components Reviews 494

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, particularly the bikes, finding them superior to other brands and performing well over time. The delivery service is often described as prompt and efficient, with items arriving well-packaged and sometimes even earlier than expected. Reviewers also frequently praise the customer service, highlighting helpful and responsive interactions, especially when dealing with inquiries or issues. However, some people were dissatisfied with certain aspects. There are instances where products, specifically bike motors, have failed prematurely, leading to repeated replacements and concerns about durability. Delivery experiences were occasionally problematic, with delays, damaged packaging, and a lack of communication from the courier. Some customers also reported issues with customer service, citing unhelpful responses, inconsistent information, or a lack of follow-through, particularly regarding warranty claims or replacement parts.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers express satisfaction with their bikes,... See more

Quality

Consumers find quality to be ambiguous, with many praising the good quality of bikes, their performance, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise fast... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

Service

Clients share ambiguous opinions on service. Some customers experienced excellent service, with prompt... See more

Based on these reviews

Rated 3 out of 5 stars

I Really like My Specialized Como Turbo, but I had problems with the Motor not Working correctly. They Replaced the Motor for me, but the Motor they sent will not Work with the Old Software on my Bike... See more

Rated 5 out of 5 stars

I’ve been riding specialized bikes since 2013 and haven’t looked back. Between there stump jumper, Enduro and the crux the quality is by far better than any other bike brands out there. I’ve been moun... See more

Rated 5 out of 5 stars

Specialized was great, shipping, well that was left to be desired. Not typical Fedex or at least in my recent past dealings w/them. Take of work in anticipation of delivery as signature was required.... See more

Rated 5 out of 5 stars

Just purchased a Turbo Tero 4.0 EQ bike, but upon receipt the box had been damaged by the courier. After extracting the bike from the box I had found the handlebar grip was badly damaged, but luckily... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

494 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

New tubes

Got some new thorn-resistant tubes for my wife's e-bike. Easy ordering. Prompt shipment. Good price. Good product.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

700x50 Pathfinder

I wanted to try out the new Pathfinder’s in the 700x50 size, and I needed a new bottle cage as well. Everything was in stock and delivered super fast.
Still need to install the tires and test them. Hope they are same or better than the old ones.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Sirrus 5.0 upgrade

I am a weekend rider and currently own 3 Specialized bikes. I ride a 40 mile trail once a week and this past weekend took my new Carbon Sirrus 5.0 on it's maiden run. Wow, what a difference moving up to this model. Besides getting used to the gears I really had a blast. It felt like riding on a feather. I am glad I paid the extra to enjoy my new ride, every penny well worth it.

21 March 2026
Unprompted review
Rated 4 out of 5 stars

Bike came in and was easy to assemble

Bike came in and was easy to assemble. However the cable to seat adjuster was damaged and crimped. I will have to take the bike in to have it reinstalled. Beside that...I love it.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery arrived fast well…

Prompt delivery arrived fast well packaged great products that I couldn’t source locally sizing the issue there ! had a querie before I ordered contacted call centre prompt response excellent!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Bike is a blast to ride

Bike is a blast to ride, sharp handling, smooth shifting and light weight. Very happy with the purchase. I bought it online and shipped to my door. It was impressively packed. I was bummed to find the forks scratched out of the box though.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered several items from this…

I have ordered several items from this website for my/our bicycles (e.g. spare parts, accessories, and clothing). Every order has been promptly acknowledged via email and three more times while awaiting delivery: order has shipped, is out for delivery, and when delivered. Product selection (M & F cycling gloves, multiple pairs) was easy and they are arriving quickly.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

ease of the order

I believe the ease of the order and the "On Time" delivery were spot-on. It was better than saying, it's going to be late or delayed when paying for 2-Day delivery.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

"Extremely disappointed with Specialized.

I am beyond disappointed with my Specialized Turbo Levo Expert Carbon 2022 . After only a few thousand kilometers, the rear freehub completely disintegrated. Despite this being a clear component failure, Specialized refused the claim because the 2-year warranty had just expired.

I have been riding MTBs since 1986 and have owned over 20 different models. I have never experienced a failure like this, especially not on a bike that retails for €11,000+. To use such low-quality parts on a premium machine and then offer zero support is unacceptable. Think twice before buying if you expect reliability and brand integrity."

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Every ride on my bike…

Every ride on my bike feels like a renewed experience. It makes me feel young and shows me that I can reach places I once only imagined. With the new firmware update, my confidence in its performance has increased significantly: the range is greater, and the available power feels stronger and more efficient.
Thank you, Specialized, for elevating the experience even further.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

You get what you pay for,

I ordered my Specialized Turbo Vado SL2 4.0 directly from Specialized. It was shipped to the local dealer here at Lake Havasu City AZ, where I am vacationing, three days later. They assembled it, and I have been riding every day since. I absolutely love this bike! Like they say, “it’s me, but stronger”. I purchased an e-bike a few months ago, and didn’t like the surging feeling, throttle, and the fact that it was way too heavy for me. This bike is like the road bike I have ridden for years only better. Thank you Specialized!

16 March 2026
Unprompted review

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