I Really like My Specialized Como Turbo, but I had problems with the Motor not Working correctly. They Replaced the Motor for me, but the Motor they sent will not Work with the Old Software on my Bike... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New tubes
Got some new thorn-resistant tubes for my wife's e-bike. Easy ordering. Prompt shipment. Good price. Good product.
700x50 Pathfinder
I wanted to try out the new Pathfinder’s in the 700x50 size, and I needed a new bottle cage as well. Everything was in stock and delivered super fast.
Still need to install the tires and test them. Hope they are same or better than the old ones.
Bike was deleivered within 5 days and…
Bike was deleivered within 5 days and being partially assembled I was out riding within 30 minutes of removing form the box.
New Firmware
Enjoyed the extra power and 27km transition changes with the new upgraded firmware.
Sirrus 5.0 upgrade
I am a weekend rider and currently own 3 Specialized bikes. I ride a 40 mile trail once a week and this past weekend took my new Carbon Sirrus 5.0 on it's maiden run. Wow, what a difference moving up to this model. Besides getting used to the gears I really had a blast. It felt like riding on a feather. I am glad I paid the extra to enjoy my new ride, every penny well worth it.
Bike came in and was easy to assemble
Bike came in and was easy to assemble. However the cable to seat adjuster was damaged and crimped. I will have to take the bike in to have it reinstalled. Beside that...I love it.
Simple and easy to order
Simple and easy to order, and helmet arrived pretty quick. Fit true to its size and very comfortable.
Prompt delivery arrived fast well…
Prompt delivery arrived fast well packaged great products that I couldn’t source locally sizing the issue there ! had a querie before I ordered contacted call centre prompt response excellent!
Bike is a blast to ride
Bike is a blast to ride, sharp handling, smooth shifting and light weight. Very happy with the purchase. I bought it online and shipped to my door. It was impressively packed. I was bummed to find the forks scratched out of the box though.
I have ordered several items from this…
I have ordered several items from this website for my/our bicycles (e.g. spare parts, accessories, and clothing). Every order has been promptly acknowledged via email and three more times while awaiting delivery: order has shipped, is out for delivery, and when delivered. Product selection (M & F cycling gloves, multiple pairs) was easy and they are arriving quickly.
ease of the order
I believe the ease of the order and the "On Time" delivery were spot-on. It was better than saying, it's going to be late or delayed when paying for 2-Day delivery.
Easy to find what I was looking for at…
Easy to find what I was looking for at a good price. Thanks!!
"Extremely disappointed with Specialized.
I am beyond disappointed with my Specialized Turbo Levo Expert Carbon 2022 . After only a few thousand kilometers, the rear freehub completely disintegrated. Despite this being a clear component failure, Specialized refused the claim because the 2-year warranty had just expired.
I have been riding MTBs since 1986 and have owned over 20 different models. I have never experienced a failure like this, especially not on a bike that retails for €11,000+. To use such low-quality parts on a premium machine and then offer zero support is unacceptable. Think twice before buying if you expect reliability and brand integrity."
Super easy process and shipping was…
Super easy process and shipping was fast. I’m loving my new Epic 8!
Mike at Black Mountain Bikes was a big…
Mike at Black Mountain Bikes was a big positive in buying the tire. I would recommend Blk. Mt. Bikes.
The software update was easy…
The software update was easy straightforward and quick. Very happy.
Every ride on my bike…
Every ride on my bike feels like a renewed experience. It makes me feel young and shows me that I can reach places I once only imagined. With the new firmware update, my confidence in its performance has increased significantly: the range is greater, and the available power feels stronger and more efficient.
Thank you, Specialized, for elevating the experience even further.
All good overall !!!!
You get what you pay for,
I ordered my Specialized Turbo Vado SL2 4.0 directly from Specialized. It was shipped to the local dealer here at Lake Havasu City AZ, where I am vacationing, three days later. They assembled it, and I have been riding every day since. I absolutely love this bike! Like they say, “it’s me, but stronger”. I purchased an e-bike a few months ago, and didn’t like the surging feeling, throttle, and the fact that it was way too heavy for me. This bike is like the road bike I have ridden for years only better. Thank you Specialized!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








