Spec-Care Ltd Reviews 

360
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company and its specialized repair services. Customers frequently praise the exceptionally fast turnaround times and the highly efficient repair process for badly damaged eyewear. Many people also highlight the remarkable quality of the restoration work, noting that their favorite items look entirely brand new again. Some reviewers were happy with the surprisingly affordable pricing and great financial value, especially when compared to the high cost of purchasing brand new replacements. Consumers also consistently appreciate the genuinely helpful communication, clear progress updates, and professional customer service provided by the team throughout the entire experience.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a consistently fast turnaround time and... See more

Quality

Users describe positive interactions with quality, consistently highlighting fast turnaround times and... See more

Product

Customers report great satisfaction with the product restoration services. People mention that broken arms,... See more

Price

Consumers find price to be positive, frequently highlighting reasonable costs and fair charges for their... See more

Response time

Customers consistently note positive experiences with response_time, highlighting the exceptional turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more

Rated 5 out of 5 stars

Excellent communication, replaced the broken part and even provided the old one for proof with the returned item. Whole sending repairing and being back took less than 5 working days. Which given it w... See more

Rated 5 out of 5 stars

I have used this company twice now - once to repair my son's expensive sunglasses and this year to repair my expensive prescription sunglasses when Boots and Specsavers weren't able to. Both times on... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(360)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob was a great help over the phone and…

Rob was a great help over the phone and via email. The Lundie loop has been a great success to help my Father’s sight after his stroke. His glasses were fitted with the loop within a couple of days and posted back. Many thanks to all for your help and excellent service. Claire Ellis

5 June 2025
Rated 5 out of 5 stars

Highly recommend this company

Highly recommend this company. Customer service, pricing, service/repair, delivery were all exceptional.
Using this service we were quickly able to cost affectively and quickly save money because we did not need to purchase new glasses, thank you soooo much

6 June 2025
Rated 5 out of 5 stars

I was told by my regular optician that…

I was told by my regular optician that my glasses couldn’t be repaired, then I found Spec-Care. They restored my handmade Dita glasses perfectly! The service was excellent, reasonably priced, and the return packaging was great. I’ll definitely be recommending them and will be using them again for another repair. Thank you 🙏

20 May 2025
Rated 5 out of 5 stars

Fantastic service…

Thank you Spec-care fantastic service from start to finish. Not even Specsavers would touch my broken glasses (even though I bought them less than 8 months previously).
HIGHLY RECOMMENDED.

4 April 2025
Rated 5 out of 5 stars

Brilliant service!

Really great service from Spec-Care. My glasses were broken beyond repair but they quickly and efficiently found a replacement frame instead. I am delighted with the result and the company were very nice to deal with. Highly recommend.

14 May 2025
Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. A repeat of my experience of a few years ago when Spec- Care was recommended. Repair was done quickly, payment easy, communication by email reassuring, and kept informed of dispatch through DHL and tracking. Have already informed others of this brilliant service.

20 May 2025
Rated 5 out of 5 stars

Absolutely delighted with the repair on…

Absolutely delighted with the repair on my spectacles. I tried everywhere locally and it was too much of a specialist job. Spec care received my glasses mended them in one day and sent them straight back. I’m so impressed with the service I chose gold service and it was well worth the money.

6 May 2025
Rated 5 out of 5 stars

Just brilliant !!!!!

Just brilliant !!!!!! 🤩

Excellent replacement hinge on my much loved Vaurnet ski sun glasses. Thank you all for such a great service !! Well done !!

7 May 2025
Rated 5 out of 5 stars

A very reliable business

Swift response to queries, great value for money, quick service and posting and the reconditioning craftmanship for both polishing and fixing the broken hinge is as good as one can hope. Thank you or your help. It's the second time I'm using Spec-Care service over the years and I'm sure it won't be the last. Overall, a very reliable service

6 April 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Having sent the glasses back and forth for various reasons due to the glasses not taking the ptosis prop. The guys at spec care didn’t hesitate to help and rectify the issues. I PERSONALLY HIGHLY RECOMMEND.

9 April 2025

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