I really can’t fault Sparta; my elderly Nan’s phone wasn’t working, no incoming or outgoing calls. Her lifeline intercom wasn’t working either, leaving her incredible vulnerable. I phoned 9am.. emerge... See more
Company replied
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See what reviewers are saying
This company continually tries to re set up direct debits when they have been cancelled under the DD indemnity scheme, they just use a different reference. They will not provide evidence of the sales... See more
Company replied
Criminal scum. Businesses like these pay organised crime gangs for details of older people with dementia to set up fraudulent payments for services that are run illegally. When they "Scammers don't se... See more
Company replied
I have received excellent customer service from Alex Carter over the last 2 years. He has provided all of the information necessary for us to be able to decide which package is best for us. I have b... See more
Company replied
Company details
Written by the company
Using our high-performance broadband telecommunications infrastructure, we deliver industry-leading broadband service to home and business customer at the fastest broadband speeds available in the UK today. Coupled with our impeccable security and network reliability, the low prices for our broadband packages make them a truly irresistible proposition for our customers.
Contact info
FUTURES HOUSE THE MOAKES, LU3 3QB, LUTON, United Kingdom
- 08009159396
- info@spartatelecom.com
- www.spartatelecom.com
3.9
Great
285 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is great then…
The customer service is great then anyone.
25 March 2026
Unprompted review
Reply from Sparta telecom
Thank you for your valuable and positive feedback.
Very good customer service
The gentleman was very polite and sorted my issue
2 March 2026
Unprompted review
Reply from Sparta telecom
I would like to thank you for sharing your valuable feedback.
Internet
The man was very helpful and talked me through everything.
12 February 2026
Unprompted review
Reply from Sparta telecom
Thank you for rating and sharing your experience with us.
Excellent service from Richard at…Sparta Telecom
Excellent service from Richard at Sparta Telecom this evening.
I have been a customer for eleven years.
Polite, helpful staff always ready to listen and help.
I recommend them ..give them a call 🤙
6 February 2026
Unprompted review
Reply from Sparta telecom
I would like to thank you for your recommendation and for being a loyal customer for this long. I am absolutely sure that this relationship will continue for years to come as well. We at Sparta Telecom, always strive to be Polite, Helpful, Considerate and Empathetic at all times. We are grateful to have a loyal customer like you.
They are very understanding of my…
They are very understanding of my situation and I've never had any problems with them. I recommend them.
6 February 2026
Unprompted review
Reply from Sparta telecom
I would like to thank you for your recommendation, and we will strive to continue to provide with the best all-round experience in future as well.
Really easy to find their telephone…
Really easy to find their telephone number for support, talk to someone who could advise on actions I needed to do, and all sorted within hours!
Well done teams!
21 January 2026
Unprompted review
Reply from Sparta telecom
I would like to thank you for taking out time to share your feedback. We always strive to keep reaching out to us easy and quick. I am glad that we had a chance to help you.
had bother changing from talk talk to sparta…
had bother changing from old telecom co to sparta christ soon fixed this out many thanks well done
8 January 2026
Unprompted review
Reply from Sparta telecom
Thank you so much for your review its very much appreciated. It took 3 of our customer service team, and also legal department to get this sorted as TalkTalk was insistent that they had the line, it was after we and the legal department who intervened to sort this. It took over 2 weeks until TalkTalk admitted they had got it wrong and had not completed the transfer properly, we are glad to hear they are refunding you all changes. That's what we do, we go the extra mile for our customers, so they can enjoy their services, and as you have found that's the difference between us and the big boys, we go out of our way to help.
Good company, great service.
I have been a Sparta customer for many years, and have only ever had good service from them.
12 December 2025
Unprompted review
Reply from Sparta telecom
I would like to thank you for being a loyal customer and for sharing your positive feedback. We will strive to continue to provide you the same level of service in future as well.
Customer service was great
Customer service was great, and solved quick and effeciently
16 December 2025
Reply from Sparta telecom
I thank you for your positive feedback. We will strive to continue to provide you the same level of service in future as well.
You can't do any more than you do it is a excellent company
You can't do any more than you do
16 December 2025
Reply from Sparta telecom
I would like to thank you for taking out time to share your feedback and for being a loyal customer to Sparta Telecom.
Invalid wi-fi password
Invalid wi-fi password
Andrew, the customer advisor, was able to fix the invalid wi-fi password I was getting on my laptop and smartphone
3 November 2025
Unprompted review
Reply from Sparta telecom
I am sorry about the inconvenience you may have faced. I am glad that we could help you connect your devices to the router.
I wrote to Sparta saying that my…
I wrote to Sparta saying that my elderly friend (who had dementia) had died. As executor, I went through friend’s paperwork and found a new direct debit to Sparta for £159 had been set up. I went on Sparta’s website to question what this direct debit was for. I got a reply asking me to enter my bank details and that £1 (“refundable”) would be taken from my bank account! Also, my elderly friend with dementia who died did not have a Smart tv, did not have a mobile phone, did not have a pc nor iPad. Who from this company contacted her in the first place and why please? And why is she being charged when she only had a landline phone and old tv with no need for Sparta’s services?
20 October 2025
Unprompted review
Reply from Sparta telecom
I am sorry to know about your loss. I ensure you that we will do everything possible to help you in this situation and would like to resolve this query with your utmost satisfaction. I understand that £159 is a big amount to go out as a direct debit and I am sure we will be able to justify that charge, if it has come out. However, I am not sure if this is correct information that we asked you to enter your bank details and said that we will refund £1. It seems that there is a misunderstanding here. I request you to kindly call us back on 0800 915 9396 and we will be more than pleased to resolve this matter for you.
Great customer service
Great customer service, Alex was a legend my issue being resolved quickly.
Thanks Sparta Telecom
17 October 2025
Reply from Sparta telecom
I would like to thank you for taking out time and sharing your feedback with us.
Do not deal with this company.
If you receive a telephone call from this company please end the call immediately. My elderly father gave his bank details and set up a direct debit only to find that this was a scam. Representatives of the company are cold calling extremely vulnerable people and taking advantage of their trusting nature.
13 October 2025
Unprompted review
Reply from Sparta telecom
I am sorry if your experience with us has not been satisfactory and I find it very unfortunate. However, I would also like to urge you to kindly revisit your "scam" comment. I understand there are all sorts of scams going on now a days, unfortunately, especially with the elderly people. I would like to assure you that we are not one of those. I agree that just like any other service provider in the industry, we do have elderly people as our customers but we do have a base of customers ranging from 20 years old to above 80 years of age. Although, we do follow special procedures and do extra efforts when catering to elderly people but we do not discriminate people because of their age. I encourage you to contact us on our customer service should you have any further queries.
Conned my mother to take over the land
Conned my mother to take over the landline and broardband, she is 83 with partial dementia, sold her two contracts under seperate companies Sparta Telecom and Line Telcom), one for phone and the other for broardband at 24 Mb per second. broardbank at $48 per month and telephone at £39 per month. Internet was so bad we struggeld to get 11 Mb per second!
When we found this and tried to cancel they tried hard sales tactics to stop us, almost hassling us by phone.
They only stopped when i told that my mother had just died at which point they demanded proof.
BEWARE of this services provide, there are always bad apples in any industry - This is one of them.
I only hope is that this review helps other prople not to fall in the same trap.
10 October 2025
Unprompted review
Reply from Sparta telecom
I am sorry for your loss and would like to offer my deepest condolences to you and the family at the time of bereavement. I would simply like to add that there seems to be some misunderstanding about the package as the figures you have mentioned don't match with our records and also, she only had one contract for both of her services. Also, I would like to clarify that we did not mean to put any hassle in front of you and required a proof of death to comply with the regulations. As for the slow speed, I would like to mention your internet speed depends on your opted speed profile and the speed availability in your area for that particular speed profile. As per your package your available area speed was relatively slow and therefore you could only manage to get the speed of 11 Mbps. However, one can opt for the upgrade depending on the availability.
Very helpful and efficient with a…
Very helpful and efficient with a difficult situation.
7 August 2025
Reply from Sparta telecom
Thank you for sharing your feedback.
Straightforward interaction
Emailed to inform Sparta that my father had passed away & could they change the account just into my mother's name - immediate response asking for a copy of the death certificate which I'd forgotten to add - then a reply the next day to say they had changed the account name - simple & straightforward
27 September 2025
Reply from Sparta telecom
I would like to thank you for taking out time to share your experience. We are sorry to know about your loss and are glad that we could help you in this situation.
Sparta Telecom
I have never had a problem with service from Sparta Telecom.
When I had to phone them, or had a call from them, they are always helpful & polite.
19 September 2025
Reply from Sparta telecom
I am glad that you are satisfied with our service. We will strive to continue you provide you the best all-round experience in future as well. Thank you for sharing your experience with us.
I payed £400 in April for all calls and…
I payed £400 in April for all calls and broadband I had a call today to say that it expired next April. I don’t use the phone very much so glad I don’t have to anymore. until then .
18 September 2025
Reply from Sparta telecom
Thank you for sharing your valuable feedback with us.
Aaron was brilliant
Aaron was brilliant. He took me step by step to get my laptop back on track, after it had been hacked. He was kind and very patient, Excellent customer service. Thank you
10 September 2025
Reply from Sparta telecom
I am glad that we could help you with your laptop. We believe in going the extra mile to help and delight our customers, which underpins everything we do in the customer service. We will strive to continue to provide with the excellent service in the future as well.
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