We had an issue with an old order and extended warranty. Lucas at Span was incredibly helpful in getting the matter resolved and definitely deserves ten out of ten Nigel
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A truly incredible experience. Somewhat felt like I have my own IT support around the corner. At 09.00am I had a failed drive on my NAS and by 12.30 this was replaced with a brand new. Lucas... See more
Company replied
Due to my old QNAP NAS drive not working I needed to get my old drive repaired or purchase a new drive. I emailed SPAN, supplier of the original NAS drive, asking what my options were regarding eith... See more
Company replied
Ordered a Qnap TVS-872 NAS with 8X Seagate HDD and 2 Seagate SSDs. It was sitting on my desk in Ireland by Wednesday morning with disks fully installed and configured. I immediately had a sup... See more
Company replied
Company details
Information provided by various external sources
Based in London, UK, we have been supplying data storage hardware & software worldwide since 1994. Our technical advisors can help you choose the right solution for your needs, and look after you if things go wrong. If you're looking for hard drives, cables, enclosures, NAS storage, RAID servers, SAN setups, or anything in between, give us a call !
Contact info
Unit 19, Red Lion Business Centre, KT6 7QD, Surbiton
- 020 8288 8555
- sales@span.com
- www.span.com
Excellent
Excellent service, advice and prices. I have bought two Synology NAS
23 December 2020
Unprompted review
Reply from SPAN.COM
Thank you for the 5 star review Terry, as well as highlighting what exactly stood out for you in ordering from SPAN. Always great to know what we are getting right and we are grateful for your order. Have a lovely week.
I'm very happy with the whole process.
23 December 2020
Reply from SPAN.COM
Thank you for choosing SPAN and for giving us 5/5. Always great to hear we are giving the best service we can. Have a lovely week.
Quick ordering and prompt despatch
Quick ordering and prompt despatch. Follow up query was answered promptly and well. Left a good impression.
22 December 2020
Reply from SPAN.COM
Thank you for the great review Iain and for your positive comments on our customer support teams. Thanks for choosing SPAN for your data storage needs in 2020.
Excellent service, advice and prices
Excellent service and prices from SPAN. They were very helpful to me over the phone, answering any questions I had about the product and providing advice on the best configuration for my needs. The product was delivered quickly and was packaged very well. Thank you very much.
21 December 2020
Reply from SPAN.COM
Thank you for the full score review Richard, as well as for highlighting how our support teams were able to answer all your queries. We are quite proud of our build and test services and it is always gratifying to hear that it is still useful to both home and business users alike. Thank you for choosing SPAN in 2020 and have a lovely week!
Very pleased, spot on for service and pricing! Would highly recommend!
Very pleased! So I am new to the world of NAS. Watched the videos and learnings over the last few months and in making my decision on a QNAP (TS-453D-8G) to get me started. Did the pricing compare and it was cheaper, so ordered. No issues, delivered on time with setup as I requested. Plugged in and up and running! Thank you. Would highly recommend!
21 December 2020
Reply from SPAN.COM
Thank for taking the time to review us at SPAN.COM, as well as for your kind words. We like to think we are more than just a bog standard eShop and feedback like yours helps us know we are still getting it right. Have fun with your new QNAP NAS solution and be sure to contact us and use our free post-sales tech support if needed. Have a lovely week.
Really helpful, friendly service.
Quick, friendly response from Lukas adivising that there was a newer, better product to the one I ordered for little diferecne in price. An impressive, personal service that I rarely experience online.
21 December 2020
Unprompted review
Reply from SPAN.COM
Thank you for the 5/5 review Phil and for highlighting how our team was able to recommend improvements to your order. Thank you for choosing SPAN in 2020 and we hope you have an excellent week.
Great
Great, fast service. An excellent website and very clear options. Device arrived earlier than expected and in perfect condition - set up and ready to go. Would recommend.
20 December 2020
Reply from SPAN.COM
Thank you for your 5-star review Dan and for highlighting why you approve of SPAN. Additionally, we are grateful that you highlighted the speed of your delivery, as well as the inclusion of our free build and test services. Thank you for choosing SPAN for your data storage solution and we hope to see you again soon. Have a lovely week.
First purchase at Span, Select your NAS HDD with care! And SMR HDD not quite what you expect!
First time purchaser at Span.com. I chose them on the basis of availability of the product I was after (my regular vendor no longer stocks the HDD I use in my NAS, their alternative, which I tried, was an outright disaster and should not be let near a NAS!). Price was good but more importantly, the manufacturing date was quite recent (Mfr Nov'20,purchased Dec'20). I've purchased disks from other popular vendors where the disk turns out to be some years old already even though its come out of a sealed static bag! That doesn't bode well when checking the warranty status, but on this occasion the WDC product registration showed full warranty on the disk (albeit 'Out of region')
Upon installation the HDD worked as expected and whilst its early days in the 'infant mortality' stage of the 'bathtub' diagram I'm well happy with the purchase.
Oh, and the disk that caused so much aggravation... That was one based on new SMR technology: DO READ UP ON THESE NEWER DRIVES BEFORE GETTING ONE FOR YOUR NAS (10 - 14 days for a parity check anyone!)
20 December 2020
Reply from SPAN.COM
Thank you for your fantastically detailed review Chris, as well as for highlighting reliability and suitability points on the CMR/SMR drives. Glad to hear that upon taking a risk in changing your supplier, we were able to fulfil your order to your expectations and requirements. Thank you for choosing SPAN in 2020 and we hope you choose to visit us again in 2021 - Have a lovely week!
I recommend the company Span
17 December 2020
Reply from SPAN.COM
Thank you for the review Tomek and for letting us know how pleased you are with our services. We are grateful for the recommendation and for your custom in 2020!
Great service
Great service. Fast response to questions via email. Very competitively priced. Would confidently recommend or buy again.
16 December 2020
Reply from SPAN.COM
Thank you for the excellent 5/5 review Henning. Always good to know that we are more than just a hard drive shop! We are especially grateful for the praise regarding our customer service response times and pricing, as many users might feel that a targetted specialist store (in our case, data storage) won't prioritize these elements. Thank you for bringing this to other potential customer's attention and thank you for choosing SPAN in 2020.
First rate experience
Responsive pre sales and excellent post sales support - thank you Lucas
16 December 2020
Reply from SPAN.COM
Thank you for your great review and for the compliments on our pre/post sales customer service - these are a big part of why we think we are better than your average box shifter online, making us the go-to specialists in data storage for almost 30 years. Thank you for choosing SPAN.COM in 2020.
Excellent prices and great service
15 December 2020
Reply from SPAN.COM
Thank you for the 5/5 Review Martin and for highlighting your approval of our services and value! Glad to hear we did the job right and thank you for choosing us in 2020.
Excellent service
Very quick, well communicated, and NAS setup was ready to go on arrival. All very good and would happily purchase from here again
15 December 2020
Reply from SPAN.COM
Thank you for the 5-star review Gareth and for choosing us for your NAS solution. We like to think we are better than the average box shifters online and feedback like yours helps us know we are still getting it right. Thank you for your order and have a lovely week.
These guys are incredible
These guys are incredible, I heard about them from their Youtube site, Lucas replied to my email within minutes, They are less than Amazon for the same products, great turnaround, delivery and the setup service was very useful.
15 December 2020
Unprompted review
Reply from SPAN.COM
Thank you for the great review David and for all your positive remarks on how you found us, what made us stand out and how our team engaged with you. Thank you for your kind words and for choosing SPAN.COM in 2020.
Good service
Great prices, delivered on time, and good to be able to call and talk to a human!
15 December 2020
Reply from SPAN.COM
Thank you for your positive review and for highlighting for other potential customers that we are a team of real humans, who can be contacted via the phone, email, live chat, web enquiry and even in person. Thank you for choosing SPAN.COM and we hope we have a lovely week.
Very fast and efficient service
14 December 2020
Reply from SPAN.COM
Thank you for the 5 star review Chris and for sharing your comments with other potential customers - we are always grateful. Thanks for choosing SPAN in 2020!
As always brilliant service
As always brilliant service, great packaging and quick delivery. A++
12 December 2020
Reply from SPAN.COM
Thank you for the full score review and for your kind words. It is always good to know that we are still getting it right after almost 30 years in data storage services. Be sure to take advantage of our post sales tech support if need. Have a lovely weekend thank you for choosing SPAN.COM.
QNAP NAS purchase
No problems with delivery or communications. Item arrived when expected and was in decent packaging to prevent damage to the NAS.
All good on this end. Would use again.
10 December 2020
Reply from SPAN.COM
Thank you for your full score review and for sharing your approval with others here on TrustPilot. Have a lovely weekend and an excellent 2021!
Excellent phone support before I…
Excellent phone support before I purchased , regular updates on the status of my order.
10 December 2020
Reply from SPAN.COM
Thank you for the 5/5 review Alan, as well as for detailing how you were updated regularly on your order - this is a vital element to any online transaction for some and always good to know we are still getting it right after almost 30years. Thank you for choosing SPAN and have a lovely weekend.
Really excellent service
Really excellent service. Setup NAS for me as requested, fast shipping, great comms.
10 December 2020
Reply from SPAN.COM
Thank you for the 5-star review and for highlighting how our services and teams provided you the service you desired. Have a great 2021!
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