We had an issue with an old order and extended warranty. Lucas at Span was incredibly helpful in getting the matter resolved and definitely deserves ten out of ten Nigel
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A truly incredible experience. Somewhat felt like I have my own IT support around the corner. At 09.00am I had a failed drive on my NAS and by 12.30 this was replaced with a brand new. Lucas... See more
Company replied
Due to my old QNAP NAS drive not working I needed to get my old drive repaired or purchase a new drive. I emailed SPAN, supplier of the original NAS drive, asking what my options were regarding eith... See more
Company replied
Ordered a Qnap TVS-872 NAS with 8X Seagate HDD and 2 Seagate SSDs. It was sitting on my desk in Ireland by Wednesday morning with disks fully installed and configured. I immediately had a sup... See more
Company replied
Company details
Information provided by various external sources
Based in London, UK, we have been supplying data storage hardware & software worldwide since 1994. Our technical advisors can help you choose the right solution for your needs, and look after you if things go wrong. If you're looking for hard drives, cables, enclosures, NAS storage, RAID servers, SAN setups, or anything in between, give us a call !
Contact info
Unit 19, Red Lion Business Centre, KT6 7QD, Surbiton
- 020 8288 8555
- sales@span.com
- www.span.com
Really helpful and good communication…
Really helpful and good communication with order, I am new to NAS and needed to ask a lot of questions which were all answered ! Once I had ordered there was a swift turnround and My NAS is up and running !
16 February 2021
Reply from SPAN.COM
Thank you for the full score review Simon and for letting us know why you were pleased with your order from us. Glad to hear that our support teams, as well as our build and test services, were as good as we claim. Have a lovely week.
Great service and great value!
16 February 2021
Reply from SPAN.COM
Thank you for the 5/5 review and for choosing SPAN.COM. Have a lovely week.
The worst online shopping experience and worst customer service ever!
I have pre-ordered samsung 2tb that has 20 days lead time before shipping starts. 2 days after I submitted payment, I saw other shops Already selling it and its ready to ship immediately. The reason I chose Span.com was they stated they are the first stockers in the market. Then the nightmare started when I contacted them about wanting to cancel my order. I have went through a really hard time and a very frustrating experience as a customer. I have been ignored and I was answered by someone called Paywand and he/she was very not informative. After 2 weeks of communication, I was finally emailed that (My order is cancelled based on my request)
I thought that I will get to have my money back (refunded) but now its over 2 weeks and I am contacting them in every possible way and I’m no longer getting any answers. I am competing ignored now. They used to answer at least within 48 hours. I am completely broken and wouldn’t wish this experience to any other person. Please choose another place to buy from. This is not a place that I would ever return to no matter what. STAY AWAY!
14 February 2021
Unprompted review
Reply from SPAN.COM
Thank you for taking the time to share your feedback with us, Abdullah. Although we are sad to see that you gave us a one-star, we do think that further elements to your order be highlighted. I have spoken with Paywand in the technical sales team and he made it clear that your order was not going to be shipped and that a refund was going to be processed as soon as possible. It was also made clear that we are under exceptional working arrangement changes currently with a national lockdown and key members of our team working remoting (including finance teams) in the case of your order, the refund process requires additional verification on our payment system side, that we are resolving. You are not being ignored by our team and updates on this are being provided as they happen. We are sorry to hear that you felt let down on this occasion and nevertheless hope you were able to facilitate your storage needs elsewhere. We will continue to arrange your refund and nevertheless hope you have a lovely week.
Excellent service
Excellent service. Ordered 4 bay NAS with drives and expansion card.
All items were fitted, tested and RAID 5 created, so ready to use straight away.
Ordered Wednesday night arrived Monday.
All I did was resize the volumes to suit my needs, and it was ready for use.
13 February 2021
Reply from SPAN.COM
Thank you for the full score review Tim and for choosing us for your data storage needs. Glad to hear that our build and test services were of use to you and you were able to receive your solution, ready to go, straight out of the box. Thank you for your order and have a lovely week.
Highly recommended
Reasonable prices, professional approach of staff, highly recommended.
11 February 2021
Reply from SPAN.COM
Thank you for the five star review Yuri and for your kind words for our support teams at SPAN. Glad to hear that we earned your recommendation and thank you for your order. Have a lovely weekend.
Brilliant service
Ordered a Synology DS920+ with 4 disk drives and additional SSD cache, setup and configured by SPAN - brilliant service, thanks!
10 February 2021
Reply from SPAN.COM
Thank you for the full score review Steve and for choosing to use our free build and test services. Glad to hear that we could supply you with the right solution or your needs. Have a lovely weekend and thanks for shopping with SPAN.COM.
Good Service
Everything worked well apart from the carrier firm DPD did not deliver it until 2days after it was promised, not a major problem with what’s going on, I could definitely recommend the synology NAS I purchased DS2220+.
John
10 February 2021
Reply from SPAN.COM
Thank you for the 4 star review John and for highlighting your satisfaction with the product. I have looked into this order and as you correctly highlight, despite you ordering in the evening and the order leaving us the next day, the courier did not deliver the item in the window provided. We apologise on their behalf and although this a failure on their part, this, of course, is still on us for highlighting their service to you. We nevertheless hope that you have years of data storage services from the DS220+ NAS and hope you choose SPAN again for your next solution. Have a lovely week.
Great service
Great service. They provided loads of advice before I made the purchase, and the item arrived within a few days. Brillant and will use them again.
9 February 2021
Unprompted review
Reply from SPAN.COM
Thank you for the 5/5 review John and for choosing SPAN.COM for your data storage solution. Glad to hear that we lived up to your expectations and hope we see you again for your next purchase. Have a lovely week.
Very pleased with the NAS a little more work required on despatch.
Very pleased with the NAS, also the packaging was very good so everything arrived in good condition. If, I have one niggle it is that the NAS was supposed to be despatch on Friday, as agreed via email with the engineer, and unfortunately, it wasn't despatched until the Monday. So, I deducted a star, maybe a little mean but I had to alter my plans so there it is.
9 February 2021
Reply from SPAN.COM
Thank you for the 4-star review and for highlighting what stood out for you in your order with us. I have spoken with the tech team regarding this order and as I understand it, the build time that this unit and it's media took exceeded original expectations and that led to the order missed the daily collection window. We apologise for this and do try our hardest to highlight at checkout that the delivery times for items that include the free build and test services are estimates and can differ depending on some hardware configurations. We will endeavour to make this clearer at checkout, as we might not be as clear as we should be on this. Thank you for choosing SPAN.COM and we hope you enjoy your new data storage purchase. Have a great week.
Despatched a day late
Despatched a day late. Not a problem as such but, I would expect a message to let me know my Order is running late informing me of the revised dispatch date. Unfortunately, I had to message them for this information. Reply to my enquiry was prompt however.
6 February 2021
Reply from SPAN.COM
Thank you for your 4 star review John and for your honest feedback. I have looked into this and it would appear that the delay was due to the build configuration taking longer than expected. You are indeed correct that we should have highlighted this to you before you feeling compelled to contact us. This is usually a semi-automated feature that if an order is due to leave us on X day and it is not in the warehouse, then a member of that team would communicate with tech to find out the usual (typically RAID config build times). However, we have recently had to change working patterns/communication in the current lockdown (reducing on-site staff in key areas) and it resulted in a delay in this usually reliable communication. Nevertheless, we did not relay this information quickly enough on this occasion and you should not have had to contact us to find out this information first. We apologise for the delay on your order and hope this does not detur you from choosing SPAN.COM in future. Have a lovely week.
Excellent service
Excellent service, ordered Qnap NAS with 2 hard drives span setup everything and delivered in 2 days. They have useful videos to help get more from your NAS.
6 February 2021
Reply from SPAN.COM
Thank you for the full score review and for highlighting our free Spanstor Build and Test services, as well as our speedy shipping and online video tutorials. Glad to hear we would help you with your data storage needs. Have a lovely week.
Excellent Service
Excellent Service, very transparent, keeping you in the loop of the purchase order. Everything worked as prior discussed. They won me as a new customer.
5 February 2021
Reply from SPAN.COM
Thank you for the 5 out of 5 review Benno. We are glad to hear we lived up to your expectations and have your future business! Thank you for the awesome feedback and have a lovely week.
Exceptional service
Exceptional service, making sure I got the right bit of kit for my current requirements and future proofing. Very helpful, knowledgable and friendly I would definitely will be using again.
5 February 2021
Reply from SPAN.COM
Thank you for choosing SPAN.COM Daniel and glad to hear we lived up to your expectations. We hope to see you again next time you need data storage advice or a solution. Have a lovely week.
Can't recommend if buying from AU
If you live in Australia, I cannot recommend purchasing from SPAN. Firstly they were not upfront about the costs involved, merely telling me there 'may' be some fees at the border & that they are unaware of costs involved. Upon looking into this 'after' I had to pay the unbelievably excessive duty tax, I discovered that it was quite clearly stated that any purchase above $1000AUD must be lodged & will be subject to duty tax, unless there are special circumstances like charity or medical equipment, etc. There's even a calculator available!! On top of this, they didn't supply an AU power cable so I had to borrow one from a friend while they sent me one. By the time all the costs were added up, it would have been cheaper or worse case, only slightly more expensive buying locally but I recommend this anyway as you have the knowledge that you are definitely covered under AU warranty & you don't have to pay shipping costs overseas for returns/warranty. Another thing to be aware of is your banks foreign transaction fees, thankfully my account gets these refunded.
5 February 2021
Reply from SPAN.COM
Thank you for your full and frank review. When it comes to ordering with us and exporting to another region of the world, applying tax calculations in advance is something that we are looking into, but is much easier said than done. We sell quite diverse solutions and in many cases the contents of even a single piece order cover multiple tarrif and item codes, that differing different world regions. Miscalculating this can result in too much or too little being charged in advance of an order. Alternatively, there are paid services that can be arranged by us on these orders to get this established with a degree of precision before shipping an order, but would either require the average order price to rise (to obsorb this service) or would require a 'general sum' to be charged at checkout and then after calculation is established, the difference refunded to the end user - still dependant on satisfaction from the end user. As mentioned, we are looking into options on this currently and till a firm way forward is established, we are highlighting (as you mention) that there may well be fees on imports if ordering from us in the UK that differ depending on the regions. We have been exporting solutions for over 25years to almost universal praise and the have tried numerous different methods to tackle this, however, we are a relatively small business and any solution that we implement at our checkout needs to be both satisfactory for current customers and to continue offering solutions in future for future customers. We appreciate that this is a much broader concern and not one that should be placed at your door, but we just thought it best to explain in response to your review. Regarding the AU plug adapter, we apologise for this oversight and I understand a refund was extended to you when this was highlighted. Nevertheless, we can appreciate that for many reasons you will likely not choose SPAN.COM for your storage needs in future and regardless thank you for your order and for choosing SPAN.COM. Have a lovely weekend.
Absolutely the best !
Brilliantly constructed website. Order placed and a request made to Lucas who immediately replied and the order was delivered a day earlier than expected. Including build the price bettered buying from Amazon !! I was inspired by watching the nascompares Youtube videos. Thanks to Robbie and Lucas.
So glad I chose SPAN,
3 February 2021
Unprompted review
Reply from SPAN.COM
Thank you for your 5 star review Chris and for highlighting how Lucas in the technical sales team and Robbie on YouTube was able to help you with choosing the right data storage solution for you. Thank you for your choosing SPAN and have a lovely weekend.
Excellent price & very helpful
Excellent price comms, including answering queries pre ordering. Drives set up as requested. I'd be happy to use them again as and when! Highly recommended!
2 February 2021
Reply from SPAN.COM
Thank you for the 5/5 review Steve, as well as for highlighting how our team was able to answer your questions before pulling the trigger on your order! Thank you for your recommendation and we look forward to helping you with your data storage requirements next time. Have a lovely week.
New hard disk drive to expand my NAS
I ordered an new drive to expand my existing NAS (also purchased from Span.com) via the website. Extremely easy and the drive arrived the next day. Always good service and knowledgeable when answering queries.
Thoroughly recommend Span.com for all storage needs.
2 February 2021
Reply from SPAN.COM
Thank you for your full score review William and for your praise of our support and logistics services. We are grateful for your personal recommendation and hope you see you again soon. Have a lovely week.
Excellent service
Excellent service
Very good communications before delivery
Build and test service very good
Plugged DS220j in and got it work very quickly
Some problems getting the DS220j to work as a print server but this may be down to using an old printer and windows.
Very good - would definitely recommend.
2 February 2021
Reply from SPAN.COM
Thank you for the 5 star review and for choosing SPAN for your data storage solution. Glad that we lived up to your expectations and we hope you enjoy your brand new Synology DS220J NAS Drive. Have a lovely week.
Impressive Service
Generally Span was very good. Pleased with how they kept me informed me about the delivery and the NAS Server I ordered was delivered and packaged well. They offer to preconfigure the raid installation for you with a subset of available configurations but is unclear what they will use if you do not specify a raid option. They had not slotted in the drives into the server, this is not really an issue but would have appreciated a little note saying what raid it was configured to and to say that the drives need to be clicked in place. The rating I would give them is very nearly five stars. Would certainly use Span again.
29 January 2021
Reply from SPAN.COM
Thank you for your 4-star review James, as well as for being fair in your feedback and letting us know how we can improve things in future. I have spoken with the web team and they highlight that there is a note during the checkout process with SpanStor builds that details that in the event of a build being selected without a configuration, that we will set it up with a 1 disk redundancy (eg RAID 1, RAID 5, SHR, etc). However, it is now especially bold/loud in its presentation - this will be addressed and certainly serves to show that feedback is important, as we would not know this is something we need to address, thank you.
Regarding the drives media being removed from your NAS chassis in transit, this is a precaution we employ in certain desktop NAS chassis (eg if they have removable front panels, use non locking mechanisms or are very front heavy) as otherwise heavy shock in transit can damage the drive media or can force the drives+trays out of their respective slots and cause a large amount of damage in motion. However, we should perhaps make it clearer in our reasons for doing this on our site and will address this in the UI on the respective pages. Thank you for choosing SPAN,COM for your storage needs and hope you consider us for your next data storage purchase in future.
This is the second time I have ordered…
This is the second time I have ordered from SPAN.COM and they kept me informed the whole way until the items were delivered on their progress. I am very happy with the parts and NAS I have ordered from them and would highly recommend them. I certainly will be using them again when I want upgrades etc.
28 January 2021
Reply from SPAN.COM
Thank you for the 5-star review Andrew and for highlighting what parts of ordering with SPAN.COM stood out for you. Thank you for your kind words and for endorsing us as your data storage provider of choice. Have a lovely week.
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