The WhatsApp chat is very handy,messages were answered relatively quickly. The only criticism was that the person was chatting to did come across quite blunt,a little more warmth would be nice.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just called the Spa Breaks team and had the absolute pleasure of speaking with a Spa Specialist named Drew Leigh. From start to finish, Drew was incredibly helpful, professional, knowledgeable, an... See more
Company replied
I needed to amend a booking with Spabreaks due to illness and I was helped almost immediately upon ringing. Bianka, a really friendly staff member, was able to contact the Spa hotel to rearrange my bo... See more
Company replied
I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help. Charlotte... See more
Company replied
Company details
Written by the company
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contact info
4.3
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service & support from…
Amazing customer service & support from Nick Palmer! Prompt, helpful, friendly & sorted the issue with ease! Thanks so much
23 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Miss White,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Nick provided such amazing customer service and assisted with your query.
We're always happy to help.
Kind regards
Anthony - Quality Assurance
Very helpful
Very helpful, answered all my questions. A joy to be honest.
21 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Anthea,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jess was knowledgeable and helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Reply from Spabreaks.com
Hi KT,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was helpful and friendly and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie..a fantastic operator at spabreaks
I have just booked a spa and hotel experience via an operator at spabreaks.com. She was absolutely wonderful..she went above and beyond to make sure we got what we needed to make our stay perfect nothing was too much trouble and even called me on her day off..one amazing lady..her name is Sophie…won’t give her surname for privacy for her but if you ever need to call them ask for her ..brilliant thankyou so much Sophie your a star x
19 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Maureen,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was super helpful and went above and beyond your expectations to assist you with arranging your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was very quick to contact…
Sophie was very quick to contact and arranged spa weekend efficiently thank you
5 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Carol,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was responsive and efficiently assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I’m only putting one star because I…
I’m only putting one star because I have to put something down. I originally booked for 1430 and I was phoned up later during the day saying it has been moved to 2 o’clock without my consent. And I phoned them up and said there’s no way it’s being moved to 2 o’clock because I will not be making it and the gentleman was saying to me you can cancel it. Why would I want to cancel something that I paid so much money for and when I cancel, I will not be getting any money back.
18 March 2026
Unprompted review
Reply from Spabreaks.com
Dear Sir or Madam,
Thank you for your review.
I’m sorry to hear that you experienced issues with the allocation of treatment times on your recent booking. I completely understand how frustrating this can be when you’re looking forward to a relaxing visit.
As treatment times are allocated directly by the spa based on their availability for the chosen date, Spabreaks.com, as a third‑party booking agent, does not play a role in scheduling. Occasionally, for operational reasons such as staff absences or other logistical challenges, a spa may need to amend treatment times at short notice. We apologise on their behalf if any changes made did not suit your preferences.
As your review did not include a booking reference, we are unable to check the specific details of your reservation. However, it is likely that any calls you received regarding treatment times came directly from the spa, as they manage all scheduling and adjustments.
As part of our booking process, we do advise—before any payment is taken, that treatments may be scheduled at any time during your visit.
We appreciate your feedback and sincerely apologise for any inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Booking of Spa break was pretty easy
Booking of Spa break was pretty easy, good communication. Prices were pretty reasonable, overall an easy process.
21 February 2026
Unprompted review
Reply from Spabreaks.com
Hi Kellie,
Thank you so much for taking the time to leave us a review, we truly love hearing from our customers.
I’m delighted to hear that you found the online booking process easy to complete and that the price of your spa visit was competitive. It’s wonderful to know that everything went smoothly for you.
We look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Fast and prompt service 👌
Fast and prompt service from the first WhatsApp enquiry through to making the booking.
I would definitely use again in the future.
Thanks to the team — let’s hope the hotel continues the same level of service 👌
18 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Mrs Wilson,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Charlotte was very helpful and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
We'll send you another invitation 2 or 3 days after your spa visit should you wish to review your experience at the spa.
Kind regards
Anthony - Quality Assurance
Very nice day relaxing
Very nice day with friend, especially in the relaxing room
The massage and facial was beautiful.
7 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Veronika,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that you enjoyed your recent spa visit to Bannatyne Orpington and that everything met your expectations. It's always nice to enjoy a lovely bit of pampering.
We're always happy to help and look forward to assisting you with booking your next spa experience.
Kind regards
Anthony - Quality Assurance
A fabulous spa break at the forest…
A fabulous spa break at the forest pines as usual, lovely body scrub as my treatment, and my friends back massage, excellent meal at night, has a fabulous crab and crayfish Thermidor, Couldn’t complain about anything, great friends weekend break
13 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Karen,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that you enjoyed your recent spa visit to Forest Pines Spa and Golf Resort and that everything met your expectations.
Lovely to hear that your spa treatment was so enjoyable and that the sea food evening meal was fabulous.
We're always happy to help and look forward to assisting you with booking your next spa experience.
Kind regards
Anthony - Quality Assurance
They have my money and haven’t refunded me
This company is an absolute abomination, I booked and paid for a spa break for Mother’s Day to be told 3 days before Mother’s Day that actually it wasn’t booked and there had been an error, meanwhile I’ve been back and forth with multiple people trying to solve my issue, taking 1-2 days to reply, DO NOT BOOK WITH THESE GO DIRECT!!!
18 March 2026
Unprompted review
Reply from Spabreaks.com
Dear Grace,
Thank you for taking the time to leave a review, we genuinely appreciate all feedback from our customers.
We’re very sorry that your booking could not be accommodated, and we sincerely apologise for any delay in our responses during the exceptionally busy Mother’s Day period.
As a third‑party booking agent, we rely on our spa and hotel partners to keep us updated with their availability, and we’re sorry that the venue did not have sufficient space to host your visit on this occasion. Each of the 550 plus venues that we are in partnership with manages their own availability and is responsible for keeping us constantly updated.
Whenever a booking cannot be fulfilled, we always aim to offer suitable alternatives so our customers can still enjoy their spa experience. We can look at arranging a different venue, changing the date, issuing a credit note for future use, or processing a full refund.
I can confirm that a full refund has now been processed for you.
We apologise again for the disappointment and inconvenience caused, and thank you for taking the time to share your feedback.
Kind regards,
The Spabreaks.com Feedback Team
Reply from Spabreaks.com
Hi Andrea,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that the online booking process was nice and easy and that all the additional information supplied was clear.
We're always happy to help.
We look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Voucher redemption
After trying to access our voucher online and finding out it no longer covered the full price of a night away, Drew went above and beyond to help with the situation. Can’t thank him enough for his help in sorting the situation and getting our little break booked in.
18 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Sarah,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Drew was so helpful and went above and beyond expectations to assist you with making all the arrangements for your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Online error but was resolved by the…
Online error but was resolved by the team members (Bianka) was especially helpful in emailing the spa and resolving any issues. Very greatful.
18 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Ellie,
Thank you for leaving us a review. We love getting feedback from our customers.
I'm pleased to hear that Bianka was so helpful and efficient and assisted you promptly to resolve your query.
I hope you enjoy your spa experience and look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
excellent customer service
excellent customer service , really helpful
18 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Claire,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jess was really helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Good service
Great service. Was able to add both voucher and promo code using their WhatsApp service x
18 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Paige,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Jess provided such great customer service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Excellent experience very professional…
Excellent experience very professional and very knowledgeable and helpful explaining step by step the process and very patient
Job well done
Highly recommended
17 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Krikor,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Karina provided such patient and professional customer service and assisted you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
It's our first booking an experience…
It's our first booking an experience with Spabreaks, and the communication between the team and the affiliated hotel was seamless. We had to rebook our experience last minute and the Spabreaks team were quite understanding and hadled the change directly with the hotel. Thank you!
16 March 2026
Unprompted review
Reply from Spabreaks.com
Hi,
Thank you for leaving us a review. We love getting feedback from our customers.
I'm pleased to hear that Bianka was so efficient and understanding and assisted you with amending your booking in such an attentive manner.
I hope you enjoy your spa experience and look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Help with booking process
We initially booked a spa break, but Rachel contacted us to let us know that the booking could not be arranged due to some reason. She then worked with us to find an alternative option and kindly assisted in securing a booking that matched our preferences, including dates and other requirements. We truly appreciate her effort and support throughout the process. Thank you.
10 March 2026
Unprompted review
Reply from Spabreaks.com
Hi Zahra,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Rachel was so helpful and assisted you with organising an alternative option for you to a spa treat when there was an issue with your original choice.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Very ridiculous service
Very ridiculous service, on the site I booked a spa at the Westin hotel for my friend as her birthday gift but choose the option of gift cos it was really a gift. Called them to like change the date I wanted her to receive the mail, next thing I’m being told is I didn’t make a booking and explaining I got a voucher even tho it was the spa package I wanted I clicked on. Okay then, booked the date I wanted suddenly date isn’t available but she can choose any date just that the date she wants can’t be chosen. How do you ruin a persons birthday surprise??? Nothing on your site explained this. And now I have to wait 7-10 days for a refund and her birthday is tomorrow !!! I’m so pissed
16 March 2026
Unprompted review
Reply from Spabreaks.com
Dear Sara
Thank you for taking the time to share your review. We truly value all customer feedback, and I’m very sorry to hear that your recent experience left you feeling disappointed.
As a third‑party booking agent working with over 550 UK spas and hotels, we offer thousands of different spa experiences. These can be purchased either as a confirmed booking for a fixed date, ideal for guests who already know when they wish to travel, or as a gift voucher, which many customers choose because it makes a flexible and thoughtful gift and allows the recipient to select their own preferred travel date.
Gift vouchers are valid for 12 months, and although they are purchased for a specific experience, availability can vary throughout the year. Because of this, we always recommend that guests with a voucher plan and book their preferred travel date as far in advance as possible. Availability is live and constantly changing, and purchasing a voucher does not guarantee that every date within the 12‑month validity period will be available.
Although I’m not aware of the specific date you were hoping to book, I can confirm that your voucher was purchased on 7th March 2026 and is therefore eligible for a refund. A confirmation of this has already been sent to you directly.
I’m genuinely sorry for any frustration this situation has caused, and I hope the refund helps bring the matter to a satisfactory close.
Kind regards
The Spabreaks.com Feedback Team
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