Southwest Airlines Reviews 802

Wow, first time flying Southwest and never again. Their business far gives you nothing and then you add $150 for a bag that was 4lbs overweight made it more expensive than flying first class with a premium airline. Rude staff!

I wouldn't fly with Southwest if it was free. That's how bad it is. The flight attendants are so abusive. I received a credit due to the poor treatment I received but never used it. Southwest is so bad I actually passed up a free flight.

Deeply Disappointed - Unprofessional and Unhelpful Staff
I am a frequent Southwest flyer, and while I generally appreciate the airline, the Oakland location stands out for all the wrong reasons. The staff here have consistently been the rudest, least helpful airline employees I have encountered--not just within Southwest, but across any airline l've flown.
It is abundantly clear that many of them do not want to be there, and unfortunately, they take that frustration out on the very people they are paid to assist-the customers. Their attitude is not just indifferent; it's actively hostile. Rather than providing solutions, they seem determined to find any possible reason to make the travel experience more difficult, whether that means creating unnecessary issues with baggage or simply refusing to be accommodating in even the smallest ways. I have been to this location multiple times and this has been my experience every time.
This starkly contrasts with my experiences at Burbank Airport, where the Southwest crew is consistently welcoming, professional, and genuinely helpful. It's disappointing that such a dramatic difference exists within the same airline.
Southwest as a company should seriously reevaluate the customer service culture at its Oakland location, because right now, it's doing a disservice to both the airline's reputation and its loyal passengers.

I generally like Southwest. However there’s some airline employees that simply are not intelligent. First we are told that the upper storage is small. I’ve brought the same bag a dozen times on various plane types but this is a MAX8. It’s a newer plane and storage is more than ample and was designed that way!!!. I know she’s wrong but I compact it even more. She measures it and tells me I need to check it. So while I know she’s a flaming idiot I comply because it is a commie process and they can decide if you fly or not. I get on board after checking my bag. Over the intercom they say that the bins are large. Ok. Which is it Southwest? Shouldn’t the attendants know what the hell they are saying and doing? Now I have a checked bag because we an have an idiot at the gate who is using an old baggage sizing for an old plane. Some people just never figured out how to fit the square block in the square hole and are now controlling people that passed that test with flying colors!!!! Please do something about these people because I’m slowly moving towards delta. It’s way more convenient but not a direct flight…. It seems it may be worth it though especially when you go to assigned seating… I’m sitting here hating Southwest right now because I have to abide by rude controlling people that are less intelligent then me.

Do not waste your time or money booking with southwest cruises. The benefits they offer will not happen. I will never ever use this service again.

Open seating sucks. Boarding technique also horrible. No one checks line jumpers. No 1st class option. Zero premium anything here. Just one large overcrowded pushing and shoving compartment with the most uncomfortable seats of any airline. Fly another carrier if at all possible.

I am usually reluctant to write reviews because consumer facing business is difficult. But Southwest Airlines is a miserable experience top to bottom, especially with all forms of phone support. Customer care treated me with extreme rudeness and then outright hostility when I was unable to change my password that appeared in a data breach of their services. Ultimately, after being yelled at I was hung up on. I called back and not one but two customer care reps were unable to find a record of the call or the email I was sent from their system. The website is a relic with subpar performance and security. No one seems to care. I can only assume this level of mediocrity extends to all services including the safety of air travel. Years ago, SW was a great company, but they are stuck in the past and it's reflected across the board. I can't say I'll never travel SW especially for short hops, but they will be the absolute last resort.

First off I have over 100 thousand miles in the air with Delta in South African air so I should have book my flight with Delta but we went through a travel agent instead of doing it myself first mistake second mistake is accepting Southwest. The people are amazing No complaints there, but the company bought brand new planes and put an extra seat in them so now no room for a cart to go between the Aisle. The bathroom is so small that a big man like myself 6 foot tall 300 pounds barely fits in the bathroom and let me not even get on the seats I have marks on my back with the seatbelt rubbed my back from Vegas to Orlando airport. I never moved I was afraid I wouldn’t get back in the chair. So my wife was in the middle of two 300 lbs men so at 117 lbs she did not enjoy her flight . I understand business trying to get the most people in a plane for the fuel cost but it $250 per person one way you would think they would think about the customer not their selves. Don’t worry I’ll never fly Southwest again and I tell people Look at the reviews before you booking

It is ridiculous that Southwest allows a family of four to earn points together when they fly, but then they can’t book together when using the points and requires each family member including kids to book their own flight separately. Seems like Southwest really needs to improve their policies and let a family with kids combine their points to book together on one account! Seems silly to make four family members all login separately to try to get flights. The points are becoming worthless. Then, the kids each have separate flights not connected to the parents app and it becomes a problem. Hopefully Southwest sees this and fixes the issue to become more family, friendly!

Last Friday, a friend and I sought to change our return flight to Baltimore the following Monday, due to an anticipated snow storm. We were still in Baltimore when we tried to make the change, so we asked a staff member for help. That staff member turned out to be a woman named Imani (#131603) and she was absolutely fantastic: understanding, efficient, kind, and effective. The outcome was also perfect: We made it back without a hassle, safe and dry, and we didn't experience any of the weather delays that the storm caused the next day. We are so grateful to Imani. She was great!

My granddaughter is autistic and my daughter had a trip to Disney planned. She wants to cancel her trip because my granddaughter's behavior flipped to agressive. To save the the plane from being turned around or save the embarrassment of being kicked off the plane, she wants to cancel the trip. Southwest will not refund her the money.

She has saved for awhile for this trip.

I think this is terrible. Southwest is a bunch of greedy a** holes.

It is the worst airline I have ever experienced. The flight attendants are bad and rule the plane. We were not seated when we booked tickets for three together. they paid no attention to customer service. I have traveled across the world and this airline has just appointed me so badly. I would never again book Southwest Airlines even at the lowest price.
This airline is worth a penny.

I arrived in St. Louis from San Francisco ON 12/16/24. Upon arrival notified that final flight going to DFW was delayed. Then informed again flight was delayed as plane needed a part to continue. Young lady at ticket counter could barely speak as she had a face mask on and did not know how to use microphone. After an hour and asking questions, informed gate was switched from E16 to E36. Another ticket agent at this counter was very rude and disrespectful to elderly people in wheelchairs asking questions. What is the purpose of customer service if a ticket agent hates doing their job and takes their negative energy to others? Has this company forgotten what brought them customers? This was flight 1268 from St. Louis to Dallas. I WOULD NOT RECOMMEND FLYING SOUTHWEST OUT OF SAINT LOUIS!! AVOID AT ALL COSTS FOR MENTAL HEALTH REASONS.

Flight #3834 on Sunday (Dec 15th). The flight is over 1 hour and a half delayed and we are all boarded the flight and frustrated that we are still not moving. Flight attendants are laughing and having fun and showing zero empathy for the passengers who have been delayed over 1 hour and half. We are all just sitting in our seats waiting to depart and the flight attendants are joking around and laughing while we are all waiting to depart. Poor example of not reading the crowd by the Flight Attendants. Show some empathy.

They want to gouge customers when changing flight times. Its just insane how they treat you and want to squeeze every last dime out of you. Another airline on its way out.

I recently experienced what I consider to be terrible customer service from every level of customer service from checkin to boarding of the aircraft. I was flying from Las Vegas to Boise and it was a Saturday early evening. I tried to checkin at the counter downstairs where the lady waved me over and then said, Go check in at the self checkin. I had questions, but she wouldn't help, she said, you dont have bags so go checkin at self checkout. I was taken back by her rudeness, and there was nobody ahead of me or behind me. Then, I get upstairs and am trying to get through to my gate, and the information on my boarding pass didnt match my gate information. The individuals at gates C11 C12 & C14 would not help, to busy talking amongst themselves to help. Once again, terrible customer service. Then prior to boarding, the Southwest Airline attendant allowed families with dogs to go first, not disabled, veterans or people needing extra time. This is crazy! I had pre boarding but, I could barely get to the counter because his lack of controlling people around his desk area. When trying to scan my boarding pass, it was not working, so the attendant grabbed my phone and slammed it on the scanner. I am not impressed by the rudeness, the lack of customer service and disrespect to myself and my property. If you hate the job, find a new one, because the service and unhelpful attitudes does nothing for your sinking airline!

When attempting to update my trip (Wanna Get Away Plus) from Sunday flight to a Saturday flight, I was able to select 2 seats for $523 using the app. However, the app does not allow you to update a reservation when you have a lap child (a very ridiculous restriction).

I immediately called southwest, and they informed me the tickets were now $840. I expressed how I could see the tickets on the app (even after refreshing) and after 20 mins, was able to get the agent to split my reservation so my wife's ticket was $523 and my ticket was $840. They were unable to honor the price I should have received if the app had just worked. Further, the agent was not able to come up with this solution - I had to suggest it in order to reduce my additional cost from $700 and something to $380.

Overall, I am very disappointed in southwest and hope they can resolve this issue.

I would've not even rated the service a 1 star. We are disappointed as a company to learn that we are not able to transfer flight credit for other employers when traveling due to travel change. We will not receive a refund, and the flight credit is useless. We have spent so much money using Southwest Airlines and now our company will never use this travel airline ever.

Company out there that uses Southwest for travel I warn you now not to book. If you have any last-minute emergency or changes to your employee travel, you're wasting money!!

Southwest Airlines flight on 11/21 at 5:45 AM from Tulsa to St. Louis.
Pilots were late for first flight of the day, delaying departure.
Crew announced there would be no beverage service due to turbulence.
One of the smoothest flights one could have taken.
Very unexpected and dissappointing from an airline that had been known for wowing customers with great service,

Watch the early-bird check-in as it says guaranteed A1-A15 boarding we ended up with A60 and B1. Might as well have taken our chances and saved some money.