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South Downs Bikes Reviews 175

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TrustScore 4.5 out of 5

4.7

Bike Accessories Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's knowledge, helpfulness, and friendly approach. Many people appreciate the competitive pricing and the quality of the products offered. The delivery service is frequently mentioned as prompt and efficient, with some customers noting the added benefit of personal delivery by a mechanic. However, some customers also noted issues with delivery addresses being incorrect, leading to parcels being returned. A few other people felt that for smaller, less expensive requests, the level of service and willingness to assist was not as high, with some instances where staff were perceived as unhelpful or unwilling to provide quick assistance for minor repairs.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the fantastic and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Product

Users describe positive interactions with product. Customers consistently praise the great selection of... See more

Price

Clients share positive opinions on price, consistently finding products at competitive and reasonable rates.... See more

Based on these reviews

Rated 5 out of 5 stars

I have used South Downs bikes a number of times from buying riding gear to having full bikes built up. They have an Incredibly hard working team. Going above and beyond for me on more than 1 occasion... See more

Company replied

Rated 5 out of 5 stars

Martin and the team at South Downs Bikes provided excellent service. I ordered a Cube bike from them and they arranged specialist delivery to me in the north west (Cheshire) for no additional charge!... See more

Company replied

Rated 5 out of 5 stars

I've now bought three bikes from SDB and every time I've visited them, they've been extremely knowledgeable, friendly and professional. Martin and the team have always taken the time to look after my... See more

Company replied

Rated 5 out of 5 stars

Having hunted for the correct bike computer mount on several suppliers websites, several sent the wrong one. South Down Bikes hit the mark with the correct description on their website, and prompt del... See more

Company replied

Company details

  1. Bike Accessories Store

Written by the company

South Downs Bikes offer a wide range of bikes(Specialized, Trek, Cube, Brompton), clothing and accessories from leading cycling brands. Shop our range today.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant Assistance

Brilliant assistance from whole Storrington team in selling my e bike which enabled me to buy a new replacement from them. Can’t thank them enough!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Competitively priced item and excellent communications whether by email or live chat. I would definitely recommend South Downs Bikes and will certainly buy from them again. Thanks.

14 November 2022
Rated 5 out of 5 stars

Great Crew! Highly Recommended

Fantastic supportive team - kicked off with a web chat which turned into a phone call (thanks Ali!) which meant my new EMTB arrived safe and sound (hand delivered) 2 days ago. Really impressed with the South Down Bikes Storrington team. Looking forward to stopping by when I finally get on the South Down Way! Cheers

25 October 2022
Rated 5 out of 5 stars

New bike

Purchased new bike on line great service and would recommend to anyone and personally delivered even though I live 70 miles away.

3 October 2022

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