Source BMX Reviews 11,298

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

4 weeks later still no delivery and same bs excuse me”of we’re waiting for the item to come in stock” So why allow me to buy it and list it as available in the first place?

Rated 5 out of 5 stars

I've recently made a number of purchases, the service is very efficient with great customer service.. took the time to help with a few things over the phone, eagerly awaiting delivery of my latest pur... See more

Company replied

Rated 5 out of 5 stars

Hello source customer service, I wanted to feedback re the most wonderful customer service from Joel, today. He was very professional, friendly and informative. He helped me decid... See more

Company replied

Rated 5 out of 5 stars

The item ordered was of good quality, though it did take time to put together. It was bought for our Grandson for his birthday, he is extremely happy with it. When we ordered the bike, we were amaze... See more

Company replied

Company details

  1. Bicycle Store
  2. BMX Park
  3. Skateboard Park

Written by the company

The Source is 100% owned by riders which means you get friendly and honest advice all of the time. Great customer service, 24 hour Live Chat, same day shipping and the best range and prices around help us remain the World's largest BMX retailer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

- They provide amazing high end gear at…

- They provide amazing high end gear at reasonable prices.
- They also give great advice and help.
- Products are shipped out very quickly.

27 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thank you for the great feedback, Joseph. We hope to see you again soon!

Rated 5 out of 5 stars

Very good parts

11 February 2024
Source BMX logo

Reply from Source BMX

Thank you for shopping with us, Ben 🙏🏻 We look forward to seeing you again soon!

Rated 1 out of 5 stars

Terrible company for returns

The bike is beautiful but decided to order the next size up. They have a ridiculous policy about returns and you have to jump through lots of hoops to even send something back. The real kicker for me was when they said they received it and they wouldnt accept my return. They sent pics of lots of scratches etc. These were pics of not even the same bike I had sent back. We didnt assemble or use the bike. It came, we looked at it and returned it. Should have been an easy return. Buyer beware. Only order from them if you are for sure not going to need to return.

30 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thank you for your review. We offer a generous 90-day policy for buyers to return any unwanted and unused products for a refund or exchange. Unfortunately, our store cannot accept return of any bicycle which has been assembled and damaged by the customer.

For more information on our returns'policy, or should you need to discuss your order experience, please contact our customer services team who will be happy to assist.

Rated 5 out of 5 stars

Really helpful and friendly informative…

Really helpful and friendly informative staff went above and beyond to make sure my items were right and got to me after currier lost my order , brilliant prices too , happy customer .

10 February 2024
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Reply from Source BMX

Thanks Dre, let us know if you need anything else.

Rated 5 out of 5 stars

These guys are the best

These guys are the best. They usually have everything I need or want in stock. Shipping is super fast and I’ve never had a problem returning anything. The product reviews are awesome so are the how to videos as well as the team and event videos. If you reach out to these guys, they will even sponsor an event for you. Unless it’s an emergency, I won’t go anywhere else for parts.

21 May 2024
Unprompted review
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Reply from Source BMX

Thanks Robert, let us know if you need anything else!

Rated 5 out of 5 stars

Quality

I will buy again great quality

17 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks Mason, let us know if you need anything else!

Rated 5 out of 5 stars

Great website

Great website. Fast shipping. Got my brand new fit bike in 3 days. For someone in their late 30s and new to bmx this site is very helpful everything I need in one spot.

17 May 2024
Unprompted review
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Reply from Source BMX

Thanks Eric, see you again soon!

Rated 5 out of 5 stars

Amazing store

Great service, fast shipping, and low prices. Rewards and stickers come with high-value orders! I 100% recommend this store!!

15 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks for your review! See you again soon!

Rated 5 out of 5 stars

Great service & prices.

Bought my son a bmx bike for $200 and it is amazing quality. Shipping was fast and free.

31 March 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks for stopping by Adam, enjoy your order!

Rated 1 out of 5 stars

These guys are scammers

These guys are scammers, as soon as you have problems with the parts you ordered they will reply to your email with some random nonsense, then they will disappear. In my case I've received a defective product. I've reported them to the Consumer Protection.

6 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks for your review. We're an honest trader and always happy to help if you have a problem with any purchased items from us, with our customer services team on hand throughout the week.

Can you please update your review to include your order number and also reply to our find a review request with your order details and contact information, so our team can offer assistance?

Rated 5 out of 5 stars

Had a perfect day shopping for new…

Had a perfect day shopping for new parts online, so easy. Found a great cinema front wheel for BMC in perfect matching colour with my bike, amazing quality and the price, well need I say more - this is the only place to shop, and the delivery was so fast in sealed original box.cant wait to buy more lol.

11 May 2024
Unprompted review
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Reply from Source BMX

Thanks Philip, see you again!

Rated 5 out of 5 stars

It would be remiss of me to not let you…

It would be remiss of me to not let you guys know how pleased I am with my recent purchase. I've NEVER had something shipped to me so fast, that wasn't amazon prime, and the bike is PERFECT!! The bottom line is that 2024 has been so brutal to me so far, and this bike represents the end of one of the most stressful times in my life. So thanks guys!

11 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks Rudolph, see you again!

Rated 5 out of 5 stars

Fantasy experience

I have ordered multiple times from Source, I love that it is rider owned and shipping is very quick. If an item becomes unavailable after an order they contact you immediately to see what you would like to do and supply you with options.

2 May 2024
Unprompted review
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Reply from Source BMX

Thanks CJ, enjoy your order!

Rated 5 out of 5 stars

Thrilled with how fast my bike…

Thrilled with how fast my bike shipped,I had it within three days of ordered it,qStay Strong Optimum park bike is great smooth riding the seat tilt is pretty extreme so I would replace the seat but other than that great stuff and the socks I got are really comfortable

10 May 2024
Unprompted review
Source BMX logo

Reply from Source BMX

Thanks Jay, let us know if you need anything else!

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