soundcore Reviews 4,142

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 788 reviews, reviewers had a great experience with this company. Customers are really happy with the product and its quality, often highlighting the excellent sound quality and comfortable fit. Many people appreciate the competitive pricing, finding the products to be a great value for money. Reviewers also frequently mention the long battery life and effective noise cancellation features. However, some people were dissatisfied with the user experience, noting difficulties with programming and unclear instructions. A few customers also experienced issues with customer service, describing it as dysfunctional or unhelpful when trying to resolve product problems or process returns.

What people talk about most

Product

People report positive experiences with product, praising the comfort, sound quality, and noise cancellation... See more

Quality

Customers had positive experiences with quality, praising the excellent sound, comfort, and durability of the... See more

User experience

Consumers find user experience to be ambiguous. Many praise the comfort and sound quality, noting features... See more

Price

Users describe positive interactions with price. Many reviewers highlight the affordability and great value... See more

Customer service

Clients share ambiguous opinions on customer service. While some customers praise the professional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these earbuds however they hit my dumb ears and after hours or listening it get irritated, most likely my ear problem. Sound is good enough and surprisingly clear at low volumes. Next iterations... See more

Rated 4 out of 5 stars

I struggle with ear buds fitting in one of my ears. It's either uncomfortable after a short time or they just sort of squeeze out. I originally settled on finding over-ear headphones, but... See more

Rated 4 out of 5 stars

I love the multi device pairing and that the buds will easily go back and forth between devices. I don't much care for the constant beeps and even though they are lighter than other products, I do ge... See more

Rated 5 out of 5 stars

Order arrived as expected. Headphones are super comfortable. Noise cancellation feature works really well - blocks out annoying sounds, but I can still (just barely) hear if the cat is meowing to ge... See more


Company details

  1. Electronics Company

Written by the company

Sounds Good, Live Good We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create ""Sounds Good"" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!

Incredible Sound Loved By 20 Million+ People

Written by the company

Dear Valued Customer,
As we all work through COVID-19, rest assured soundcore by Anker has taken precautions to provide you with uninterrupted service. Our staff continues fulfilling orders and is available for customer support via normal channels. We remain dedicated to the well being of our customers and staff above all.
Recommended by 10 Grammy-Award Winning Audio Producers
Launched in 2019, our Liberty 2 Pro true-wireless earbuds use unique ACAA driver technology to reproduce music with an expansive soundstage and impeccable depth. Since their release, Liberty 2 Pro have got the seal of approval from 10 Grammy-Winning Audio Producers and have received praise from numerous technology and music publications and influencers.
Incredible Sound Loved By 20 Million+ People
From audiophile true-wireless earbuds to our Spirit workout series of earbuds, over-ear noise canceling headphones, and portable Bluetooth speakers, Soundcore creates audio products to soundtrack all aspects of your life.
Friendly Customer Support
You get lifetime support with your purchases, so whatever the question or problem, reach out to us via email, phone, or live chat and we’ll be ready to help you.

FREE SHIPPING

30-Day Money Back Guarantee

30-Day Money Back Guarantee
soundcore provides a straightforward warranty that is processed in the most hassle-free way possible.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
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Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 2 out of 5 stars

Not good for sleeping

I use earbuds for therapeutic treatment for tinnitus. After disabling everything in the app they still cut out intermittently disrupting sleep. They are probably as good as any for daytime use at this price point.

6 March 2026
Rated 5 out of 5 stars

Straight forward

Straight forward, simple process certainly made this a no brainer...and the M300 is superb, sound and size matter !

6 March 2026
Rated 5 out of 5 stars

I was looking for a pair of headphones…

I was looking for a pair of headphones that were just as good as beats but for the price something lower. These headphones fit that description. The noise counseling could be better or maybe I’m not working it properly.

5 March 2026
Rated 1 out of 5 stars

Beware! They were hacked and refuse to fix the issue

Buyers beware! their systems have been compromised and information about orders leaked! Their systems are hacked and therefore after I placed an order on their site the hackers contacted their support with my order details and made a delivery address change. Despite me fighting at nauseam to let them know that was not me, and get them to ship me the package, they shipped it to the incorrect address and refused to take any responsibility. Please be aware that when you place an order with them, your information is highly likely to be leaked and Soundcore will make the changes to the delivery address the hackers request, and once you realize this they will refuse to take accountability and tell you it is out of their hands and you should try to contact the carrier to see if you can refuse package - which by this time you will be unable to do because the hackers have changed all of the delivery details including the address, names etc.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

Faulty product

Faulty product. If it doesn't pair it doesn't work. Frustrating experience getting to the conclusion that the x20 is faulty. All advice and help just keeps cycling through the same procedures. I've been trying to get it to work for more than a week, thinking I wasn't dancing the steps correctly. Turns out it's just junk.

2 March 2026
Rated 2 out of 5 stars

The FSA purchase has been denied…

The FSA purchase has been denied despite Soundcore providing the letter. This should not be legal. If a company allows you to use your FSA card, it should be approved. I’m sure there are “gotchas” and fine print that allow this company to do this, but it’s complete BS. Now I have to waste MY time to fight this

4 March 2026
Rated 4 out of 5 stars

My experience was great because the…

My experience was great because the process was easy. I also used the discount code for a lower price. I also noticed FSA/HSA could be used. I will consider buying another pair of earbuds in the future.

2 March 2026
Rated 5 out of 5 stars

Great quality products

Great quality products. This is my third purchase. Also great customer service, batteries wore down and wouldn’t hold a charge, warranty coveragenwasna breeze!

24 February 2026
Rated 5 out of 5 stars

I LOVE the Soundcore AeroFit 2!

I LOVE the Soundcore AeroFit 2!
I got the AI version specifically for the color lol. But they are amazing! I can't say that I use the AI at all, but the headphones sound sooo much better than other open ear headphones that I have tried out. I can wear them for an entire 8 hour shift with no pain and often forget they are even on! The quality of the music is much better than other open ear sets as well. I am very happy with the purchase! I will say, the Bose open ears that my wife has do sound better but, you pay for that higher quality and honestly, those look like ear rings and I prefer being able to pivot the speaker in these! Voice calls are also clear, though not perfect, but great in most situations. Overall I am very happy with them and would suggest them to anyone!

1 March 2026

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