Sospecial Reviews 

I too wish I had read this first. I placed an order a month ago and got very much the same experience as other reviewers. They are the worst company ever to deal with. I have written to Trading Standards in Cardiff (where so special are based) and would suggest everyone else do the same. Goods finally arrived but the Clarins night cream had a thin layer of oil on the top. The code on the bottom makes me think it is old stock. Have had not response regarding this (what a surprise) anyway, tell all your friends and credit card companies and banks and they will stop allowing them to accept payment. They are committing fraud by taking your money knowing they do not have the goods to ship and dont want to return your money. Having a phone number that says it is not working is pathetic!

I too purchased a product from this company !!! if you can call it that back in April this year. They took £46.00 from my account straight away and after numerous e mails and promises I still have no product.

it should not be allowed. I am in contact with my solicitor and Trading standards. I have never ever purchased anything through the internet and not received the product.

Ordered in September, January arrives and still no sign of it! Bad communication, bad customer service. Would get a refund but am afraid I won't get my money back. Avoid if possible.

Ordered Xen-Tan in January. Money taken from bank day after. Still not received Status of order changed from 'Unfulfilled' to 'Completed' then got an Email reply to apologise but still no goods. Is there any way to get money back? Shocked to see these postings but hope KARMA comes back to you.

this company should not be allowed any space on the internet. i ordered eyesential from them on november 16th, they took my payment but i have never recieved the product. after e mailing them many times, they responded saying it will be sent to me,but never has.ive asked for a refund,but have never had one.
the e mails ive had from them sound as if theyve been written by 12 year olds.
under instructions from trading standards i sent a special delivery request for refund, but no reply from them.
avoid this company, you wont get your goods,but will be charged.

I paid £114.14p on 18th October, have not received my goods and cannot get any reply when I contact the company, they should be put on Watchdog to stop people being conned, thinking mabout going to the police on this one.

Well its been 2 years and im still waiting for my goods or money. I have sent several e-mails each one promising me my goods then after that my money ALL LIES. Please dont purchase anything as you will not recieve your goods. 1 star is to much in my opinion they deserve 0 stars

Don't ever think of buying anything from this company, as you'll be lucky if you get something out of them. And if you want a refund, well forget that too.

Dont touch this company with a barge pole, ripping off scammers. They put pretend beauty products on their site as the cheapest than all other companies so you choose them. They then take your credit card details, the website looks all above board etc and you get acknowledgement emails to say order been received and then item on the way, however the product never turns up. The trading address is fake the telephone number is fake. stay well clear and sympathies to any one who as already been scammed by them!

My wife purchsed via credit card an item costing £105 --which like everyone on this site says --wasn't delivered.

Dispite e mails and trying to call no results

I phoned up credit card dispute team who claimed thye have had so many complaints re this company--so why do they let the purchase go thorough instead of contacting us !!

We did receive the same e mail as everyone else from sospecial promising that although they were closing down they would send order or give refund --neither has happend

Thank goodness I have just received a credit to my account by the credit card people

The sospecial web site stil exists and no doubt hey are stil taking orders--and ripping people off

How slow are police and trading standards who let this theft continue

guys! they dont give my refund back and cant contact them as they put a wrong telephone number on their website. they keep sending me an auto email that they sadly closing their doors after 7 years. well i am sorry, but why my order went through than???? who can help to chase my money :(

Reckon they are going to refund or send goods to all customers... Yeah right!
[SoSpecial.co.uk ] Re: order enquiry

Thank you for your enquiry

Regretfully, we at So Special must inform you that we have decided to close our doors after 7 years. This decision has not easy but due to personal factors we felt this would be the best option as to continue would affect ther service we could provide our customers.

However, we do intend to honour all of the existing orders which have been placed and if you are awaiting delivery of a particular order, you will still receive it or a full refund within the next 14 days.

Our customer service email will remain fully operational until all customers enquiries are resolved. So if you have any enquiries about your order or require any further information or assistance, please do not hesitate to contact us.

So Special would like to take this opportunity to thank you for your continued loyalty in choosing us as your preferred beauty supplier for the past 7 years. Without your support, our success would not have been possible.

Thank you once again for the loyal and continuous support you have shown us over the years we have been trading.

So Special is a scam company which never sends out the goods. I spent £50 + and got nothing just an email to say the goods are coming and then another one later to say goods were just in even though I asked for a full refund. I reported them to the trading standards and I see they are still being allowed to pretend to sell goods online!! STAY AWAY DO NOT BUY FROM THIS COMPANY!!! I checked their company profile and they have some outstanding debts which are being dealt with through the Courts.

I made an order with this company in September 2011 and this is now March 2012 and i still have not received my order. Promises that it would be sent, promises it would be refunded, then too late to get a refund from google checkout as too long ago and no refund from So Special as too long ago !! BEWARE !!!!

I like the 370 reviewers below have been caught by these scammer's.
Must be more who have not publicly reported being scammed
Take your money and then nothing.
As others report Emails not answered, Telephone number (which was given me by my credit card company) 02921250226 gives you number unobtainable - continuous tone.
Now in the hands of my credit card company.
I will now make a point of using Trustpilot for any new online sellers in future.
Wish I had known about trustpilot sooner

Taken money but no goods

Never received goods after numerous emails. Vile people who lie.
My money was refunded by the credit card company, but don't use this website as it's a con. I am reporting them to trading standards.

Ordered in January 2011 and have been e-mailing backwards and forwards ever since. Each time goods are promised and each time do not arrive. DO NOT USE THIS COMPANY. They still have my money and will not return it!

Also been scammed by this company, made a fraud report with my credit card company and will get a refund, however i will not be leaving it there i have contacted trading standards and watch dog. can not believe the site is still operating. we need to join together and get this site closed

I too have had problems with this disgraceful company, but this might be of help to some of you.
If you paid for the goods using your credit card like me, you must do the following:- 1) Inform your Credit Card Company they may be able to offer you a Chargeback to your card and will send you the appropriate forms to fill in. 2) Inform Cardiff Bay Police of the situation (they are totally aware of this company - I found [name] most helpful, he may not be able to do anything now, but by reporting this to the police you will just add more weight to your claim.
3) Print off any e-mails that you may have made to the company, as again your Credit card company may ask for them to aide your claim.
I don't know if the banks have the same facility if you payed by debit card but i would expect so. I really hope some of you get your money back . Most importantly we will all be more careful who we order from in the future. Best of luck.