sopp+sopp Reviews 

670
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, patient, and professional, providing clear explanations and reassurance during stressful situations. Many highlight the outstanding customer service, noting the kind, understanding, and efficient approach of individuals. The overall service and user experience are frequently described as fantastic, smooth, and well-managed, instilling confidence in claim resolution. However, some customers also noted significant issues with communication and claim handling. People reported a lack of updates, no notification, and poor communication, leading to frustration and feeling ignored. Work sometimes failed to progress for weeks, forcing customers to pursue claims via their own insurers due to delays or an inability to provide replacement vehicles. Some also mentioned sending numerous messages for hire cars or uploading pictures multiple times without data sharing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the excellent support received... See more

Service

People report positive experiences with service, often highlighting the helpfulness, professionalism, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as very positive and effortless.... See more

Claim

Consumers find claim handling to be ambiguous, with many reporting positive experiences. Reviewers often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their misse... See more

Company replied

Rated 5 out of 5 stars

Joel & Bob were superb. Rapid to call me within minutes of reporting an incident. Sorted with hire car and recovery service offered without bargaining…and done same day with kindness and a spirit of c... See more

Company replied

Rated 5 out of 5 stars

Just got off the phone from speaking with Joel…well, what an absolute pleasure! Covered all areas professionally & efficiently. He was able to explain the ins & outs of what the company are going to b... See more

Company replied

Rated 5 out of 5 stars

Sopp sopp is an excellent insursnce company. When some van driver insured with this company accidently scrunched into my parked car, They comitted to get repaired all the damages happened to my car... See more

Company replied


Company details

  1. Car Repair and Maintenance

Written by the company

sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

670 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(670)

432 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st Class Customer Service

Waited 4 months to be passed across to a company for the repairs to go ahead.. Within minutes of being advised that Sopp&Sopp would be dealing with my claim they made contacted, I returned their missed call/email and spoke with Stephen.. I can’t compliment his service enough - very patient, extremely helpful and explained everything thoroughly, turned my experience around, Thank you Stephen!

14 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for your review. We're delighted that our team could assist you and make the process as smooth as possible. We appreciate your comments, and review.

Rated 5 out of 5 stars

Daniel

Dan, was very helpful and got my claim underway and went through all the details and damage.

13 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for taking the time to share your experience. We understand that being involved in an accident can be stressful, so we're pleased that our team was able to provide the support and guidance you needed. Your feedback means a great deal to us.

Rated 5 out of 5 stars

Joel was very friendly and helpful and…

Joel was very friendly and helpful and sorted my repair out quickly and easily.

10 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Rated 5 out of 5 stars

Rafael was wonderfully helpful

Rafael was wonderfully helpful, explained everything really well and answered all my questions. 5*

9 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

Rated 5 out of 5 stars

Daniel was extremely helpful

Daniel was extremely helpful, professional, and courteous throughout the entire process. He took the time to explain everything clearly and made sure I understood each step. I really appreciated his patience, as well as the fast and efficient service. Thank you very much for your excellent support!

8 July 2026
Unprompted review
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Reply from sopp+sopp

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

I would like to give a huge thank you to Hussain

I would like to give a huge thank you to Hussain for the excellent support he provided after my car was hit by a deer. As someone who has never been involved in an accident before, I was understandably shaken and unsure of what I needed to do.
Hussain was incredibly friendly, professional and reassuring throughout the call. He patiently asked all the necessary questions and gave me plenty of time to think and provide the information, never making me feel rushed. He explained everything clearly, making the whole process of reporting the accident much easier and far less stressful than I expected.
What stood out most was how genuinely caring he was. He made sure I was okay and took the time to check on my wellbeing, which I really appreciated. His professionalism, patience and clear guidance put me at ease from start to finish.
Hussain is a real credit to your team and absolutely deserves recognition for the outstanding service he provided. Thank you for turning what could have been a very stressful experience into such a positive one.

8 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.

Rated 1 out of 5 stars

Dealt with them via WhatsApp horrific

Dealt with them via WhatsApp. Truly horrific. Hundreds of messages to get a hire car arranged.

7 July 2026
Unprompted review
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Reply from sopp+sopp

We would like to understand more about the challenges you experienced so we can use your feedback to improve – if you are happy to talk to us, please email reviews@soppandsopp.co.uk and we will arrange a time to contact you.

Rated 5 out of 5 stars

The young lady who i spoke to (Meida)

The young lady who i spoke to (Meida)
Is a credit to your company. Explained everything very clearly and was very helpful.
Will always ask to speak to her again if I have to call

7 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

Rated 5 out of 5 stars

Claims Management Company

Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.

6 July 2026
Unprompted review
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Reply from sopp+sopp

We really appreciate you letting us know! Glad we could make things easy for you.

Rated 5 out of 5 stars

Answered my questions

Daniel was very friendly and helpful on the phone call. He took the time to answer all my questions.

3 July 2026
Unprompted review
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Reply from sopp+sopp

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Rated 5 out of 5 stars

Amazing service

Daniel was very helpful today and reassured me with everything I needed to know and was very polite and helpful!

3 July 2026
Unprompted review
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Reply from sopp+sopp

Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.

Rated 5 out of 5 stars

Efficient

This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pleasant manner and efficiently really good hopefully the garage will be as good. Thank you

3 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative

2 July 2026
Unprompted review
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Reply from sopp+sopp

Thank you for your review, we are happy you’re pleased with the service we provided.

Rated 5 out of 5 stars

Rhia was especially helpful

Rhia was especially helpful, she sorted out our claim very quickly, efficiently and made a stressful situation much easier!

30 June 2026
Unprompted review
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Reply from sopp+sopp

We really appreciate you letting us know! Glad we could make things easy for you.

Rated 5 out of 5 stars

Dan was very professional and friendly

Dan was very professional and efficient. He gave me all the information I needed in a polite and friendly manner putting me completely at ease. A pleasure to deal with.

30 June 2026
Unprompted review
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Reply from sopp+sopp

Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.

Rated 5 out of 5 stars

Everything was done very professional

Everything was done very professional. All my questions answered.

30 June 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.

Rated 5 out of 5 stars

Meida and her affable and friendly…

Meida and her affable and friendly manner over the phone assisted the whole matter, thank you

29 June 2026
Unprompted review
sopp+sopp logo

Reply from sopp+sopp

Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.

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