My 8 year old Solidor door began to split and as my installer had gone bust I contacted Solidor who instead of dealing direct put me on to CWG Services a trade supplier. They I must say were excellent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solider Front door fitted by local company 7 months ago. Pleased with the look of the door and only concern is that the door is constantly making creaking or cracking/rattling noises which is not only... See more
Company replied
Well very impressed in the fitment of our replacement front door slabs. Appointment was made previously for between 9am & 10am, Ash & Ian arrived before & quickly got on with the job in hand. They w... See more
Company replied
Thankyou for exchanging are Solidor front door. Ash came out several times always on time extremely knowlegable, very polite, and very helpful. He fitted the new door quickly with no fuss, and ha... See more
Company replied
Company details
Written by the company
At Solidor, we manufacture the UK's best composite doors. A solid timber composite door which boasts unrivalled levels of security and style. With hundreds of designs, over 20 colours inside and out, and an unsurpassed range of handles and accessories, it's no wonder that homeowners ask for our product by name. Working with our customers; a dedicated network of installers and distributors, we work hard to ensure the process is as smooth as possible for our customer and homeowner. Solidor - doors you'll love coming home to.
Contact info
Meir Park, Whittle Road, ST3 7TU, Stoke on Trent, United Kingdom
- 01782 847300
- support@solidor.co.uk
- www.solidor.co.uk
Come home to a beautifully made Solidor.
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything seems to be OK
Everything seems to be OK, but only had it fitted a week ago. How can I tell how it lasts?
It fills good quality and has nice operation of handle and locking mechanism. Pleased at moment.
Perhaps contact me in 1 or 2 years time to see!!
6 June 2025
Reply from Solidor®
Hi Peter
Thanks a lot for the review! We're really happy to hear you're liking the feel and quality so far—and that the handle and lock are working nicely for you.
Totally get that it’s only been a week—hopefully it keeps impressing you over time! We’d love to check in down the line and hear how it’s holding up. Maybe we’ll drop you a message in a year or two, just like you suggested 😊
In the meantime, if anything comes up or you have any questions, just give us a shout! Gemma @Solidor
Superior front door
Door fitted today, looks fab and very secure even the keys are heavy. Defo recommend
13 June 2025
Reply from Solidor®
Hi Sharon
Thanks so much for the lovely review! We’re really glad to hear the door looks fab and gives you that solid, secure feel—those heavy keys definitely add to the reassurance! 😊
Even though we didn’t fit it ourselves, it’s great to know everything went smoothly. Thanks again for the recommendation—it means a lot! Gemma @Solidor
Kevin was really good
Kevin was really good. He was on time, polite, informative and very efficient.
We would definitely recommend him to fit your Solidor door.
11 June 2025
Unprompted review
Reply from Solidor®
Thank you so much for your kind words! We're thrilled to hear that Kevin made such a great impression — being on time, polite, informative, and efficient is exactly what we aim for. We're lucky to have him on our team!
We really appreciate your recommendation and are so pleased you're happy with your new Solidor door. Gemma @Solidor
Very professional company
The door fitter has done a brilliant job I am very pleased. Such a professional company and easy to deal with. Kept me up to date with procedures and fitting date. I would definitely recommend them.
9 June 2025
Reply from Solidor®
Hi Sandra
Thank you so much for your wonderful review!
We're truly grateful you took the time to share your experience. It's fantastic to hear that you're pleased with the product and the fitting service. We’re especially glad the door met your expectations and that everything went smoothly from start to finish.
Your kind words mean a lot to us, thank you again for your support!
Warm regards, Gemma @Solidor
very helpful service replacing my door…
very helpful service replacing my door and now i have a beautiful door which now works perfectly
26 May 2025
Unprompted review
Reply from Solidor®
Hi
Thank you so much for your kind words! 😊 We're absolutely delighted to hear that you're happy with your new door and that everything is working perfectly now. It was a pleasure helping you, and we're so glad we could provide a service that made a difference. Gemma @Solidor
If you ever need anything in the future, you know where to find us. Enjoy your beautiful new door!
Great looking door
Great looking door, feels solid, great smooth lines. The company that supplied and fitted it were so very good and the installer was brilliant
3 June 2025
Reply from Solidor®
Hi Steve
We're thrilled to hear that you’re enjoying your new door — it’s great to know it looks fantastic and feels solid too. We’re especially pleased that you had such a positive experience with supplier and installer — we’ll be sure to pass on your kind words!
If there’s anything you need in the future, we’re always here to help. Gemma @Solidor
Beautiful cottage door
Beautiful cottage door, which has already received many complements. Ordering and installing through Peninsula Windows has been straightforward. Thank you to the installation team for taking such care with the fitting ensuring the job was done properly, including fitting the slate threshold. The door looks great. Thank you
1 June 2025
Reply from Solidor®
Thank you so much for your kind words and for choosing both Solidor and Peninsula Windows — we’re so pleased to hear you’re happy with your beautiful new cottage door!
It’s fantastic to know it’s already receiving compliments, and we’re especially glad the ordering and installation process was smooth and straightforward. A big shoutout to the Peninsula Windows installation team for their care and attention to detail — fitting the slate threshold perfectly really shows their dedication to quality.
We hope your new door brings you joy for many years to come. If you ever need anything, we’re just a message away!
Gemma @Solidor
We love our new door
We are extremely pleased with our new Solidor front door, it looks great and is a massive improvement on the one it replaced. I intend to maintain it as per the recommendations, however I am concerned with the large number of 1 ⭐️ reviews Solidor has received. Rest assured I will be reviewing again should our door crack or become bowed.
25 May 2025
Reply from Solidor®
Hi Carl
Thank you so much for your kind words and for taking the time to share your experience! We're absolutely delighted to hear that you're pleased with your new Solidor front door — it's wonderful to know it's made such a positive difference to your home.
We completely understand your concerns regarding some of the reviews you've seen. Please rest assured that we take all feedback seriously and are continuously working to ensure the highest standards of quality and service. It's great to hear that you're committed to maintaining your door as recommended — proper care really does go a long way in preserving its beauty and performance.
Should you ever have any questions or concerns in the future, our team is always here to help. We truly value your trust and look forward to your continued satisfaction with your Solidor. Thanks Gemma @Solidor
Pebble Grey composite door
I had an independent door fitter and he reccomended i go for a solidor door as my choice for a composite door. The colour choices and options for hardware were great. I opted for pebble grey with black hardware and I am delighted. The quality seems very good obviously only time will tell. My previous composite door started to crack but it was well over 10 years old so hopefully this solidor will last even longer
29 May 2025
Unprompted review
Reply from Solidor®
Thank you so much for your lovely review! We're thrilled to hear that your independent fitter recommended Solidor and that you’re delighted with your new door — pebble grey with black hardware sounds like a stunning combination!
We’re glad you enjoyed the range of colour and hardware options, and it’s great to know the quality has made a strong first impression. You're absolutely right — time will tell, but we’re confident your Solidor will stand the test of time and serve you well for many years to come.
If you ever need anything or have any questions down the line, we’re always here to help. Thanks again for choosing Solidor! Gemma @Solidor
Smart strong new door
17 May 2025
Reply from Solidor®
Hi Maureen
Thank you so much for your kind words! We're thrilled to hear that you're happy with your new door — smart, strong, and stylish is exactly what we aim for! 😊
Your feedback means a lot to us, and we're so glad we could deliver a product that meets your expectations. If you ever need anything in the future or have any questions, we're just a message away.
Thanks again for choosing us! Gemma @Solidor
Cracking Front Door (no it's literally cracking)
If your front door will have prolonged exposure to the sun, forget about purchasing a composite door from Solidor. It will most likely start to crack and warp within a few years.
Our front door was fitted in 2022 and within the last year it has started to significantly crack in various places (last count was 7) and looks like it will only get worse.
Extremely disappointing given the cost involved when purchasing and fitting the door. If I had known beforehand I would not have purchased this type of door from Solidor.
Waiting to hear back from Solidor to see what options we have to try and resolve our issue.
17 May 2025
Unprompted review
Reply from Solidor®
Hi William
Thank you for providing your details, I can see Matthew in support has replied to your query on 20/05/2025. Please let me know if you have not received this.
Thanks Gemma @Solidor
Wonderful from start to…
Wonderful experience from start to finish special mention for the fitter Matt he was brilliant treated the property with respect and did a first class job
10 May 2025
Reply from Solidor®
Hi Kevin
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience from start to finish.
A special thank you for mentioning Matt — we’ll be sure to pass on your kind words. He takes great pride in his work, and it’s fantastic to hear that he treated your property with such care and delivered a first-class job.
If there’s anything else we can help with in the future, don’t hesitate to get in touch. Thanks again for choosing us! Gemma @Solidor
This company is a very caring supplier
This company is a very caring supplier
I had an issue due to my error not the product supplied and they resolved it for me quickly and efficiently
I recommend them as a supplier of great quality doors
12 May 2025
Unprompted review
Reply from Solidor®
Hi Jeanette
Thank you so much for your kind words and thoughtful review! 🌟 We're truly grateful for your understanding and are so pleased we could resolve the issue quickly for you. It's always our goal to provide not just quality doors, but also caring and responsive service. Your recommendation means the world to us — thank you again for your support! Gemma @Solidor
The after sales service Billy Herron as been…
The after sales service as been excellent all the way through our communications. My door is 9years old and the company I bought it through, have been bought out and Solider still replaced it, I cannot praise them enough they have been excellent though out.
5 May 2025
Unprompted review
Reply from Solidor®
Hi William, Thank you so much for your nice review and that our communication from start to finish were excellent. our feedback is greatly appreciated.
Thank you Kaye @Solidor
Reply from Solidor®
Hi Ruth
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Solidor door and that it meets your expectations in terms of style, ease of use, and security.
Your feedback is greatly appreciated and motivates us to continue delivering high-quality products. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thanks again for choosing Solidor! Gemma @Solidor
Update to Solidor review posted in March
Update to this review. Wed 9th July 2025. Masonite ( Solidor owner) has offered to replace the slab/ door. It has taken some time but I am pleased the issue is going to be resolved.
We had a Solidor fitted in 2017. Cost £1700. Now it’s cracking badly. “ Due to sunlight, expansion and contraction”. I contacted Solidor.. No response. We contacted the insurance provided by the fitters. No joy!
It’s a front door !!!! If it can’t stand UK weather it can’t be fit for purpose. I would expect a bit more durability. Solidor promote their 10 year guarantee ( with the supplier not the customer)
My advice . Don’t touch Solidor with a barge pole !!!
6 March 2025
Unprompted review
Reply from Solidor®
Hi Kerry
We sincerely apologise for the lack of response from our team regarding the issues you've experienced with your Solidor door. We understand your frustration and disappointment, especially given the significant investment and the problems you've encountered.
We are committed to resolving this matter and would like to review why we haven't responded to your previous communications. Could you please resend your email to our customer service team at support@solidor.co.uk quoting SSTP 353 or respond to the trust pilot request? This will allow us to investigate the situation thoroughly and address the concerns you've raised about the durability of your door.
We appreciate your patience and hope to have the opportunity to make things right Gemma @ Solidor
Issues with the door installed in October 2024
Bought their door in October 2024. We had multiple issues with the door. It does not open smoothly first and then started locking us out. It’s not door is swearing. The latch is not moving. We called the their installer who fixed temporary but the same problem came back in a few weeks. We needed to call emergency locksmith and pay for it one night.
We contacted both the installer and solidor. We DID NOT hear from solidor. Their installer denied issues and did not investigate why this keeps happening. We are now in a position to keep worrying if we might not be able to enter our house anytime again and wasted a lot of money for poor quality of door and emergency calls to locksmith. We installed another composite door from different company and it has no issues. Do not buy doors from Solidor!
20 April 2025
Unprompted review
Reply from Solidor®
Hi
We sincerely apologise for the issues you've experienced with your Solidor door and for the lack of response from our team. We understand how frustrating and inconvenient this situation has been for you.
We are committed to resolving this matter and would like to review your concerns in detail. Could you please resend your email to our customer service team at support@solidor.co.uk quoting SSTP 352 or respond to the trust pilot request? This will allow us to investigate why we haven't responded and to address the problems you've encountered with your door.
We appreciate your patience and hope to have the opportunity to discuss this further with you. Gemma @Solior
New door fitted yesterday
New door fitted yesterday, looks stunning/classy. Purchased and installed from/by Door Centre North East and the finished result is excellent with great customer service.
22 April 2025
Unprompted review
Reply from Solidor®
Hi Stephen
Thank you so much for your wonderful feedback! We're thrilled to hear that you are proud of your new Solidor door and the service provided by Door Centre North East. It's great to know that the finished result looks stunning and classy.
If you need assistance in the future, please don't hesitate to reach out to the Door Centre who will continue to work with us to answer those queries.
All the best Gemma @Solidor.
Great experience…
I needed a new front door and ordered one through Solidor. I spoke to Rhea who talked me through all of my options and I finally agreed on what I wanted. The whole process was very smooth and the communication from Rhea was excellent. She kept me informed of delivery and fitting and everything went smoothly.
I love my door and would recommend Solidor and Rhea 100%
A great experience. Thank you very much!!
20 April 2024
Unprompted review
Reply from Solidor®
Hi
Thank you for your wonderful review! We're delighted to hear that Rhea provided excellent support and guided you through all your options seamlessly. It's fantastic that the entire process, from ordering to delivery and fitting, went smoothly and met your expectations.
If you need any further assistance, please don't hesitate to reach out. Gemma @Solidor
The door looks amazing and the guys…
The door looks amazing and the guys fitted it really well
3 April 2025
Reply from Solidor®
Hi Nicola,
Thank you so much for your wonderful review! We're delighted to hear that you think the door looks amazing.
Your feedback means a lot to us, and we're thrilled that you're pleased with your purchase. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Thanks again for choosing us! Gemma @Solidor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.