Sofa Assist Reviews 

310
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, often highlighting their ability to solve complex delivery issues with ease. The service provided is frequently described as exceptional, with many people appreciating the efficiency, quick response times, and clear communication from initial contact to completion. People are particularly impressed with how the team handles difficult situations, such as hoisting large items through windows or navigating narrow spaces, often making what seemed impossible, possible. Reviewers also noted the company's expertise and willingness to go the extra mile, sometimes even advising customers on how to resolve issues themselves without needing a paid service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Product

Customers had ambiguous experiences with product, particularly regarding the delivery and fitting of large... See more

Delivery service

People report positive experiences with delivery service, often praising the seamless coordination and... See more

Customer communications

Users describe positive interactions with contact, with many reviewers impressed from their very first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are absolutely exceptional! We had a sofabed delivery from loaf and the delivery guys couldn't get it in, loaf suggested calling sofa assist and frank and his team were amazing. Phoned me s... See more

Rated 5 out of 5 stars

Our new Loaf sofa wouldn't fit through the hallway to get into its correct spot and Loaf recommended Frank to help move it. He turned up the same day, worked tirelessly to disassemble and reassemble... See more

Rated 5 out of 5 stars

Honestly can’t fault this company, so caring and professional. Frank and his colleague are great, Frank answered all my questions and I had a few, nothing was too much trouble. I had two armchairs del... See more

Rated 5 out of 5 stars

Frank & his team were excellent! I was given Sofa assists number by the delivery team who brought in a Loaf sofa that wouldn't fit through the door down to the basement. I spoke with Frank on the phon... See more


Company details

  1. Moving and Storage Service

Information provided by various external sources

Sofa Assist are sofa hoist, dismantling and reassembling specialists. If you are struggling to move your sofa, get in touch we can help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

310 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(310)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! Top tier customer service from Frank. He helped us take our sofa apart so we could get it upstairs. We are very grateful for the help!

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Frank and his Team absolutely made my…

Frank and his Team absolutely made my day ! The “A”Team! Professional, punctual, genuine, and very efficient! When everyone said it was impossible , they made it possible !😋 Thank you
Jenny 😎

10 November 2023
Unprompted review
Rated 5 out of 5 stars

We received such good service from Sofa…

We received such good service from Sofa Assist today. They were quick to respond to our query, great at trouble shooting, and got us (well, our sofa) out of a tight spot. Super polite too. We are very happy to be reunited with our beloved sofa after a long separation! Would thoroughly recommend.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Although it was raining, very early in the morning (still dark!), the guys from Sofa Assist turned up on time and ready to tackle the difficult job of hoisting our two sofas from the ground floor to the first floor balcony, in the rain! That was impressive and worth the money we paid Soft Assist. Very professional and courteous service - I would recommend it and use the service again if and when needed. Thank you Sofa Assist!

25 October 2023
Unprompted review
Rated 5 out of 5 stars

We need more businesses like Sofa Assist

In this day and age, I rarely come across a business who is both knowledgeable in their field but also very personally involved with one's need; until I came across Sofa Assist. I have a sofa too big for a narrow doorway, Frank's attention to detail of my situation immediately brought relief to the stress I was encountering. I experienced him to be incredibly patient and understanding. What impressed me most was he did everything to guide me through resolving the issue as he wanted for me to fully save on any financial outlay! Sofa Assist is truly a company that puts the customer first in both deed and action. I recommend without a doubt anyone requiring their impeccable service.

14 October 2023
Unprompted review
Rated 5 out of 5 stars

Frank is the guy

Frank is the guy. So helpful and such a nice guy. Helped me with my sofa issues and can clearly tell he’s been in the business for a long time with his professional and can-do attitude.
God bless ya Frank.

11 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Friendly and efficient . The guys came to take a bed out though a window and a new one back in. They only took an hour and a half and we’re very respectful of the property. Couldn’t recommend enough.

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with Frank's service

Very happy with Frank's service. They have been fast, very professional and very careful with our sofa. In 20 minutes they have delivered the sofa through the window.
Affordable price too!
5/5 :)

26 September 2023
Unprompted review
Rated 5 out of 5 stars

After having my Sofa stuck in the…

After having my Sofa stuck in the Kitchen, I called Sofa assist. Their team were incredible - nice, early, polite, completely professional and they made the job looks so easy. They respect my houses, took the utmost care whilst working and a genuinely lovely team to deal with... cannot recommend highly enough.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

After a complete dabacle with Loaf and…

After a complete dabacle with Loaf and the delivery of my sofa, the Sofa assist team were incredible - early, polite, completely professional and they made the job look easy. Always apparent that they respect they are in people's houses, taking the utmost care whilst working and genuinely a lovely team to deal with... cannot recommend highly enough... they were the only enjoyable part of dealing with Loaf...

14 August 2023
Unprompted review
Rated 5 out of 5 stars

We can't thank you enough - thank you thank you!

We wouldn't have our living room without Sofa Assist. We called them after Sofaology left us under such stress. Sofa Assist turned up within a few hours and did an amazing and professional job getting our sofas to the first floor safely through our balcony.

I can't recommend Sofa Assist to everyone enough. They were able to help us bring the sofa that the so-called sofa experts couldn’t bring up via the stairs. They were professional and turned our lousy day into a good day.

Thank you so much for your help Sofa Assist - we’ll keep recommending you whenever we have a chance.

5 August 2023
Unprompted review
Rated 5 out of 5 stars

What incredible people

What incredible people! The lovely man diagnosed the problem on a Facetime call, and gave me clear instructions on how to remove the sofa arm to get through the narrow door. Brilliant customer service!

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much to the team at Sofa…

Thank you so much to the team at Sofa Assist for all their help in arranging the installation of a large corner sofa to a first floor flat today. Frank responded to my original email within a few minutes and kept in touch promtly and helpfully during the lead-up. Adrian and Kieran turned up well in time to take delivery of the sofa and worked tirelessly to get the sofa into the flat through the window! Nothing was too much trouble and they were both polite and professional throughout. And I received a follow-up call from Frank to check that all was well. I am so grateful for this excellent service from Sofa Assist. Thank you.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I want to extend a massive thanks to Frank and his team. We had appliances delivered for our 1st floor kitchen, only to realise they would not go up the stairwell. Frank was incredibly helpful from the start; he was able to schedule us in right away to prevent delays to our kitchen fitting. He and his team were very professional, friendly, and helpful when on site. I'm actually amazed at how 'simple' it was with their team to get two massive appliances up our first floor balcony and into the kitchen. Thank you for everything!

28 July 2023
Unprompted review

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