My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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Great customer support
My soda stream machine stopped working properly (it was 8yrs old) so I e-mailed sodastream to find out if there was anything I could do to fix it. I received a prompt response with further questions which lead to a very friendly and thorough phone assessment. There was nothing that could be done to fix my machine. I was offered discount on a new one and the order was set up for me.
17 July 2026
Unprompted review
Reply from SodaStream UK
Hi,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your SodaStream machine stopped working after 8 years of use, but we're delighted that our customer service team was able to assist you promptly. It's great to know that the email support, follow-up questions, and phone assessment were helpful and thorough.
While we're disappointed that your machine could not be repaired, we're pleased that we were able to offer a discount on a replacement and make the ordering process as smooth and convenient as possible.
Thank you for your loyalty to SodaStream over the years. We truly appreciate your kind words and hope you enjoy your new machine for many years to come!
Kind regards,
Team SodaStream
Overall a great service
The service is very efficient and easy to use. When I have had any queries these have been answered very efficiently from lovely members of the customer service team. Highly recommend.
17 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ails,
Thank you so much for your wonderful review!
We're delighted to hear that you've found our service efficient and easy to use. It's especially rewarding to know that our customer service team has been able to assist you promptly and make your experience a positive one.
Your kind words and recommendation mean a great deal to us, and we'll be sure to share your feedback with the team.
Thank you for being a valued SodaStream customer!
Kind regards,
Team SodaStream
Sodastream losing returns
Started out as a great system, but the last 3 exchanges have resulted in constant emails telling me to return my cylinders when I have. Use In post to return them any local petrol station. Get an email saying they've recieved them and then a barrage of emails threatening me with a £10 fine if I dont return them - even when they say they have them.
It's really not worth it anymore. The staff really aren't helpful wanting tracking number nearly 4 months after return.
Think I'll just exchange at Currys or Sainsbury's from now on, and not have to worry abput getting them used.for a certain date.
18 July 2026
Unprompted review
Reply from SodaStream UK
Hi Jane,
Thank you for sharing your feedback. We're sorry to hear about your recent experience with our cylinder return process.
We understand how frustrating it must be to receive return reminder emails and potential charge notifications after you've already returned your cylinders and received confirmation that they were received. This is certainly not the experience we want for our customers.
We also appreciate your comments regarding the request for tracking information several months after the return. We understand that this can be inconvenient, particularly when you have already followed the return process correctly.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams for review as we continuously look for ways to improve our customer experience and cylinder exchange process.
Thank you for being a SodaStream customer, and we appreciate you taking the time to bring this to our attention.
Kind regards,
Team SodaStream
problem solved
I managed to duplicate my order..I phoned Elizabeth who dealt with the issue with expertise and I now have the order I wanted and the money back in my account with one promt phone call..many thanks
13 July 2026
Unprompted review
Reply from SodaStream UK
Hi Gerry,
Thank you for your wonderful feedback! We're delighted to hear that Elizabeth was able to resolve the duplicate order quickly and efficiently for you.
We'll be sure to pass on your kind words to her. It's great to know that one phone call was all it took to get the correct order arranged and your refund processed.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
Not a money saver and also...
Three things to think about
1. money
2. convenience
3. conversation topic / virtue signalling
Money-wise it doesn't quite make sense. A cylinder costs £25 and gives you up to 60L per SodaStream. That's 41p per liter. If you go on ASDA right now, you can get a 2L bottle for 84p so 42p per liter. Nearly identical.
Convenience - yea, it's nice to have but it's also a bit of a faff. You need to find a place to put the device and the bottle, cylinders, etc. Returning is a pain too if you're like me and hate messing about with parcels etc.
Conversation topic - yea, it's more socially flattering to say "I have a soda stream" then "I buy sparkling water in bottles" but to each his own.
Hope this helps. Consider the above and decide what's right for you.
1 July 2026
Unprompted review
Reply from SodaStream UK
Hi MP,
Thank you for sharing your thoughts and taking the time to provide such a detailed perspective.
We appreciate that customers may have different priorities when deciding whether SodaStream is right for them. While cost and convenience are important considerations, many of our customers enjoy the flexibility of making sparkling water at home, customising carbonation levels to their preference, and reducing the need to purchase and carry home multiple bottles of sparkling water.
We also understand that cylinder exchanges and storage may not suit everyone's lifestyle, and we value your honest feedback regarding your experience.
Thank you again for contributing to the discussion and helping others make an informed decision.
Kind regards,
Team SodaStream
Getting the discount
When I bought my sodastream from Amazon, it came with a "Register your machine and Get $10 off your first gas exchange!" So I registered the machine, but didn't receive a code for the discount. I contacted the support people at sodastream, and they emailed me the code. All sorted!
16 July 2026
Unprompted review
Reply from SodaStream UK
Hi Rosie,
Thank you for your great review! We're delighted to hear that our Customer Care team was able to quickly help resolve the issue with your registration offer and get your discount code to you.
We're pleased everything was sorted for you, and we appreciate you taking the time to share your experience.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
Excellent and very prompt response from…
Excellent and very prompt response from Mike at Customer Services. Am example for other suppliers for sure! Julian
15 July 2026
Unprompted review
Reply from SodaStream UK
Hi Julian,
Thank you for your fantastic review! We're delighted to hear that Mike provided such an excellent and prompt response to your query.
We'll be sure to share your kind words with him. Feedback like yours means a great deal to our team, and we're thrilled that your experience has set such a positive example.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
Excellent customer service by …
Excellent customer service by Lindanagie Parak. She was very helpful and efficient and dealt promptly with my query.
16 July 2026
Unprompted review
Reply from SodaStream UK
Hi Piet,
Thank you for your wonderful feedback! We're delighted to hear that Lindanagie Parak provided excellent service and was able to assist you promptly and efficiently.
We'll be sure to pass on your kind words to Lindanagie, who will be thrilled to know her efforts made such a positive impact.
Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
I had a quantity of bottles that were…
I had a quantity of bottles that were hidden in our large pantry and I needed to get them returned to the company. I discovered the bottles whilst de-cluttering our house following the death of my wife.
The responses by email were very polite and to the point and the driver who picked up the bottles was a good sort, who enjoyed a bit of doorstep banter. Overall a top class experience. I would give 6 stars if it were possible.
16 July 2026
Unprompted review
Reply from SodaStream UK
Hi Denniss,
Thank you for your wonderful review. First, please accept our sincere condolences for your loss.
We're delighted to hear that our team was able to make the return process as smooth as possible during what must have been a difficult time. It's great to know that our email support was helpful and that our driver left such a positive impression as well.
Your kind words truly mean a lot to us, and we'd gladly accept that sixth star if we could!
Kind regards,
Team SodaStream
I cannot fault the support the company provides.
I cannot fault the support the company provides, I had an issue with an order being shown as despatched from Soda Stream but the couriers tracking claiming they had not receive the package. I contacted support and the issue was resolved with 24 hours. I'm impressed.
14 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mark,
Thank you for your wonderful feedback! We're delighted to hear that our support team was able to quickly resolve the issue with your order and provide the assistance you needed.
We understand how frustrating conflicting tracking updates can be, so we're pleased we could get everything sorted within 24 hours. Your kind words mean a lot to us.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Superb customer service!
It was Saturday afternoon when I realised my last cylinder was empty 😱
I adjusted my order online & sent an email asking if it could be sent as soon as possible, expecting it would take at least a week.
The lovely Sodastream customer support replied by email half an hour later - & by midday on Wednesday Evri delivered my cylinders!!
Very impressed with Sodastream’s excellent customer service ⭐ Special thank you Nicky for your swift response 🥰
15 July 2026
Unprompted review
Reply from SodaStream UK
Hi Cath,
Thank you for your fantastic review! We're delighted to hear that our team could help get your cylinders to you so quickly when you found yourself on your last one.
A special thank you for recognising Nicky's efforts we'll be sure to pass along your kind words. It's wonderful to know that her swift response and support made such a positive difference to your experience.
Thank you for choosing SodaStream and for sharing your feedback!
Kind regards,
Team SodaStream
Lucrecia was exceptionally helpful and…
Lucrecia was exceptionally helpful and dealt with my request in a friendly and timely manner. I was very impressed and intend to be a longtime customer.
16 July 2026
Unprompted review
Reply from SodaStream UK
Hi Katlaw,
Thank you for your wonderful feedback! We're delighted to hear that Lucrecia was able to assist you in such a friendly and timely manner.
We'll be sure to pass your kind words on to her. It's always rewarding to hear when our team has made a positive impact, and we're thrilled to know that you've chosen to remain a valued SodaStream customer for years to come.
Kind regards,
Team SodaStream
Great service - yet again!
I have always had great service from Sodastream going back man, many years. This week I had an issue which was quite complex and the advisor Sarah Naidoo dealt with it in a most professional, kind and thorough way. A real masterclass in customer service. Well Done Sarah and thank you !!
14 July 2026
Unprompted review
Reply from SodaStream UK
Hi Gerry,
Thank you for your continued support over the years. We're delighted to hear that you've consistently had great experiences with SodaStream.
We're especially pleased that Sarah Naidoo was able to assist you with your complex issue in such a professional, kind, and thorough manner. We'll be sure to pass on your wonderful feedback to her, she'll be thrilled to know she made such a positive difference.
Thank you for your kind words and for choosing SodaStream.
Kind regards,
Team SodaStream
FAULTY AND CUSTOMER SERVICE ISSUES
They are selling their products on tiktok, and are verified on there. I have been sent a faulty, used item that is covered in a disgusting substance. I am being passed back and forth from tiktok to the website, several phone calls, getting pushed from one place to the next. I am disabled and housebound and neither of them are rectifying this. I have asked initially for an exchange. The company are not doing a thing. I then requested a refund which has been denied. I am not paying for faulty goods. I am also not paying return shipment charges either, as it is down to the company to provide as the product is faulty. Im getting disregarded from both teams. Customer service is appalling. If they do not sort this out, I will be initiating a charge back and I will contact the legal ombudsman and trading standards. DO NOT BUY THIS PRODUCT. AVOID
I HAVE ALREADY CALLED THE MAIN TEAM SEVERAL TIMES, SPEAKING TO MANAGER ROXANNE GILLIAN CHETTY - NOTHING HAS BEEN DONE YET. I WILL NOT BE FOBBED OFF. YOUR TEAM IS DISGRACEFUL
15 July 2026
Unprompted review
Reply from SodaStream UK
Hi Michelle,
We're very sorry to hear about your experience and understand how frustrating this situation must be, especially after receiving a product that did not meet expectations.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused by being redirected between TikTok Shop and our support teams. We'd like the opportunity to investigate this further and help reach a resolution.
Please contact our Customer Care team directly with your order details so we can review your case in more detail.
Kind regards,
Team SodaStream
Excellent Customer Service
Excellent Customer Service whenever I have had an issue. Apologies I can't recall all who helped. 5* for Lucrecia N
15 July 2026
Unprompted review
Reply from SodaStream UK
Hi Scott,
Thank you for your wonderful feedback! We're delighted to hear that you've received excellent customer service whenever you've needed support.
We'll be sure to pass your kind words on to Lucrecia N and the rest of the team. Reviews like yours mean a lot to us and motivate us to continue providing the best service possible.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
We love(ed) our SodaStream for…
We love(ed) our SodaStream for sparkling water, but the cylinder exchange thing can be frustrating. We ordered 2 cylinders on the return scheme and missed our return date because I was waiting for both to be empty before returning vs sending one back at a time. I thought I was being environmentally responsible. We were 'fined' £20 by SodaStream. After complaining, I was informed that we'd get our £20 back once both bottles were returned. I subsequently took the empties to Argos (a returns service), bought 2 new cylinders and informed SodaStream so I could get my £20 back. Only to be told that returning via Argos didn't count. I'm kinda stuck in a circle of frustration and disappointment - finding the cylinder exchange more hassle than it's worth. We are now on our last of the 2 x Argos-supplied cylinders. I am considering giving up and returning to buying bottled water; it's easier, more cost-effective and saves me running around packing/posting cylinders at the risk of being fined. I'm still £20 out of pocket and hope SodaStream invest that in good causes.
1 May 2026
Unprompted review
Reply from SodaStream UK
Hi Nick,
Thank you for sharing your experience. We're sorry to hear that the cylinder exchange process has been frustrating and that the £20 charge issue remains unresolved. We completely understand why you waited to return both cylinders and appreciate your efforts to be environmentally responsible.
Your feedback is valuable, and we're sorry this has impacted your enjoyment of SodaStream. Please contact our Customer Care team with your details so we can review your case further and assist where possible.
Kind regards,
Team SodaStream
Highly recommended.
Really responsive to a problem I had. Really appreciate Lucrecia and Paige going above and beyond. Thanks. ☺️
11 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ally,
Thank you for your kind review! 😊
We're so pleased to hear that we were able to help resolve the problem quickly for you. We'll be sure to pass your lovely feedback on to Lucrecia and Paige – they will be delighted to know their efforts made a positive difference to your experience.
Thank you for taking the time to share your feedback and for choosing SodaStream.
Kind regards,
Team SodaStream
SodaStream machines are excellent
Whilst I have had a couple of problems with SodaStream over the years (I have had a SodaStream machine since 2019 and it is brilliant!) their Customer Service is very good and have always rectified the problem efficiently.
I would recommend SodaStream
10 July 2026
Unprompted review
Reply from SodaStream UK
Hi Mrs Saxton,
Thank you for taking the time to share your experience and for being a valued SodaStream customer since 2019!
We're delighted to hear that you've been enjoying your SodaStream machine over the years. While we're sorry to learn that you've experienced a couple of issues along the way, it's wonderful to know that our Customer Service team was able to resolve them efficiently and to your satisfaction.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
Kind regards,
Team SodaStream
Great customer service
The subscription plan is great ensuring we always have the gas bottles we need. I recently reached out to customer services and Linda was exemplary. She solved my issue immediately, and in a supportive way.
12 July 2026
Unprompted review
Reply from SodaStream UK
Hi JConway,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the subscription service and that it helps ensure you always have the gas cylinders you need.
It's especially great to hear that Linda was able to assist you so quickly and provide the support you needed. We'll be sure to share your kind feedback with her recognition like this means a lot to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Great service from customer service
Great service from customer service. However, I would like a choice of a couple of companiese to use for deliveries.
14 July 2026
Unprompted review
Reply from SodaStream UK
Hi Dave,
Thank you for your kind words about our customer service team we're delighted to hear you had a positive experience with us!
We also appreciate your feedback regarding delivery options. We understand that having a choice of courier companies can provide greater flexibility and convenience, and we'll be sure to share your suggestion with the relevant team for consideration.
Thank you for taking the time to leave a review and for supporting SodaStream.
Kind regards,
Team SodaStream
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