My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
Company replied
Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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Quick and full replacement of faulty…
Quick and full replacement of faulty product.
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Richard,
Thank you for taking the time to share your feedback. We're sorry that you experienced an issue with your product, but we're pleased to hear that the replacement process was quick and straightforward.
Providing prompt resolutions when things don't go as expected is very important to us, and we're delighted we were able to get things sorted for you.
Thank you for choosing SodaStream!
Excellent support from Elizabeth…
Excellent support from Elizabeth including video call to try and resolve issue.
Machine faulty so replacement shipped quickly
Elizabeth was very friendly, helpful and patient.
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi Carole,
Thank you for sharing your experience with us. We're sorry to hear that your machine was faulty, but we're delighted that Elizabeth was able to support you every step of the way. Taking the time to troubleshoot via video call and ensuring a replacement was arranged promptly reflects the level of care we strive to provide.
Your kind words about Elizabeth's friendliness, patience, and helpfulness are truly appreciated, and we're so pleased she was able to make a difficult situation a positive one.
Thank you for choosing SodaStream!
Review number 2!
This is my second review for SodaStream, as again I have received outstanding customer service. I spoke to Kathy regarding an issue I was experiencing. She quickly spotted the problem and resolved everything quickly and efficiently. Kathy was very thorough and took the time to fully explain the situation and implement a resolution. She was professional, knowledgeable and diligent and I really appreciate her assistance.
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Jazzacat,
Thank you so much for taking the time to leave another amazing review.
It means a great deal to us that you've once again had such a positive experience with our customer service team. We're delighted to hear that Kathy was able to quickly identify the issue, provide a clear explanation, and resolve everything efficiently.
Your recognition of her professionalism, knowledge, and dedication is truly appreciated.
Thank you for your continued support and for sharing your experience with us.
A wonderful lady was so helpful and…
A wonderful lady was so helpful and friendly. She was such a help and professional. She answered all my questions.
29 July 2026
Unprompted review
Reply from SodaStream UK
Hi Janine,
We're so pleased to hear about your positive experience.
Providing friendly, knowledgeable, and professional support is what we strive for, and it's wonderful to know that all of your questions were answered with care. Thank you for your kind words and for taking the time to recognize the great service you received. It truly means a lot.
Thank you for choosing Sodastream!
The customer service from Kathy was impeccable.
The customer service from Kathy was impeccable. I had been receiving generic replies to my emails which was very frustrating. Kathy resolved my issues within 5 minutes. Thank you Kathy!
29 July 2026
Unprompted review
Reply from SodaStream UK
Hi Jaime,
Thank you so much for taking the time to share your feedback. We're delighted to hear that Kathy was able to quickly resolve your concerns and provide the level of service you deserved.
We understand how frustrating it can be to receive responses that don't fully address your issue, so it's wonderful to know Kathy was able to turn that experience around. We'll be sure to pass on your kind words to her.
Thank you for choosing SodaStream!
Taken my money but...
Taken my money but not shipped the goods. If you can't fulfil a simple order, don't take the money. Simples. The company has gone down hill rapidly.
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Ian,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to have been charged for an order that has not yet been dispatched. We appreciate that, from your perspective, being charged without receiving your goods is disappointing and has left you feeling let down.
This is certainly not the experience we want for our customers. We'd like the opportunity to look into this matter further and understand what has happened. Please reply with any order number associated with your purchase, and we'll be happy to investigate and assist you further.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kathy was fab
Kathy was fab. She patiently took me through organising replacement cylinders after I accidentally sent the full cylinders back instead of the empty ones!
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Caroline,
Thank you for your wonderful review!
We're delighted to hear that Kathy was able to help you sort everything out. Mistakes can happen, and accidentally sending back the full cylinders instead of the empty ones is certainly an easy one to make!
It's fantastic to know that Kathy patiently guided you through the process and helped arrange your replacement cylinders. We'll be sure to pass your kind feedback on to her, she'll be delighted to hear it.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
Megan was super helpful & friendly .
Megan was super helpful & friendly .
Hopefully my order will arrive without any issues .
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Paula,
Thank you for your review!
We're delighted to hear that Megan was so helpful and friendly during your experience with us. We'll be sure to pass your kind words on to her.
We're also pleased that we could assist with your order, and we hope it arrives promptly and without any issues. Should you need any further help, our team will be happy to assist.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
I had an issue with my soda bottles and…
I had an issue with my soda bottles and Lucrecia was very helpful and sent me out replacements. great customer service thank you!
28 July 2026
Unprompted review
Reply from SodaStream UK
Hi Amanda Leddington,
Thank you for your wonderful review!
We're delighted to hear that Lucrecia was able to assist you with your bottle issue and arrange replacement bottles for you. Providing helpful, efficient service is what we strive for, so it's fantastic to know that your experience reflected this.
We'll be sure to pass your kind comments on to Lucrecia – she'll be thrilled to hear that her support made such a positive difference.
Thank you for choosing SodaStream and for taking the time to share your feedback.
Kind regards,
Team SodaStream
Great customer service
I have been using SodaStream products for a couple of decades, spanning two countries. Originally from USA and now living in UK. When connecting with customer service, I have always found each representative to be kind and helpful. My most recent experience was superb. Amelia quickly resolved the multiple issues I had and throughout our correspondence, was professional and knowledgeable. I look forward to continuing to use their products for many years to come!
22 July 2026
Unprompted review
Reply from SodaStream UK
Hi Lakel Falk,
Thank you so much for your wonderful review and for being part of the SodaStream family for so many years!
We're delighted to hear that you've enjoyed using SodaStream products across both the USA and the UK, and that our Customer Care team has consistently provided you with the support you need. It's especially rewarding to know that Amelia was able to quickly resolve the issues you experienced while remaining professional, knowledgeable, and supportive throughout.
We'll be sure to share your kind words with Amelia she will be thrilled to know she made such a positive impact on your experience.
Thank you for your continued loyalty and trust in SodaStream. We look forward to helping you create sparkling drinks for many more years to come!
Kind regards,
Team SodaStream
Problem solved over order error
I was sent 2 cylinders when I ordered only one. A warehouse error apparently. I was concerned how this would affect the returns procedure. I chatted with a very helpful agent called Bella who answered all my questions and gave me sensible advice. Problem solved
27 July 2026
Unprompted review
Reply from SodaStream UK
Hi Netta Brandrick,
Thank you for your review!
We're sorry to hear about the warehouse mix-up, but we're delighted that Bella was able to put your mind at ease and provide clear, practical advice regarding the cylinder returns process.
It's wonderful to hear that she took the time to answer all your questions and help resolve your concerns. We'll be sure to pass your kind feedback on to Bella she'll be thrilled to know she made a positive difference.
Thank you for your understanding and for taking the time to share your experience with us.
Kind regards,
Team SodaStream
Excellent customer support service given
I recently had an issue with the ‘swap’ service as Evri delivered the new ones but would not take the old ones back. I was extremely impressed by Lucrecia in customer support who responded quickly and promptly arranged collection of the empties. Whilst I would have preferred not to have a problem I was very impressed with their customer support.
25 July 2026
Unprompted review
Reply from SodaStream UK
Hi Jacky,
Thank you for taking the time to share your experience!
We're sorry to hear that there was an issue with the swap service and that the empty cylinders weren't collected as expected. However, we're delighted to hear that Lucrecia was able to step in and quickly arrange a collection for you.
Providing prompt and effective support when things don't go quite to plan is something we take great pride in, so it's wonderful to know that Lucrecia's assistance left such a positive impression. We'll be sure to pass on your kind words to her.
Thank you for your patience and understanding, and for recognising the efforts of our customer support team.
Kind regards,
Team SodaStream
Excellent customer service given by…
Excellent customer service given by Tracey. I had a discount code that didn’t work at check out and she swiftly resolved the issue with minimum effort on my end. I wish other companies were as efficient, polite and effective!
24 July 2026
Unprompted review
Reply from SodaStream UK
Hi Becky,
Thank you for your fantastic review!
We're delighted to hear that Tracey was able to quickly resolve the issue with your discount code and make the process as smooth and hassle-free as possible.
Providing efficient, polite, and effective service is exactly what we strive for, so it's wonderful to know that Tracey delivered such a positive experience. We'll be sure to pass along your kind words she'll be thrilled to receive the recognition.
Thank you for choosing SodaStream and for taking the time to share your feedback. It truly means a lot to us!
Kind regards,
Team SodaStream
Parcel was damaged in transit
Parcel was damaged in transit, I was refunded straight away and a new order was created.
25 July 2026
Unprompted review
Reply from SodaStream UK
Hi Hayley Jayne,
Thank you for your review!
We're sorry that your parcel was damaged during transit, but we're pleased to hear that the issue was resolved quickly and smoothly. We always aim to make things right as soon as possible, so we're glad that your refund was processed promptly, and a replacement order was arranged without delay.
Thank you for your understanding and for taking the time to share your experience. We appreciate your support and hope you enjoy your SodaStream products once they arrive safely.
Kind regards,
Team SodaStream
Solved issue no hassel
My order arrived damaged and Kathy from customer service sorted with a replacement straight away, very polite and professional.
25 July 2026
Unprompted review
Reply from SodaStream UK
Hi Gayle Black,
Thank you for your review!
We're sorry to hear that your order arrived damaged, but we're delighted that Kathy was able to resolve the issue quickly by arranging a replacement for you.
We'll be sure to pass on your kind words to Kathy. Providing polite, professional, and efficient service is what we strive for, and it's wonderful to know that your experience reflected that.
Thank you for your understanding and for taking the time to share your feedback.
Kind regards,
Team SodaStream
Avoid SodaStream
Purchased an E-TERRA and paid extra for two extra cylinders.
Soda Stream then take an unauthorised £20 payment from my account as I don't refill the cylinders with them.
(To expensive, much cheaper to do locally )
Customer service is diabolical / non existent / did not take my complaint seriously and I've had to raise a case with my bank.
If you really need one of these I would look into another brand
26 July 2026
Unprompted review
Reply from SodaStream UK
Hi Garry Williams,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the cylinder charge and the level of service you received. We appreciate that unexpected charges can be concerning, especially when you feel your complaint has not been addressed satisfactorily.
The £20 charge relates to the cylinder value, which applies when cylinders supplied under the exchange programme are not returned to SodaStream. However, we recognise that there may be circumstances where customers have questions or concerns about these charges, and we always aim to explain the process clearly and investigate any issues thoroughly.
We're disappointed to learn that you felt your concerns were not taken seriously and that you had to escalate the matter further. This is not the experience we want for our customers, and your feedback will be shared with the relevant team for review.
Thank you for bringing this to our attention.
Kind regards,
Team SodaStream
I looked at many variations of similar…
I looked at many variations of similar products as soda stream, and obviously soda stream came out on top, not only for the quality of their machine but also because it's a well know company and most stores sell there products, I'm really imprest and happy that I chose Soda Stream. Now having and using it it's saving me money on the alternatives, and I've used customer service which solved a small problem of empty gas bottle return. I would highly recommend.
17 July 2026
Unprompted review
Reply from SodaStream UK
Hi Kenneth Waterhouse,
Thank you for your fantastic review!
We're delighted to hear that, after comparing different sparkling water systems, you chose SodaStream and have been so pleased with your decision. It's wonderful to know that you're enjoying the quality of your machine, finding it cost-effective, and benefiting from the convenience of our products being widely available.
We're also pleased that our Customer Service team was able to quickly assist with your empty cylinder return query and provide a positive experience.
Thank you for your recommendation and for taking the time to share your feedback. Reviews like yours mean a great deal to us.
Kind regards,
Team SodaStream
My email query was answered swiftly and…
My email query was answered swiftly and helpfully.
24 July 2026
Unprompted review
Reply from SodaStream UK
Hi Sally Paggetti,
Thank you for your review!
We're delighted to hear that your email query was answered both quickly and helpfully. Providing prompt and effective support is something we strive for, so it's wonderful to know we were able to meet your expectations.
Thank you for taking the time to share your experience and for choosing SodaStream.
Kind regards,
Team SodaStream
The website was a bit confusing to me…
The website was a bit confusing to me (I am inept) but Lungile, in customer service, made everything easy and straightforward, thank you, service second to none.
27 June 2026
Unprompted review
Reply from SodaStream UK
Hi Will Brown,
Thank you for your wonderful review!
We're delighted to hear that Lungile was able to turn what felt like a confusing experience into an easy and straightforward one. Please don't be too hard on yourself we're always here to help, and it's great to know that Lungile provided the guidance and support you needed.
We'll be sure to pass on your kind words to her. Recognition like this means a lot to our team, and we're thrilled that you found the service to be second to none.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Everything was good
Everything was good, delivery was very fast, customers cervice was helpful. Thank you
20 July 2026
Unprompted review
Reply from SodaStream UK
Hi Iwka,
Thank you for your lovely review!
We're delighted to hear that everything went smoothly and that you were happy with both the fast delivery and the support you received from our customer service team.
Providing great products, speedy delivery, and helpful service is what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing SodaStream and for taking the time to share your experience with us.
Kind regards,
Team SodaStream
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