My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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Great customer service Kathy was able…
Great customer service Kathy was able to troubleshoot and assist.
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Selina,
Thank you for your feedback.
We're delighted to hear that Kathy was able to troubleshoot the issue and provide the support you needed. Delivering prompt, helpful, and effective customer service is our goal, so it's wonderful to know that Kathy was able to assist and help get things resolved for you.
We'll be sure to pass your kind comments on to Kathy. Recognition like this means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind Regards,
Team SodaStream 💙
Arrived on date stated
Arrived on date stated. I mixer bottle broken; quickly replaced. Helpful and prompt replies to all my questions.
3 August 2026
Unprompted review
Reply from SodaStream UK
Hi Peter,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your order arrived on the promised date and that any issues you encountered were resolved quickly. We're sorry that one of the mixer bottles arrived damaged, but it's great to know that a replacement was arranged promptly and without hassle.
We're also pleased to hear that you found our team helpful and responsive to your questions. Providing timely support and ensuring our customers have a positive experience is always our goal.
Thank you again for your kind feedback and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Poor Service
Very slow despatch and delivery by today’s standards. My most recent order did not arrive at all. I was offered a full refund (not yet received) but no offer to replace the missing item.
14 August 2026
Unprompted review
Reply from SodaStream UK
Hi N Fry,
Thank you for taking the time to share your feedback.
We're sorry to hear about your recent experience. We understand how disappointing it is to experience delays with dispatch and delivery, especially when expectations for online orders are much higher today. It's even more frustrating when an order does not arrive at all.
While we're pleased that a refund was arranged, we appreciate your comments regarding the lack of an option to replace the missing item. We understand why this left you feeling dissatisfied, particularly after already experiencing a delay.
We sincerely apologise for the inconvenience caused and for falling short of the level of service you expected. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as we continue to improve our processes and customer experience.
Thank you for bringing this to our attention.
Kind regards,
Team SodaStream 💙
Excellent service from SodaStream
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the annual cylinder replacement scheme. Lucrecia arranged shipment of a new machine, which arrived the very next day. She was friendly, courteous and efficient. I could not have asked for better service.
14 August 2026
Unprompted review
Reply from SodaStream UK
Hi Neil,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Lucrecia was able to assist you so effectively when your One Touch machine developed a fault. While we're sorry that the adapter issue meant your machine could no longer be used, it's wonderful to know that the warranty coverage available through your cylinder subscription allowed us to provide a replacement quickly.
We're especially pleased to hear that your new machine arrived the very next day and that Lucrecia's friendly, courteous, and efficient support made the process as smooth and stress-free as possible. Delivering excellent customer care is something we take great pride in, and feedback like yours means a great deal to our team.
We'll be sure to pass your kind words on to Lucrecia, who will be thrilled to know her assistance was so appreciated.
Thank you again for your lovely review and for being a valued SodaStream customer.
Kind regards,
Team SodaStream 💙
Kathy is great…
I had to return full and empty canisters, due to having to replace our old machine...Kathy did a great job in keeping me up to date and sorting out the refunds and new replacement bottles 10/10
7 August 2026
Unprompted review
Reply from SodaStream UK
Hi Bronwen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with returning your full and empty cylinders and help make the transition to your replacement machine as smooth as possible. Keeping customers informed every step of the way and ensuring refunds and replacements are handled efficiently is exactly the level of service we strive to provide.
Your kind words about Kathy's communication and support mean a great deal to us, and we'll be sure to pass on your feedback to her. We're sure she'll be thrilled to hear she made such a positive difference.
Thank you again for your wonderful review and for your 10/10 rating. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Team SodaStream 💙
Excellent service in support of a worthy product
Firstly, this is an excellent service that reduces single-use plastic, which is a justification in itself. Whenever any issues have arisen in the several years of using the service, customer support responses have been fast, accurate and courteous.
16 August 2026
Unprompted review
Reply from SodaStream UK
Hi Peter,
Thank you for your wonderful feedback.
We're delighted to hear that you've had such a positive experience with both our service and our customer support team over the years. Knowing that our CO₂ exchange service helps you reduce single-use plastic while enjoying your SodaStream makes your comments especially meaningful.
We're also pleased to hear that whenever you've needed assistance, our team has been able to provide fast, accurate, and courteous support. Delivering a reliable experience and excellent customer care is something we strive for every day, so it's great to know we've consistently met your expectations.
Thank you for your loyalty and continued support. We truly appreciate you being part of the SodaStream community.
Kind regards,
Team SodaStream 💙
Good Company to deal with…
Sodastream answered my question within 24 hours. This was very refreshing as most sites tell you to expect a response within days. Very helpful good Company to deal with. I’ve dealt with them before and found them to be very fair and helpful.
13 August 2026
Unprompted review
Reply from SodaStream UK
Hi Susan Marks,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your question was answered within 24 hours and that you found our team helpful and responsive. We understand how important timely communication is, so it's wonderful to know that our support stood out and helped make your experience a positive one.
We're especially grateful for your continued trust in SodaStream. Knowing that you've dealt with us before and consistently found us fair, helpful, and easy to work with means a great deal to us. Building long-term relationships with our customers is something we truly value.
Thank you again for your kind words and for your ongoing support. We look forward to assisting you whenever you need us.
Kind regards,
Team SodaStream 💙
Very responsive and helpful to customer…
Very responsive and helpful to customer enquiries. Bit annoying that they keep changing the format of bottles so I can't use my old bottles on the new machine.
10 August 2026
Unprompted review
Reply from SodaStream UK
Hi Clive,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found our team responsive and helpful when dealing with your enquiries. Providing prompt and effective customer support is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We also appreciate your comments regarding bottle compatibility. We understand that changes to products and accessories can sometimes be frustrating, particularly when you have existing bottles that you've been using for some time. Customer feedback like yours is valuable, and we'll be sure to share your thoughts with the relevant teams for consideration.
Thank you again for your honest feedback and for being a valued SodaStream customer. We appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream 💙
Warranty not honoured
My sodastream developed a fault during the warranty period. It makes a hissing sound and you can see co2 being released and it sprays water everywhere. Customer service have confirmed there is a fault but will not send a replacement as it is now outside the warranty period even though I raised the issue in the warranty period.
14 August 2026
Unprompted review
Reply from SodaStream UK
Hi Sam,
Thank you for taking the time to share your experience.
We're sorry to hear about the fault with your SodaStream machine and understand your frustration. We can appreciate how disappointing it must be to experience an issue during the warranty period, report it promptly, and then find yourself without the resolution you were expecting.
We always aim to provide fair and reasonable support to our customers, and we understand your concern regarding the timing of the claim versus the warranty expiry date. Feedback like yours is important because it helps us review our processes and ensure we're delivering the best possible customer experience.
We're sorry that this situation has left you feeling disappointed, particularly after our team confirmed that a fault existed with the machine. We appreciate you bringing this matter to our attention and will ensure your comments are shared with the relevant teams for review.
Kind regards,
Team SodaStream 💙
My issue was sorted very quickly
My issue was sorted very quickly. My whole experience was great from start to finish. It was great that I dealt with only one person. Great value for money.
10 August 2026
Unprompted review
Reply from SodaStream UK
Hi Ian Bloor,
Thank you for taking the time to share your feedback.
We're delighted to hear that your issue was resolved so quickly and that you had a great experience from start to finish. We understand how important it is to receive efficient support, and we're especially pleased to know that having a dedicated point of contact made the process simpler and more convenient for you.
Providing excellent service and great value is always our goal, so it's wonderful to hear that we met your expectations.
Thank you again for your kind words and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Soda stream order
Kathy was very friendly and helpful and understood my issue.
I wanted to order earlier than normal and wasn’t sure how to doit.
She went through each bit and sorted out my problem and also sent me details of how I can do this in the future.
My order is due tomorrow.
Very impressed with her attitude and friendliness.
11 August 2026
Unprompted review
Reply from SodaStream UK
Hi Kevin,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you with your order and make the process so straightforward. It's great to know that she took the time to understand your situation, guide you through each step, and provide information to help you manage future orders with confidence.
We pride ourselves on delivering friendly, knowledgeable support, and we're thrilled that Kathy's positive attitude and willingness to help left such a great impression. We'll be sure to pass your kind words on to her.
Thank you again for your wonderful feedback. We hope your order arrives as expected, and we look forward to supporting you again in the future.
Kind regards,
Team SodaStream 💙
Advice from Sodastream
I needed to make various arrangements following a house move, and the advice given by Tracey at Sodastream was incredibly fast, accurate, and helpful.
13 August 2026
Unprompted review
Reply from SodaStream UK
Hi Klara,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Tracey was able to assist you during your house move and provide advice that was fast, accurate, and helpful. We understand that moving home can involve a lot of arrangements and unexpected challenges, so we're pleased that Tracey could make the process a little easier for you.
Providing efficient and reliable support is something we strive for every day, and it's wonderful to know that Tracey's assistance made such a positive difference. We'll be sure to pass your kind feedback on to her.
Thank you for choosing SodaStream and for your lovely review.
Kind regards,
Team SodaStream 💙
No problem at all replacing a faulty…
No problem at all replacing a faulty bottle
11 August 2026
Unprompted review
Reply from SodaStream UK
Hi Heather,
Thank you for your feedback.
We're delighted to hear that replacing your faulty bottle was a straightforward and hassle-free experience. We always aim to make the warranty and replacement process as smooth as possible, so it's great to know we were able to help quickly and efficiently.
Thank you for choosing SodaStream and for taking the time to share your experience with us.
Kind regards,
Team SodaStream 💙
Really helpful customer service…
Really helpful customer service advisor. Very kind and patient when my brain was on a go slow. Elizabeth really was a joy to speak to. I appreciate the personal touch that she gave. Thank you.
11 August 2026
Unprompted review
Reply from SodaStream UK
Hi Ann Marie Ramsdale,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Elizabeth provided such a positive experience. We understand that sometimes technology or troubleshooting can feel a little overwhelming, and having someone patient, kind, and willing to take the time to help can make all the difference.
It's fantastic to know that Elizabeth's personal approach and thoughtful support made your interaction so enjoyable. We pride ourselves on delivering service with a human touch, and we're thrilled that Elizabeth was able to provide exactly that.
We'll be sure to pass your kind words on to Elizabeth, who will be delighted to hear how much her assistance was appreciated.
Thank you again for your lovely review and for choosing SodaStream.
Kind regards,
Team SodaStream 💙
Had an issue with my sodastream machine…
Had an issue with my sodastream machine that was still within warranty, so contacted support via the web form. Within a few hours had a communication back asking if they could call me when with the machine, unfortunately it was near the end of the day on a Friday, but received a call on Monday. The support representative Kathy ran through some checks with me over a camera link to my phone so she could see the problem for herself. Very effective method of support, the it was quickly determined that the machine required replacing, which she arranged promptly. 2 days later the replacement arrived, and I have packed the old one up to send back to them.
Very please with the outcome and how they dealt with it, in the 40 odd years we have had ss machines I have always found the support to be very good.
7 August 2026
Unprompted review
Reply from SodaStream UK
Hi Moley Mole,
Thank you for taking the time to share your experience and for your continued loyalty to SodaStream over the years.
We're delighted to hear that our support team was able to assist you quickly and efficiently with your warranty claim. It's great to know that Kathy's proactive approach, including the video call to assess the issue first-hand, helped identify the problem and reach a resolution without delay.
We're also pleased that the replacement process was arranged promptly and that your new machine arrived within just a couple of days. Providing a smooth and convenient support experience is something we strive for, and it's wonderful to hear that this was reflected in your interaction with Kathy and our team.
Your feedback means a great deal to us, especially coming from a long-time SodaStream customer. We will be sure to pass your kind comments on to Kathy, who will be thrilled to know her support made such a positive difference.
Thank you again for your continued support and for sharing your experience. We hope you enjoy many more years of sparkling with SodaStream!
Kind regards,
Team SodaStream 💙
Annoyingly charge £4.99 for delivery…
Annoyingly charge £4.99 for delivery but still waiting over a week with no update on my delivery. All it says is its on its way for the last 5 days
5 August 2026
Unprompted review
Reply from SodaStream UK
Hi Jon Black
Thank you for taking the time to share your feedback.
We're sorry to hear about the delay with your order and understand how frustrating it is to pay for delivery and then be left waiting with no meaningful updates. We appreciate that seeing the tracking status remain unchanged for several days can be disappointing and concerning.
We always aim to deliver orders as quickly as possible, and we're sorry that this has not been your experience. Delays can occasionally occur within the courier network, but we completely understand your expectation of receiving timely updates and clearer information regarding the progress of your delivery.
Thank you for bringing this to our attention. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams for review as we continue working to improve our customer experience.
We appreciate your patience and hope your order arrives very soon.
Kind regards,
Team SodaStream 💙
Just had my soda stream start up kit…
Just had my soda stream start up kit delivered today and it is absolutely amazing I can't stop using it thanks so much 🙏🏼😁
12 August 2026
Unprompted review
Reply from SodaStream UK
Hi Heather Grain,
Thank you for your fantastic feedback!
We're thrilled to hear that you're loving your new SodaStream starter kit and that it's already becoming a big part of your day. There's nothing better than hearing from customers who are excited to start their sparkling water journey!
We hope you continue to enjoy creating your favourite fizzy drinks at home and get plenty of use from your new machine.
Thank you for choosing SodaStream and for sharing your enthusiasm with us. Happy sparkling! 😊
Kind regards,
Team SodaStream 💙
5 star SodaStream support
After contacting SodaStream about a few recent issues with an order and return, Carol, the customer care advisor went above and beyond to help resolve my problems in full. Please pass on my thanks to Carol for her support and professionalism throughout the call. 5 star service!! 👏👏
10 August 2026
Unprompted review
Reply from SodaStream UK
Hi Glen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Carol was able to help resolve the issues you experienced with your order and return. Providing professional, thorough, and caring support is what we strive for, and it's wonderful to know that Carol went above and beyond to ensure everything was fully resolved for you.
Your kind words and recognition mean a great deal to us. We will be sure to pass your compliments and thanks on to Carol, who I'm sure will be thrilled to know that her support made such a positive difference.
Thank you again for your fantastic feedback and for awarding us 5 stars. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Team SodaStream 💙
Room for Improvement
After a series of long phone conversation with customer service, my replacement carbonator arrived and I was able to enjoy sparkling water once again. I am not sure why Sodastream does not do "drink mix" with the much healthier "Monk Fruit Sugar extract". I am sensitive to "Sugar Alcohols" & mostly all fake sugar such as Aspartame, Stevia, Splenda, etc and don't like living next to the "white porcelain throne". Here is praying that a change and a way forward is going to materialise soon.
10 August 2026
Unprompted review
Reply from SodaStream UK
Hi Wee Khiong Chiew,
Thank you for taking the time to share your feedback.
We're delighted to hear that your replacement carbonator arrived and that you're once again enjoying fresh sparkling water. We understand how important your SodaStream is to your daily routine, and we're pleased that our Customer Care team was able to help resolve the issue and get you back up and running.
We also appreciate you sharing your thoughts on our drink mix range. Customer feedback and product suggestions are incredibly valuable to us, and we'll be sure to pass your comments regarding alternative sweetener options, such as monk fruit extract, on to the relevant teams for consideration. We understand that different customers have different dietary preferences and sensitivities, and we're always interested in hearing how we can improve our offerings.
Thank you again for your patience, your loyalty, and for taking the time to leave a review. We truly appreciate your support and hope you continue to enjoy your SodaStream for many years to come.
Kind regards,
Team SodaStream 💙
Terrible customer service - no package after a week.
Terrible customer service. Ordered gas a week ago and paid for the exchange/faster delivery. For 6 days, the tracking has said they're still awaiting my parcel (DPD). Contacted Sodastream via Facebook as they 'claim to reply within 24 hours). No response. Am now almost at 48 hours with no response.
I finally rang, to be told it was out for delivery yesterday. It was not. I don't mind if companies have issues, and are honest/apologetic, but I don't like to be lied to.
5 August 2026
Unprompted review
Reply from SodaStream UK
Hi Kerri,
Thank you for taking the time to share your experience. We're very sorry to hear about the delays and the frustration this situation has caused.
We completely understand your disappointment, especially after paying for an exchange order with faster delivery and then seeing no movement on the tracking information for several days. We also appreciate how frustrating it must have been to wait longer than expected for a response after reaching out for assistance.
While delays can occasionally occur, we agree that clear and accurate communication is essential. We're sorry that the information you received did not match your experience, and we understand why this left you feeling let down.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams for review. We always strive to provide timely support and transparent updates, and we're sorry we fell short of your expectations on this occasion.
Thank you for bringing this to our attention, and we hope we'll have the opportunity to restore your confidence in SodaStream in the future.
Kind regards,
Team SodaStream 💙
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