SoClean Reviews 17,085

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

My experience with SoClean has been fully satisfying. Their products are super easy to set up, use, and order/replace parts as they wear out. I strongly recommend to any one who has been medically a... See more

Rated 5 out of 5 stars

SoClean has truly reduced the morning ritual and stress of cleaning/sanitizing my CPAP equipment. I am thrilled with my new device and the manner in which it sanitizes, as well as the convenience it... See more

Rated 5 out of 5 stars

Having had sleep apnea for over 10 years, the use of my CPAP machine is a must, to have a better quality of life. Manually cleaning the CPAP was cumbesome, and time consuming, along with allowing eno... See more

Rated 1 out of 5 stars

Hinge broke, no replacement parts. Piece of trash. buy another one, $700.00. Plus none available to buy. You get to be added to a reservation list. What kind of outfit you running here?

Company details

  1. Home Services

Information provided by various external sources

The fast and easy way to clean your sleep equipment. Use of the Soclean requires no disassembly and no water to clean your equipment.


Contact info

3.6

Average

TrustScore 3.5 out of 5

17K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The joys of using SoClean

I have been using SoClean for over a year now and I wish I had gotten one sooner. So refreshing to just put your mask and tubing in the machine and it does the work for you. No more washing after every use!
Thank you SoClean, you have a client for life.

26 April 2021
Rated 4 out of 5 stars

Modifications for certain CPAP machines

Great product and easy to put together. Suggest on your site put in product description that modifications for certain CPAP machines will come with the order and how the others can be ordered. I had to go on chat to find out. I almost didn't order because of that. Was a pain. thanx

25 April 2021
Rated 5 out of 5 stars

Was very impressed with customer…

Was very impressed with customer service. When I placed my order online, I did not receive a discount that had been sent to me. I contacted customer service and on the first work day of the week I was contacted that I had received a refund for the amount. Very efficient.

25 April 2021
Rated 5 out of 5 stars

A++ customer service

A++ customer service. Called for assistance and received the best customer service and a return call with additional information. Really appreciated the help and excellent service.

24 April 2021
Rated 5 out of 5 stars

Love SoClean…

I love my SoClean and the service I get when I order supplies for it. Using the SoClean is so much easier that the old fashioned way of cleaning my CPAP equipment.

24 April 2021
Rated 2 out of 5 stars

Poor customer service

Although checkout was easy enough and they shipped quickly, my package has not come. After a week I called them and was told the package would probably shake loose soon and to call back ten days later if it did not. Two and a half weeks is far too long, plus another week if they do reship. It's a good thing I'm not desperate to get my filters. For what they cost, this is not very good service.

24 April 2021
SoClean logo

Reply from SoClean

Good Day Sir or Madam,

Thank you for taking the time to reach out and provide feedback. We're sorry to hear this. I have arranged for a replacement order to be sent out to you. You can expect to receive it in the next 5-7 business days.

If you have any other questions or concerns, please contact our customer care team at (866) 501-3705. They are available Monday through Friday, from 8:30 am to 6:30 pm EST (excluding holidays), and would be more than happy to assist you.

Kind regards,

Devin L.
SoClean Customer Care

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