Social Champ Reviews 92

We've had a great experience using Social Champ. We're a small company with an even smaller marketing department, and we're able to appear much larger with the tools they provide. Glad we made the switch!

We're very satisfied with the service from Social Champ. Our contact person always responds quickly and is extremely helpful, you really feel well taken care of.

After a short onboarding, the tool is easy to use and significantly simplifies our daily workload. Highly recommended!

SocialChamp has been a fantastic tool for our organization. It makes scheduling social media in advance simple and efficient, which helps us stay organized and consistent. Most importantly, it removes a lot of the stress during events with social media, allowing us to focus on other areas and aspects.

As a Grassroots organisation with a limited budget and volunteers helping manage our Social media, Social Champ has proved to be the ideal solution, allowing them to contribute ideas and posts while we maintain control and final post approval.

Amazing experience with Social champ. I save tons of hours through the automations.

Very disappointed with Social Champ
I’ve scheduled posts three days ago and none of them have been published. Their support only keeps telling me that the issue has been “escalated to the technical team,” while I just have to wait. This is a total waste of time and extremely frustrating. If you rely on timely post scheduling, beware — their platform cannot be trusted.

Wonderful! Thank you Moniba for a great client service

I had a question that was quickly resolved by a team member. Additional information was also shared with me to help bulk scheduling. This has been a positive experience from the beginning.

I have upgraded my rating based on the follow up actions made by Social Champ to rectify the issue. They refunded the amount taken, just leaving me out of pocket for the bank charges generated and slight difference due to the exchange rate fluctuation. They have supposedly identified the error so hopefully no one else has this happen and take up unnecessary time which everyone is short of these days.
*****
I signed up as it stated that you have 7 days free trial and that you would not be charged. This is false, I was charged immediately. It did not meet my need and is expensive for what it is.

Excellent platform and quick and helpful support team, recommended!

We just restarted with Social Media as we had to build up a new team. But I got great support to find the right plan for our small team. Social Champ has developed a lot since I last worked with it and I`m really looking forward to get to know all the new features.

Great Support, Only company i will use

Online chat solved my issue easily. Very happy with the simplicity and effectiveness of the support.

It's an honor to write about my honest experiences about SocialChamp on Trustpilot today. As a social media manager for multiple U.S. based brands, SocialChamp has significantly reduced the workload on my team and has allowed us to be far more productive - especially with regards to their scheduling features, which allow the team to craft and plan media calendars much more efficiently than before. In addition, how they enable us to schedule, craft, and manage video content like reels and stories on Meta products has been an absolute game changer for us.

However, SocialChamp isn't just the only media/digital management platform out there with all of the technical bells and whistles. The main reason why I've felt compelled to write a review (I rarely do for SAAS products) is because of the outstanding and unexpected personalized customer service.

Their service manager, Moniba, is and was a breath of fresh air. When we encountered a critical technical issue that was holding up our workflow for a major client, I sent in a message on live chat, with very low expectations as far as a fruitful, non-AI, non-botted resolution.

Within minutes, Moniba responded, listened to my concerns, and also personally took the issue to SocialChamp's in house engineering team for analysis. Within 24 hours, the major issue was resolved - but besides that, Moniba kept in touch in the chat with me throughout the process and reassured us that help was on the way.

These days, in an age of automation, low-cost bot driven customer service and client care, it's refreshing to have a company like SocialChamp that is really "on top of it" and has an attentive, dedicated, HUMAN backoffice team ready to help - any hour of the day, any day of the week - to address issues which can cost myself (and my clients) revenue.

So, thumbs up for SocialChamp and I wholeheartedly recommend then to any media/social team or agency that needs a reliable tool, and indeed, partner backing them up every step of the way.

Social champ is very buggy and it seems like the developers do not care to fix. Right now we have an issue with TikTok messages that does not go through and we already waiting 10 days to fix the bug.

I find the team at Social Champ very helpful. Whenever I experience an issue or need assistance, they respond promptly and resolve the matter efficiently.

Been using them for a few months now to schedule video posts on different social platforms. Plenty of options, VERY responsive help over chat. We highly recommend them.

Great support, and a fantastic product. So user friendly.

I've been using Social Champ for 4 years now. Always amazing. I had a Meta issue today and reached out to support via chat and they not only solved it super quickly, but followed up to check I was all good afterwards. In a world where service, especially chat/support, is quite average - this was a breath of fresh air. Huge thanks to Hashir and the support team. A+++++

I looked in to a few platforms and this one is absolutely of the best one to start with. I manage and plan two Instagram accounts with it and it works effortless. Plus, their support is truly great.