Social Care TV Reviews 

1,080
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and supportive staff, who are described as patient and efficient in addressing concerns and providing assistance. The training courses are highly valued for being informative, easy to follow, and practical, with many appreciating the clear video explanations and the ability to learn at their own pace. People also highlight the excellent customer service, noting quick responses and a smooth, stress-free experience. However, some customers also noted difficulties with the website, specifically struggling to log in, find courses after purchase, or navigate the interface, which they found confusing. A few other people also felt that some courses were repetitive, slow, or had unengaging videos, and some experienced issues with certificate downloads or unresponsive customer service.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the platform easy to use, navigate, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Website

Customers had ambiguous experiences with the website, with some finding it very difficult to register, log... See more

Product

Consumers find the product to be positive, with many praising the good courses and well-constructed modules... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... See more

Company replied

Rated 5 out of 5 stars

Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more

Rated 5 out of 5 stars

I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have... See more

Company replied

Rated 5 out of 5 stars

All training needs covered in one place. Straightforward easily accessed courses with support for trainees. Full support for employers with records and reports easily available. All at a reasonable pr... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Education Center
  4. Aged Care
  5. Training School

About Social Care TV

Written by the company

Social Care TV

Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.

We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.

Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.

Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.

At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.

Innovative, flexible and affordable e-learning, available for you, anywhere, any time.

For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv

Gold Standard Customer Service Guaranteed

Our Experienced Team Are Here For You

Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,080)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was great.

27 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Sumandeep,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Great professional service and very…

Great professional service and very informtive.

26 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Woody,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found our training to be professional and informative.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars
Social Care TV logo

Reply from Social Care TV

Dear Tracey,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you were happy with the support you received. We will make sure your feedback reaches our wonderful team!

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Great

Very interesting

25 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Vicky,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found your training interesting.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Best learning experience by far. I have been using Social Care TV for…

I have been using Social Care TV for several years through my employer and found each module extremely informative, with the video element easy to follow and practical. Being on long term sick I have decided that my learning updates require keeping up with, so I have recently contacted Social Care TV to request how to do so. With a very quick response, almost immediate, I was advised of what my options were so that I was able to make decisions on how to follow that up. I have now purchased credits to enable me to carry on my learning process which I am very much looking forward too.

23 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Christine,

Thank you so much for taking the time to leave us such an in depth review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you have always found your training to be informative and easy to follow. We are so pleased to hear that you are now continuing with your learning journey and we wish you every success.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 4 out of 5 stars

Good course that comprehensively covers…

Good course that comprehensively covers the material in well-constructed modules. Will be doing more

13 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Angela,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you enjoyed your course.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

"It is an excellent e-learning platform…

"It is an excellent e-learning platform that provides valuable information and knowledge, making it very helpful for healthcare professionals."

19 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Sindhu,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you feel our platform provides you with valuable information and knowledge.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Easy to use site and easy to follow…

Easy to use site and easy to follow instructions

10 June 2026
Social Care TV logo

Reply from Social Care TV

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you find the site easy to use and the instructions easy to follow.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Easy to use and courses are informative…

Easy to use and courses are informative and user friendly

5 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Joyce,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you find the courses to be informative and user friendly.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Comprehensive service.

Comprehensive service.

7 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Frank,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

It was very educative

It was very educative, clear to understand and Boosted my career as a support worker.

4 June 2026
Social Care TV logo

Reply from Social Care TV

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased to hear that our training has helped to boost your career as a support worker.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Providing very service

Providing very service. Even when one encounters a problems when registering or buying credits, there's always somebody to answer the calls during office hours. Very good courses.

28 May 2026
Social Care TV logo

Reply from Social Care TV

Dear Glenrose,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you have always received the support you need and that you find the courses to be very good.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

Very helpful

27 May 2026
Social Care TV logo

Reply from Social Care TV

Dear Swetha,

Thank you for leaving us a review which we greatly appreciate!

We are so pleased to hear that you found our training to be very helpful.

We can see that you left us one star - please do let us know if there are any issues we can help you with?

Many thanks,

Team SCTV

Rated 5 out of 5 stars

I received excellent guidance on how…

I received excellent guidance on how to log in and start the courses.

3 June 2026
Social Care TV logo

Reply from Social Care TV

Dear Cynthia,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 5 out of 5 stars

I purchased the same class five times…

I purchased the same class five times and would like to choose another classes. Didn’t know how to work it very well made mistakes on ordering classes. Please help out.

3 June 2026
Social Care TV logo

Reply from Social Care TV

Hi Delia,

Many thanks for your review and query which we greatly appreciate.

If you're using a Manager account in Social Care TV and want to cancel a course that hasn't been started:
- Go to Trainee Management
- Click on the trainee's name
- Tick the box next to the course you want to cancel
- Click Cancel Courses at the top of the page

If the course has not been started, the course credit is automatically returned to your account so you can use it for another enrolment. If the course has already been started, it cannot be cancelled.

On a mobile device, open the trainee's course list, tap the arrow beside the course, then select Cancel.

If you need further help with this, our knowledgeable team can talk you through step by step over the telephone. Simply call the team during business hours on 01953 853070 and they will be delighted to help. You can also contact them via LiveChat on the website and at: info@socialcare.tv

We trust that this is helpful for now and please don't hesitate to reach out again any time you need help.

Many thanks,

Team SCTV

Rated 5 out of 5 stars

Good informative and interesting

Good informative and interesting

20 May 2026
Social Care TV logo

Reply from Social Care TV

Dear Sophie,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

Rated 4 out of 5 stars

Information

I enjoyed the easy access and pace of the information delivery and the course content.

17 May 2026
Social Care TV logo

Reply from Social Care TV

Dear Adu,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you enjoyed the easy access and pace of the information delivery and course content.

We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to thrive within this field!

Thank you again and have a great day.

Team SCTV

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