I am extremely satisfied with my shopping experience. The service was fast and efficient, the selection of products is excellent, and the product descriptions are detailed and accurate, making it easy... See more
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I've bought from this company winter mountain shoes. The producer doesn't give enough information about the product, but Snowleader does. They have very precise and useful instruction how to measure t... See more
Beware. Placed an order, paid successfully, didn’t received any confirmation, no items shipped, no response from customer support. Update. Received my order (ski boots) on February 17. Tracking say... See more
Company replied
Hello, I would like to thank you for your promptness and professionalism. The ski boots arrived in an extremely short time, considering that I am from Romania, and they are of exceptional qualit... See more
Company details
About SNOWLEADER
Written by the company
Snowleader, votre e-shop outdoor.
Snowleader vous propose la vente en ligne d’équipements et de vêtements techniques pour la montagne.
Découvrez toute notre offre ski, ski de randonnée, snowboard, trail-running, randonnée pédestre, camping et notre gamme lifestyle.
3 univers sont proposés sur le site :
SNOW
OUTDOOR
CITY
- Plus de 40 000 références et 500 marques
- Un service client premium à votre écoute avec des experts produits
- Un cadeau offert dès 299 euros d’achats
- Livraison express et retours possibles sous 60 jours
Nous sommes des passionnés d’outdoor et nous donnons le meilleur pour vous conseiller et pour vous proposer des produits techniques au bon prix.
Snowleader votre magasin de sport Snow, Urban et Outdoor
Written by the company
Contact info
4, Allée du Parmelan, 74370, Epagny Metz-Tessy, France
- 0 820 420 374
- www.snowleader.com
4.3
Excellent
26K reviews
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Do not recommend if you are in the UK.
Do not recommend if you are in the UK.
Ordered item nearly £200 on 2/1/26 arrived at Evri 8/1/26 tracker showing awaiting delivery. No delivery by 16/1/26. Phoned Snowleader to chase the order, customer service seemed uninterested. Checked tracker, item on the way back to Snowleader and not to me. Phoned Snowleader again 19/1/26 again customer service seemed uninterested. Said I would receive a refund once they received the missing package back. I'm not holding my breath.
Stay clear if you are in the UK
20 January 2026
Unprompted review
Reply from SNOWLEADER
Hello,
We apologise for the inconvenience.
Unfortunately, we cannot find any request or order with the name and surname indicated in your review.
Without this information, we are unable to respond to you and provide a solution.
Kind regards,
The Snowleader Team
Great buying experience
Great buying experience. Fast delivery, good products, will definitely keep buying here.
11 January 2026
Review request sent via email to rate…
Review request sent via email to rate the experience with Snowleader after jacket never even arrived, which seems like an odd thing to request. Atrocious experience, do not order from this site. Delivery does not occur and there is no customer service, will ignore emails, AI chatbot.
2 January 2026
Reply from SNOWLEADER
Hello,
We apologise for the inconvenience caused.
Our customer service department is handling your case.
Due to an increase in the number of requests, we are currently experiencing a slight delay in our response times.
You will be contacted again as part of the ongoing correspondence. We invite you to follow the procedure received by email in order to process your case in the best possible conditions.
We thank you for your patience and apologise for the inconvenience caused.
Kind regards,
The Snowleader team
Perfect
Perfect ! I received my order in two days it was a christmas gift and I am very happy about it!
20 December 2025
Made an order on januari 11 and it…
Made an order on januari 11 and it would be delivered at 16th of januari. Now its the 18th and the order is still in process. Still no answer after 48hours.
18 January 2026
Unprompted review
Reply from SNOWLEADER
Hello,
We apologise for the delay in shipping and delivering your order. This busy period may have caused, on an exceptional basis, longer processing and delivery times.
Your order placed on 11/01 left our warehouse on 20/01 and the carrier has confirmed delivery on 21/01, upon presentation of the PIN code or QR code sent by the carrier.
We thank you for your understanding and apologise for any inconvenience caused.
Kind regards,
The Snowleader team
dpd messed up my address real bad and…
dpd messed up my address real bad and the bindings arent even the same model, one binding is one model and the other is another model
6 January 2026
Reply from SNOWLEADER
Hello,
We apologize for the inconvenience encountered during the delivery and receipt of your order.
However, we have not received any requests via our contact form regarding your order.
Please contact us directly by email using the form available on our website. This will allow us to analyze your request and offer you an appropriate solution as soon as possible.
Best regards,
The Snowleader team
Shocking Service & Delivery
Shocking Service & Delivery
Pay for 48 hour delivery, it takes 3 days to be dispatched and then it's lost.
16 January 2026
Unprompted review
Reply from SNOWLEADER
Hello,
We apologise for the inconvenience.
Unfortunately, we cannot find any request or order with the name and surname indicated in your review.
Without this information, we are unable to respond to you and provide a solution.
Kind regards,
The Snowleader Team
Very good value and service
Very good prices, excellent delivery and communications, and easy returns!
5 January 2026
Everything was super !
2 January 2026
Paid 20 euros for fast delivery through…
Paid 20 euros for fast delivery through DHL
Got partially reimbursed from Snowleader.
DHL still unable to deliver after sending one mail every 2 days asking how to deliver, while my address and phone are on the order...
9 January 2026
Unprompted review
Reply from SNOWLEADER
Hello,
We apologise for the delay in delivering your order.
We can confirm that your order was dispatched on 6 January. During busy periods, delivery times for carriers may be longer than usual. Your parcel is currently in transit. Following this delay, we have contacted the carrier to obtain further information. You will be contacted directly by email.
As a gesture of goodwill, we have refunded part of the shipping costs to your payment method.
We thank you for your understanding and remain at your disposal for any further requests.
Kind regards,
The Snowleader team
Excellent services with fast delivery
Excellent services with fast delivery. Thank you!
31 December 2025
Scam- items not as advertised
SCAM company - do not give them money. The items they send do not match the descriptions on their website and when you then return them (having sent them plenty of photographs showing the inaccurate descriptions and returning them in the exact condition they arrived with all tags on etc) they keep part of your money and only partially refund for no discernible reason whatsoever. It’s clearly a scam to make money by scamming a bit off each customer. I’ve raised several contact forms on their website, sent several emails etc every single one gets ignored despite their claim to respond within 48 hours- what a joke, I’ve still had no response to contact forms and emails submitted over a month ago. Just shop elsewhere, save yourself the hassle of dealing with these jokers
31 December 2025
Unprompted review
Reply from SNOWLEADER
Hello,
We apologise for the inconvenience caused when you received your order.
As explained in our response to your first review, as we are closed on Sundays, your request was processed within our 48-hour response time. Furthermore, multiple follow-ups via several different requests do not speed up processing during busy periods.
After verifying the incorrect product received, we took care of your return.
We confirm that the return costs were refunded to your payment method by the relevant department on 09/01.
Thank you for your patience and understanding.
Kind regards,
The Snowleader team
they have send 1 piece instead of 3…
they have send 1 piece instead of 3 different articles. My guess is that they have presented offer which despite their claim was not on their stock. anyways upon receiving 1of3 articles, I reached out to customer service, and beyond wasting 20min of my life explaining the situation and expecting single acknowledgement like "we are sorry for inconvenience, missing articles will be send in xyz, and to compensate your salty tears you will get 2 snickers in next despatch" I have no idea what is the status and whether I can expect any feedback by next Winter.
7 January 2026
Unprompted review
Reply from SNOWLEADER
Hello,
We sincerely apologise for the delay in shipping and delivery of your order.
Your parcel tracking shows that the first parcel was delivered on 06/01.
The second parcel is currently being delivered and is expected to arrive on 12/01, according to the information provided by the carrier.
As a gesture of goodwill, we have refunded part of the delivery costs to the payment method used when you placed your order.
We would also like to inform you that our customer service team is doing everything possible to respond accurately to all your requests. You were informed by email that your order would be shipped in two parcels.
The above comments are not based on exchanges with our advisers.
We fully understand your frustration and wish to assure you that our teams are doing everything possible to provide you with clear and appropriate answers.
We thank you for your understanding and remain available for any further enquiries.
Kind regards,
The Snowleader team
Avoid Snowleader- awful
Absolutely disgusting service from snowleader, seems to be a common occurrence for people ordering from the UK.
Ordered a pair of skis in late November hoping they will arrive in time for my ski holiday in January. After being informed that my skis would be delivered on 4th December by Evri I then promptly received another update saying that can’t be delivered, after chasing I found out he package has been damaged and they are sending it back to a snowleader UK warehouse. It has since been 4 weeks without another proper update, I have chase this down via live chat and email multiple times and have only received pathetic updates such as I will pass this message on etc.
I have been left >£500 out of pocket so far and will now look to start legal proceedings/contact my bank to get my money back
6 January 2026
Unprompted review
Reply from SNOWLEADER
Hello,
We apologise for the inconvenience caused, which is beyond our control.
Our customer service department has taken note of your case and, in accordance with the ongoing discussions with the carrier, the investigation to locate your parcel is still being processed.
The investigation may take up to 30 days. As your request has been pending since 21/12, it is following the normal process.
We are doing everything we can to get a response as soon as possible.
Thank you for your patience and understanding.
Kind regards,
The Snowleader team
Article conforme à la description et de…
Article conforme à la description et de très belle qualité. Envoi rapide je conseille
21 December 2025
Absolutely horrific
Absolutely horrific. Company has zero sales service and makes promises that they can not deliver. Use another company!!!
28 December 2025
Reply from SNOWLEADER
Hello,
We apologise for this inconvenience, which is beyond our control. Unfortunately, it is not possible to cancel an order that is already in transit as requested.
Your parcel has been returned to the sender by the carrier.
In accordance with our procedure, the refund will only be made after we have received the parcel. The relevant department will contact you about the exchanges in progress as soon as we have received your order.
Thank you for your understanding.
Kind regards,
The Snowleader team
Very good quick delivery
17 December 2025
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