I am writhing this review because of the incredible after sale service they provided. My wife bought an expensive down sleeping bag. She opened this bag during our holiday. The bag had a really bad... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Salomon hiking shoes. Good choice of different shoes, sizes and colors. Correct price. Shipped within two days. Also appreciated that the original Salomon box was put in a another indistinct... See more
The track and trace information from DPD was not completely reliable. My package was still supposed to be in France, but it had already been delivered to me. Other than that, I am very satisfied. The... See more
They were pretty fast to get the payment and too slow to see that I cancelled the order on time They still delivered, ignored my cancellation, and I am still waiting , almost 3 weeks to get my mone... See more
Company replied
Company details
About SNOWLEADER
Written by the company
Snowleader, votre e-shop outdoor.
Snowleader vous propose la vente en ligne d’équipements et de vêtements techniques pour la montagne.
Découvrez toute notre offre ski, ski de randonnée, snowboard, trail-running, randonnée pédestre, camping et notre gamme lifestyle.
3 univers sont proposés sur le site :
SNOW
OUTDOOR
CITY
- Plus de 40 000 références et 500 marques
- Un service client premium à votre écoute avec des experts produits
- Un cadeau offert dès 299 euros d’achats
- Livraison express et retours possibles sous 60 jours
Nous sommes des passionnés d’outdoor et nous donnons le meilleur pour vous conseiller et pour vous proposer des produits techniques au bon prix.
Contact info
4, Allée du Parmelan, 74370, Epagny Metz-Tessy, France
- 078150674
- www.snowleader.be
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Take a little more care with the packaging.
The clothes I ordered were not individually packed and just put in a too large cardboard box, which ripped open during transit.
24 July 2020
Unprompted review
Reply from SNOWLEADER
Hi Frederik,
We are sorry that the package you received was ripped during the transit. We try to take care of the packages we send. We have credited 5€ loyalty on your Snowleader account as a commercial gesture.
Remaining available, we wish you a good day.
Best regards,
The snowleader team
Prompt and correct delivery for correct…
Prompt and correct delivery for correct price. What you order is what you get...
28 June 2020
Unprompted review
Everything you expect
Nothing to complain. Good prices, fast delivery, good customer care!
28 May 2020
Unprompted review
Speedy delivery 8
9 May 2020
Unprompted review
Nice choices
Nice choices, website quite smartly implemented. Quick delivery and mounting looks ok (need to be tested next year :()
9 April 2020
Unprompted review
Well deserved 5 stars
Fast delivery, correctness in communication, the products very well embellished and of course their quality : the top ( i have been buying Icebreaker shirt and pants) and the price: best discount then whatever other site i could search and find the products.
Definitely recommend the snowleader site and for sure i will keep buying there.
Thank you to their team for the great service
7 March 2020
Unprompted review
Quick delivery
16 February 2020
Unprompted review
Everything as expected
Good prices, good customer service, fast shipping
13 February 2020
Unprompted review
Super rapide article conforme à la…
Super rapide article conforme à la commande encore merci
9 February 2020
Unprompted review
Like the first order I did I'm very…
Like the first order I did I'm very pleased with snowleader.
Nice website, good communication, fast shipping.
7 February 2020
Unprompted review
Très content
5 February 2020
Unprompted review
Competitive prices and excellent…
Competitive prices and excellent service.
I would recommend!
30 January 2020
Unprompted review
Good price for a fine product
Good price for a fine product. Will shop there again !
29 January 2020
Unprompted review
Stay away from this webshop
Order was not prepared. Requested to cancel more then a week ago and still nobody did nothing. It’s a fraud, not a online shop!
18 January 2020
Unprompted review
Reply from SNOWLEADER
Hello,
We have received a lot of requests due to the sales period and have accumulated delays which we are trying to resolve as quickly as possible. We sincerely apologize for the inconvenience caused and invite you to contact us by phone during urgent situations.
We have canceled your order today and have refunded your bank account.
Regards,
The Snwoleader team
Great skigear website
I wanted this ski suit but in the sports shop not the right size nor color...on Snowleader great choice, speedy delivery, honest advertising and a sharp price!
14 January 2020
Unprompted review
1 month waiting foir skis
1 month waiting foir skis, terrible customer service
Only giving them a 1 star because 0 stars isn't available. Terrible company. terrible customer service. if im honest think they are trying to rip me off. I order skis at the start of December. First they took ages to dispatch the product, didn't even email to say there would be a delay. Now i still haven't received my order a month later and they refuse to refund even though I am going skiing and will have to pay for rental skis due to there late delivery. They also wont accept a refund if the skis do arrive while we are skiing meaning we run the risk of paying for the skis and rental.
terrible company will just throw company policy at you,will do the minimum to help you and try to accept no responsibility for their orders. very upset with them would not recommend using them.
3 January 2020
Unprompted review
Reply from SNOWLEADER
Hi Abbes,
We are doing our best to find your parcel back. We have open an investigation to located your order 3 weeks ago and we have raised the post services many times to speed up the process.
Unfortunately your skis has been drilled and custom and we need to wait for the transporteur to declare them lost. We will not miss to come back to you in the beginning of the week to find a solution or refund your skis before your holidays.
This is an exceptional situation beyond our control and we deeply apologize for the inconvenience.
Remaining at your disposal, we wish you a good day.
Best regards,
The Snowleader team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.