Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
Company replied
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
Company replied
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
Company replied
Company details
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Customer Service rep was very…
The Customer Service rep was very informative, helpful and knowledgeable.
Unfortunately, Sunjoe or Snowjoe as a company is very irresponsible to their customers in not providing replacement parts needed by consumers for their products. Your management is terrible.
24 April 2026
Reply from Shop Joe
Hello Rick,
Thank you for taking the time to share your feedback. We’re glad to hear that our customer service representative was informative, helpful, and knowledgeable during your interaction.
However, we sincerely apologize for your frustration regarding the availability of replacement parts. This is not the level of service or support we aim to provide. We understand how important it is for customers to be able to maintain and repair their products, and we regret any inconvenience caused by the difficulty in obtaining the parts you needed.
Please be assured that your comments regarding parts availability and overall service have been shared with the appropriate teams for review and improvement. We value your feedback, as it helps us identify areas where we can do better for our customers.
Once again, we apologize for the frustration this has caused and appreciate you taking the time to share your experience.
I am waiting for a hose and a gun
I am waiting for a hose and a gun. They were out of stock. Please send ASAP.
24 April 2026
Reply from Shop Joe
Hello Barry,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and delay, as this is not the level of service we aim to provide.
Upon checking, we did receive your call last April regarding this concern, and unfortunately the hose and gun are currently out of stock. Please rest assured that your email has been registered for an in-stock alert, and you will be notified immediately once the parts become available again.
We truly appreciate your patience and understanding in this matter. Your feedback is also very valuable to us as it helps improve our parts availability and overall customer service experience.
If there was zero stars
If there was zero stars, I would’ve gave them that. I bought one of their most expensive pressure washers a few years back and has been replaced every spring. I had one that they replaced that went two or three years before it did the same thing would not power up I called them up and they suggested that I’d buy a new one. Do not buy anything from these people. Their parts are proprietary to their product. You can’t get regular parts for their products buyer beware.
24 April 2026
Reply from Shop Joe
Hello Peter,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service or product support we aim to provide.
Upon checking, we are unable to proceed with a replacement as the unit is already beyond the warranty period. We understand your frustration regarding the recurring issues and your concerns about parts availability.
We truly value your feedback, as it helps us identify areas for improvement in product quality, parts availability, and overall customer service. Your comments will be shared with the appropriate team for further review.
Once again, we sincerely apologize for the inconvenience this situation has caused and appreciate you taking the time to share your experience.
No answer ,just mechine
25 April 2026
Reply from Shop Joe
Hello Sharon,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we aim to provide.
We understand your concern and frustration regarding not receiving a proper response. Please be assured that we will further review this matter carefully. Rest assured, one of our team members will be reaching out to you to provide further assistance and address your concern.
We truly appreciate your patience and understanding.
Don’t remember nane person I spoke with
The person I spoke with. She was kind and knowledgeable. Unfortunately I was unable to have new battery replacement shipped to me
25 April 2026
Reply from Shop Joe
Hello Carol,
Thank you for taking the time to share your feedback. We’re glad to hear that the representative you spoke with was kind and knowledgeable, and we truly appreciate your recognition of her support.
We’re sorry to hear that you were unable to have a replacement battery shipped to you. This is not the experience we aim to provide, and we understand how frustrating this must have been for you. Your feedback is important to us and will be shared with the appropriate team for review to help improve our service and resolution process.
If there is anything else that we could assist with, please feel free to reach us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM to 6 PM EST.
I really like the snow shovel.but I…
I really like the snow shovel.but I wish you guys would come down on the price of the cover for it
25 April 2026
Reply from Shop Joe
Hello Ronald,
Thank you for taking the time to share your feedback. We’re very happy to hear that you are enjoying your snow shovel and that it has been meeting your expectations.
We also appreciate your honest comments regarding the price of the cover accessory. Customer feedback like yours is extremely valuable to us, as it helps us better understand areas where we can improve both our products and overall customer experience. Your suggestion regarding pricing will be shared with the appropriate team for consideration in future evaluations.
Thank you again for your support and for choosing Shop Joe. We truly appreciate your business and your feedback.
Reply from Shop Joe
Hello Mary,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced, as this is not the level of service we aim to provide.
Upon checking, we have sent you an email today regarding this matter. We kindly ask you to review it at your earliest convenience for the latest update and information.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your patience and understanding while we work to address your concern.
Extremely helpful!
24 April 2026
Reply from Shop Joe
Hello Michael,
Thank you for your wonderful feedback. We’re delighted to hear that you found our team extremely helpful.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
Reply from Shop Joe
Hello Harry,
Thank you for taking the time to share your positive feedback. We’re very pleased to hear that you were satisfied with the attention and support provided regarding your concerns and product warranty.
At Shop Joe, we strive to ensure that every customer receives prompt, professional, and attentive service throughout the entire support process. We understand how important it is to feel heard and assisted when dealing with product-related concerns, and we’re glad our team was able to provide the support you needed.
Your kind words and recognition mean a great deal to us, and we truly appreciate the opportunity to assist you. Feedback like yours encourages our team to continue delivering the high level of customer care and warranty support that we aim to provide every day.
Thank you again for choosing Shop Joe and for placing your trust in our products and services.
At first
At first, they were working real hard to try to resolve that I had fire caused by their batteries in my kitchen, but since then I've been waiting over a week for a resolution.
24 April 2026
Reply from Shop Joe
Hello Philip,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of service and support that we aim to provide.
We understand your concern and frustration regarding the delay in resolution, especially given the seriousness of the situation. Please know that we take matters like this very seriously.
As part of our ongoing follow-up, we sent you an email yesterday regarding this matter. We truly appreciate your patience and understanding while this is being reviewed, and we remain committed to assisting you throughout the process.
I spoke to 3 customer service…
I spoke to 3 customer service representatives about my issue. Each time I called, my issues were addressed with empathy and respect. Kudos.
24 April 2026
Reply from Shop Joe
Hello Mark,
Thank you for taking the time to share your experience. We’re truly pleased to hear that each of the customer service representatives you spoke with addressed your concerns with empathy and respect.
Providing supportive and professional assistance is very important to us, and your kind words mean a great deal to our team. We will be sure to share your feedback with our customer service staff as recognition for their efforts.
Thank you again for your support and for choosing Shop Joe.
Great response to customer service
24 April 2026
Reply from Shop Joe
Hello Mike,
Thank you for your positive feedback. We’re very happy to hear that you had a great experience with our customer service team.
Providing responsive and helpful support is very important to us, and it’s always rewarding to know our efforts made a positive impression. We truly appreciate your support and thank you for choosing Shop Joe.
very low quality products
I was unable to replace my defective item with a similar product. I instead picked something else off the website. I'm shocked at just how bad the quality is on these items. I will definitely not be shopping with this company again. The support staff was very helpful.
24 April 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of product quality or service we aim to provide.
We understand your disappointment regarding the replacement process and the quality of the product you ultimately received. While we appreciate your kind words about our support staff, we regret that the product itself did not meet your expectations.
Please know that we truly value your feedback, as it helps us identify areas for improvement in product quality and overall customer service. Your comments will be shared with the appropriate team for further review and future improvements.
Once again, we sincerely apologize for the frustration and disappointment this experience has caused. If there is anything else we may assist you with, please feel free to reach out to us.
Deceived by the customer service representative
It is unfortunate that you are unwilling to make this situation right. At this point, I have lost trust in your brand. I feel deceived by the customer service representative who recommended that specific machine as a replacement and said he would send a discount code. I expected the discount code to work to purchase the recommended device, but it did not. I will look for a brand with a stronger reputation that I can trust. I will also share my experience with others and encourage them to consider other brands.
24 April 2026
Reply from Shop Joe
Hello Jeff,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had, as this is not the level of service or communication we aim to provide.
We understand how disappointing and frustrating this situation must have been, especially regarding the recommendation provided and the issue you encountered with the discount code. We also regret hearing that this experience has affected your trust in our brand. Please know that your concerns are being taken seriously.
We truly value your feedback, as it helps us identify areas for improvement in our overall customer service and communication processes. Your comments will be shared with the appropriate team for further review and future improvements.
Once again, we sincerely apologize for the inconvenience and frustration this situation has caused. If there is anything else we may assist you with, please feel free to reach out to us.
Reply from Shop Joe
Hello Nazim,
Thank you for your kind words and positive feedback. We’re delighted to hear that you had a great experience and received great service.
Customer satisfaction is very important to us, and it’s always rewarding to know our efforts are appreciated. Thank you for choosing Shop Joe, and we look forward to serving you again in the future!
No parts in stock…seems to be a…
No parts in stock…seems to be a constant issue. I took the hose apart, found the needed piece and picked up an O ring at my local Ace. Fixed it for $.48. Don’t need your replacement hose afterall!
24 April 2026
Reply from Shop Joe
Hello Joanne,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, as this is not the level of service we aim to provide.
We understand your concern regarding parts availability and the frustration caused when needed components are not readily in stock. We truly appreciate you taking the initiative to resolve the issue on your own, and we’re glad to hear you were able to get your unit working again.
Your feedback is very valuable to us, as it helps identify opportunities for improvement in product quality, parts availability, and overall customer service. Please be assured that your comments will be shared with the appropriate team for further review and future improvements.
Once again, we sincerely apologize for the inconvenience, and if there is anything else we can assist you with, please feel free to reach out to us.
Planned obsolescence, It’s unbelievable
It’s unbelievable. I had to replace the entire unit because the plastic safety button wore down to where it would not stay engaged so I couldn’t turn it on and off. Typical corporate America with planned obsolescence.
24 April 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for what has happened, as this is not the level of product quality or service that we aim to provide.
We understand your frustration regarding the issue with the safety button and the impact it had on the usability of your unit. Feedback like yours is very important to us, as it helps identify areas for improvement in product durability, parts availability, and overall customer service experience.
Please be assured that your comments will be shared with our team for further review and future product improvements. Once again, we sincerely apologize for the inconvenience this has caused, and if there is anything else we can assist you with, please feel free to reach out to us.
SunJoe pressure washer
I called for a warranty replacement and I waited for a new unit for two weeks and had to call back to find out that I needed to send my unit back first in the original shipping container. Well I had the unit for a year so I didn’t have a shipping container. I complained and the tech sent the new unit out so I could return the old unit and I have the old unit pack and ready to ship.
24 April 2026
Reply from Shop Joe
Hello Raymond,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration caused during your warranty replacement process.
We understand how disappointing it must have been to wait for an update after your initial call, only to later find out that the return procedure required additional steps that were not clearly communicated at the start. We also recognize the difficulty of being asked to return the original unit in its shipping container after owning it for an extended period, and we appreciate your patience in working through that situation.
We’re glad to hear that the issue was eventually resolved and that a replacement unit was shipped to you, and that you were able to properly prepare your original unit for return. However, we also acknowledge that the overall experience should have been smoother and more clearly handled from the beginning.
Your feedback is very important and will be shared with the appropriate team to help improve communication and warranty support processes moving forward.
I had a warranty issue on one of the the Aqua Joe products.
I had a warranty issue on one of the Aqua Joe products. I contacted the customer service via email. I received an immediate response. Christian Culaba handle my issue with excellent communications and resolved the issue immediately . I would not hesitate to purchase again from Aqua Joe!
27 April 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your experience with your Aqua Joe product warranty issue. We’re very glad to hear that you received prompt assistance and that Christian was able to communicate clearly and resolve your concern efficiently.
It’s always our goal to provide responsive and helpful customer support, and we truly appreciate you taking the time to recognize this experience. Your feedback means a lot to our team and will be shared accordingly.
We’re pleased to know your issue was resolved and that you would not hesitate to purchase from Aqua Joe again. Thank you for your support and for being a valued customer.
Outstanding service
Outstanding service. This company stands behind their product. Evelyn Cebe was a true professional. Thanks.
8 April 2026
Unprompted review
Reply from Shop Joe
Hello John,
Thank you very much for your kind words and for taking the time to share your experience with us!
We’re truly delighted to hear that you’re satisfied with the service and that we were able to meet your expectations. Your feedback means a great deal to us, as we continuously strive to provide the highest level of support and stand behind the quality of our products.
We’re especially pleased to know that Evelyn Cebe made such a positive impression. We will be sure to share your recognition with her—acknowledgment like yours is incredibly motivating for our team.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.
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