SnappCar Reviews 

5,981
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers had a great experience with this company. Customers consistently highlight that the application is exceptionally reliable, user-friendly, and makes the entire process of finding a vehicle incredibly fast and smooth. People really appreciate the incredible convenience of renting various cars and practical vans in their neighborhood for significantly lower prices than traditional commercial rental agencies. Some reviewers were not happy with unexpected charges and high additional fees that surprisingly appeared during their vehicle rentals. Consumers noted that expensive insurance costs and extra transactional expenses can drive up the final price significantly higher than initially anticipated. A few individuals also mentioned facing occasional troubles with customer service communication or unexpected technical glitches within the system.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences across the... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is intuitive, fast, and... See more

Product

Customers had ambiguous experiences with product, often highlighting clean vehicles, good shapes, and... See more

Price

People report ambiguous experiences with price, as reviewers highlight a mix of affordable base rates and... See more

Application

Customers consistently note positive experiences with app, describing it as intuitive, functional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great way to borrow or lend your car especially if you don't need it. Cheaper than regular car rental agencies

Company replied

Rated 5 out of 5 stars

It’s a good experience - sharing a car with someone. It feels personal. Of course, most cars aren’t pristine but they do a great or decent enough job. People on the app (my experience is in the Neth... See more

Rated 5 out of 5 stars

Simple and quick rental experience, rented a van in less than 30 minutes between signup, finding the van, and actually renting it. The app and the whole system is well engineered and easy to use, w... See more

Company replied

Rated 5 out of 5 stars

The car is easy to drive, neatly and provided cloth and belt for transportation. Top! I forgot my hat and Melvin was patiently accommodate my request of time to collect my item. He is the best. Defi... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(5,981)

828 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Reliable, clean. Just great

1 December 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Easy and secure

Easy, handy, and secure way to transfer with a variety of options !

29 November 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

i already rented twice and both time…

i already rented twice and both time was smooth and very good. The app is super easy and very understandable. the Owner of cars as well very nice and always ready to help and available at anytime.

29 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Great app for rental

Great app for rental, also for moving tucks

30 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Nice car

Nice car
Good communication
Everything was easy and smooth.
I will book again.

29 November 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Super reliable service and no…

Super reliable service and no corporates involved

27 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 4 out of 5 stars

The van is good

The van is good, but the rear camera isn’t working, and the kilometre display was also not functioning.

26 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your review! We’re glad to hear the van was good. We are sorry to hear about the rear camera and the kilometre display. We’ll make sure the owner gets informed so they can get this fixed. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Great system

Great system

26 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Used this already twice and works

Used this already twice and works really good, always car and vans available and prices are so much lower than standard renting

24 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 3 out of 5 stars

Costs not clearly communicated

App works fine but 35 euros administration type fees on a 90 euro bill. The car itself was 55. Was not clear in advance.

22 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your review. We’re glad to hear the app worked well for you, but we understand your concern regarding the costs. Our service and insurance fees are always shown prior payment and during the booking process, but we’ll make sure your feedback is passed on so we can continue improving transparency.

If you’d like us to take a closer look at your specific booking, feel free to reach out via the in-app live chat or email us at support@snappcar.nl.

Team SnappCar

Rated 5 out of 5 stars

Simplicity

Simple interface, simple procedures, good prices, convenient booking management.

22 November 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Great app

Great app. Easy to navigate and of real help.

19 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Simple and quick rental experience

Simple and quick rental experience, rented a van in less than 30 minutes between signup, finding the van, and actually renting it.

The app and the whole system is well engineered and easy to use, with competitive prices. Highly recommended for short rentals

17 November 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your positive review! We're happy to hear that your rental experience was quick and effortless, and that you found the app easy to use. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Well thought out app

Well thought out app. I both rent out and rent cars.

14 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Great bus did the job!

13 November 2025
Unprompted review
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Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

The service is fast and uncomplicated

The service is fast and uncomplicated. They have insurance service per renting, and the app is reliable and easy to use. I could rent from vans to help with my moving to big cars for a friend trip. Highly recommended.

12 November 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Easy way to select a car

Easy way to select a car. Enough choice in type, luxery, free km's and price.
Really easy to contact the owners of the car for questions
Also the Helpdesk, if needed, is very kind and helpfull.

11 November 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your positive review! We’re happy to hear that you’re satisfied with your experience with SnappCar. We hope to see you again soon for your next trip!

Team SnappCar

Rated 5 out of 5 stars

Economical

Great app if you need a car in short notice. It will probably end up cheaper than any of the other car dealers.

2 November 2025
Unprompted review
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Reply from SnappCar

Thanks for your great feedback! We’re happy to hear SnappCar helped you find a car quickly and at a good price. We hope to see you again soon!

Team SnappCar

Rated 5 out of 5 stars

He is very helpful and nice

He is very helpful, nice, and honest.

30 October 2025
Unprompted review
SnappCar logo

Reply from SnappCar

Thank you for your review! We're happy to hear you had such a positive experience. We hope to see you again soon!

Team SnappCar

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