SnappCar Reviews 

no response from snappcar. no phone call no email no nothing absolutely terrible customer service

The worst experience of my life! Left at the side of a road late at night when the car broke down. Told that a taxi was coming that never arrived, then advised to find a hotel! Sunday night in france, no hotels, no taxis! Left with a 11 month old baby with no water or food to sleep in a field. Absolutely disgusting

Nice trip with few friends and everyone enjoyed the ride and the open roofing hehe

If you’re considering using SnappCar, ask yourself one question:

What happens when something goes wrong?

Based on my experience, the answer is simple: you may be completely on your own…

I was held responsible for traffic fines that were not mine for a vehicle I didn’t even rent. I disputed them immediately and provided evidence. The vehicle owner from my actual booking also confirmed the fines were not mine. At that point, I expected a professional investigation, a review of the evidence, and a fair resolution.

Instead, I entered what felt like a black hole of automated messages, ignored emails, and payment demands.

I repeatedly requested that SnappCar investigate the matter before taking any action. I provided evidence. I explained why the fines did not belong to me. I asked for a review. I asked for someone to look at the facts.

What I received in return was silence.

Emails went unanswered. Questions were ignored. No meaningful explanation was provided. No transparent investigation was shared. No indication was given that the evidence had even been reviewed.

What did continue without interruption were the demands for payment.

The most shocking part is that SnappCar withdrew funds from my account while the dispute was still unresolved and while I was actively requesting an investigation. Rather than first determining whether the claim was valid, they took the money and left me chasing answers afterward.

Think about that.

A customer disputes a claim. Evidence is submitted. The vehicle owner confirms the claim is incorrect. The customer requests an investigation. The company fails to meaningfully engage with the dispute, yet still proceeds with collecting money.

A platform that is happy to pursue payment but seemingly unable to communicate when the customer challenges the basis of that payment.

As a customer, you naturally assume there will be due process. You assume evidence matters. You assume disputes will be reviewed before money is taken or collection threats are issued.

That assumption was wrong.

The experience left me with the impression that once SnappCar decides you owe money, getting a real person to engage with the facts can become nearly impossible.

What should have been a straightforward investigation turned into an exhausting exercise in chasing responses, documenting everything, and trying to get someone… ANYONE!! to acknowledge the evidence that had already been provided.

The financial amount is frustrating, but what concerns me more is the principle. If this can happen when both the customer and the vehicle owner agree that the claim is incorrect, what confidence should anyone have that disputes are being handled fairly? Now I am waiting for the dispute to reach a collection agency so that I might have the ability to talk to someone and explain the situation…

Trust is the foundation of any app. My experience with SnappCar completely destroyed that trust.

I would strongly advise against anyone using this service.. This was not merely poor customer service, it was a masterclass in how to make a customer feel ignored, powerless, and presumed guilty until proven innocent.

I will never use SnappCar again.

I am very disappointed with my recent experience with SnappCar.

I had to end my booking early because I noticed that the vehicle’s lights were not in a safe condition. I immediately informed SnappCar, explained the reason for ending the booking, and even provided screenshots of my communication with the car owner as evidence.

Despite this, it took more than 10 hours before I received meaningful support. During that time, my booking remained active in the system, preventing me from making a new reservation. I repeatedly explained that I urgently needed another vehicle, but the issue was not resolved promptly.

What made the situation even more frustrating was the lack of a direct customer service phone number. When dealing with an urgent issue that affects mobility and safety, waiting for chatbot responses and delayed support is simply not acceptable. I was effectively left waiting for another half day before the matter was finally resolved.

Additionally, SnappCar’s email support indicates response times of 1–4 working days, which is far too long for urgent booking-related problems.

While the issue was eventually resolved, the overall customer service experience was extremely frustrating. I would strongly encourage SnappCar to improve its response times and provide a direct way for customers to reach support in urgent situations.

Needed a bus for a day and I could rent one via SnappCar. Very intuitive and functional app!

While the service might be reasonable in terms of renting prices but together with cheap support you would know how good they can take money from you.
I had an accident cost ~350 euros as the car owner told me; he suggested to handle the case between us and not to go through SnappCar. I declined as U didn't have trust so I chose to go with SnappCar. But as my insurance deductible was 750 with SnappCar, they decided to take advantage of it and took it 750 euros out of me instead of actual damage cost ~350.
I wont trust SnappCar anymore in any ways.

Very nice app! Works smoothly!! Rented a beautiful Saab 93 Turbo!

The experience depends on the behaviour of the previous clients!!! (Whether they put petrol back in the car at the end and NOT damage the car!!).

Useful application to rent (share) a car.

Good app and good platform

Car was really nice i drove to Germany fron Netherlands, had very nice trip, Hazel free, host is really friendly, suggest strongly this car, thank you.

Communication is with een AI application and eventually after you are totally frustrated you are asked if you want contact with a human. You say yes and you can't get past 'what is your booking number' I don't have that as my problem is about the 10 euros verification fee (most organisations do this with 1 cent) before booking anything. I needed to pay the 10 euros to be able to see what the final charge would be for a car. I thought that I might need a car last minute as my daughter is ill and she lives quite far away. She had to go to hospital and we didn't know how to get her there. Eventually someone else could take her this time. I'm 67 and haven't driven for a while so I decided not to rent at all. It says nowhere that the verification fee cannot be refunded if you don't use the platform (NB my telephone is set to English) and I checked all parts of the app before messaging them last night. I am so sick of all the automated replies that look initially as if they are personal and sympathetic. Also, like someone else here, I made my account and got a mail to welcome me and when I wanted to log in I kept getting the message that my email didn't exist or just nothing. No mails in my spam either. Had to make a new one with another email address. Give me one good reason why I would want to use this organisation? I'm sure there will be people who have found a match with a car owner that they are happy with and have good experiences with them.

8 June. Someone reacted. I had to delete my account to get my money back and I now have my money back

Very disappointing experience with SnappCar.
I rented a car for two days and everything went smoothly during the rental. Before returning the vehicle, I filled up the fuel tank exactly as required by the rental agreement. Refueling was the last thing I did before returning the car, approximately 20 minutes before checkout.
Despite this, I later received a notification from SnappCar stating that €50 would be charged because the car was allegedly returned with insufficient fuel. I replied to the customer support email and provided the bank transaction showing a €47.15 fuel payment made 20 minutes before checkout (unfortunately I did not think of keeping the receipt).
Instead of investigating the discrepancy, support simply sent me a checkout report claiming the vehicle was returned with 53% fuel and referred to data from the keyless system. There was no meaningful consideration of the evidence I provided. I also contacted the car owner through the app but received no response.
As a result, I am being charged approximately €70 (€50 plus service fee), despite following the rental conditions and providing proof that I refueled the car before returning it.
This experience has left me with very little confidence in SnappCar's dispute resolution process. If you use this service, I strongly recommend keeping all fuel receipts and taking clear photos of the fuel gauge immediately before checkout. It may be the only way to protect yourself if the system reports incorrect information.
Unfortunately, this will be my last time using SnappCar.

First time using it. Easy and intuitive use. No problems

Easy check in and check out.
A very neat car. A nice car for an affordable price. Definitely recommended, and I will certainly use it again.