SMTP2GO Reviews 

Jose was AWESOME helping me set up the account. He is very knowledgeable, very calm, and patient. Jose made sure everything was set up properly and helped me send my first emails.

If you need assistance....JOSE in the man!!!!!!!

I use them since a few years. Never had a problem.

We have been using SMTP2GO for five years. They consistently provide excellent service, handling our one million transactional and marketing emails per month. We switched from SendGrid during the pandemic, after their customer support became mostly unavailable. SMTP2GO, a small New Zealand-based company, had outstanding reviews on TrustPilot, which encouraged me to give them a chance. I have no regrets; those high ratings are well-earned.

As a smaller company, they were flexible enough to make adjustments to their API and bounce processes based on my feedback, which is impressive.

Their 24/7 customer service is responsive and technically adept. For more complex issues, they sometimes need to consult with their core development team in New Zealand, which might require an overnight wait due to the time difference.

There were occasional network slowdowns in the past that were a bit frustrating, but those issues seem to have been resolved. I appreciate their transparency about system status, as they keep me informed of even the most minor hiccups.

Most importantly, as SMTP2GO has grown, they haven't become less-responsive. That's unusual these days, as companies tend to get bigger and look to be more ultra-profitable. SMTP2GO has not weakened it's customer service at all in these five years.

Service is reliable, support is too.

My experience with SMTP2GO was extremely disappointing and frustrating.

I paid $75 for a plan that included 100,000 emails and used less than 200 emails total. While simply integrating their SMTP with my website and testing their own spam filter features, my account was suspended without warning.

They claimed it was due to bounce rate, but those bounces happened during internal testing, not real campaigns. No proper review, no fair explanation—just suspension after payment.

From my experience, this service feels like a scam: take the money first, then suspend the account during basic setup. I did not abuse the service, did not send bulk emails, and did not violate limits.

Because of this, I will be opening a dispute with my bank.

🚨 Based on my experience, I strongly recommend people avoid SMTP2GO. If an email service can suspend a paid account during basic testing, it is not safe or reliable for real business use.

Really great assistance, I'm migrating many servers for transactional mail from a really known competitor and have always problem with them, assistance in 5 days, here they answered quickly with a solution!

Thank you.

I made several mistakes in setting up my DNS and DMARC records to work with SMTP2GO. Even though I'm a free-loading customer, they responded immediately to my queries, and got me back on track in no time at all.

ease of setting up and it just works.

Excellent product and and support. Quick response when required, easy to setup

It has been great using SMTP2GO, Fair Pricing, Stright Forward Setup, multiple Functions, Support is Fast and dedicated, I have been happy, so have my clients. Keep up the GOOD work SMTP2GO

Maria was really easy to talk to.

Very helpful and got quick info.

Their service works great for our industry and gives a common platform that reduces our work load. Only reason I don't give 5 stars is they currently don't offer a Canadian based server option.

Raised a ticket on Christmas eve about not being able to create an Account.

Even then got a prompt response and resolution.
Have only heard good things in my circle about SMTPGo.

I have now been with Smtp2go for almost 5 years and I have to say... it just works! Support is truly amazing, I wish every company was this efficient! Recommending your service to all my clients.

Very easy to setup and use. It just works. All the time. And the cost is small, which is brillant.

Service works with little or no problems and is totally reliable.

Painless, easy smtp API, very easy to get up and running

Very Easy to Use. Loving SMTP2GO

Dead simple and reliable. I've enjoyed using them for several years now.