I tried SmartyMe, but with so many others things on I decided to stop. However, I subsequently got a bill for the years subscriptions. I wrote to the support team who emailed me back within 15 minutes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m glad the initial subscription is just a small amount so if you’re not happy with it, you’re only out a little bit. Unfortunately, it wasn’t even 12 full hours and I didn’t get a full refund, but... See more
Company replied
I found most subjects very intriguing and it encouraged me to learn more. If you’re looking for more of an overview on some subjects this is the place. I found, for me, the content on some were a lit... See more
Company replied
The company and their modules are fine. I became so discombobulated with personal issues that I failed to do my part but it doesn't require much, really. It's just commitment to do the modules.
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.2
Great
5K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I was disappointed to be charged…
I was disappointed to be charged monthly even though I had already canceled my plan two months earlier. I requested a refund, but the company said I was outside their 28-day refund window and could not receive one.
They offered me 24 months of free premium access instead, which I accepted rather than not getting any . However, I still believe the continued monthly charges were unreasonable because I had already canceled my subscription. I hope this issue does not happen to other customers.
Once you cancel your subscription, make sure to give them an email to make sure that the cancellation is confirmed.
13 July 2026
Reply from SmartyMe App
Hi Nadia, Ellie here, Head of Customer Care at SmartyMe. Glad a resolution came through and that the team was able to offer something meaningful - 24 months of premium access is a genuine gesture and I hope you get real value from it. The advice you're leaving for others at the end of your review is kind, and I'd just add: cancellation via the Profile tab takes about 10 seconds, and our support team is always reachable if there's any doubt. If you ever need anything going forward, I'm at ellie@smartymeapp.com.
Very good customer care you provide for…
Very good customer care you provide for today's careless world. You running business with empathy. And I appreciate your service for that reason.
Thank you. Well done.
Blessings
Parimita Mohanty
13 July 2026
Reply from SmartyMe App
It's heartening to receive such positive feedback on our customer care! We truly value your appreciation for our empathetic service - we strive to make a difference. Thank you for your kind words!
I had some difficulties and i got a…
I had some difficulties and i got a very nice and fast service. thank you so much : )
13 July 2026
Reply from SmartyMe App
It's great to hear you received prompt support! Thank you for sharing your experience with us.
I have just started using this program…
I have just started using this program via the app and I really enjoy it. I think it would be very beneficial.
13 July 2026
Reply from SmartyMe App
We're delighted to know you're enjoying the app! It sounds like it's going to be a great fit for you.
Reply from SmartyMe App
We truly appreciate your kind words - it means a lot to us!
Reply from SmartyMe App
We’re glad to hear you trust our team - we’re here whenever you decide to re-subscribe!
very trustworthy!
13 July 2026
Reply from SmartyMe App
Your trust means everything to us! We’re glad to hear you feel that way!
They were very responsive and took care…
They were very responsive and took care of the issue right away.
12 July 2026
Reply from SmartyMe App
It's great to hear about your positive experience with our response team! We are committed to providing excellent support.
the refund process was smooth and the…
the refund process was smooth and the response was extremely swift. Thank you
11 July 2026
Reply from SmartyMe App
It's wonderful to hear that the refund process went so smoothly! We’re glad you experienced our quick response. Thank you for sharing!
Very quick and well explained responses.
13 July 2026
Reply from SmartyMe App
Thanks for highlighting our quick and clear responses! We’re here to keep delivering the best support possible.
quick response!
12 July 2026
Reply from SmartyMe App
We appreciate your thoughts on our quick response! Your experience matters to us.
The application is easy to use and…
The application is easy to use and really informative.
What surprise me is how easy it is to deal with their after sales support team.
This is highly recommended!
13 July 2026
Reply from SmartyMe App
It's great to hear you find the app user-friendly and informative! Your thoughts on our after-sales support team are encouraging. Thanks for recommending us!
Reply from SmartyMe App
We're glad to hear that you found the support helpful and prompt! Your experience means a lot to us.
Interesting lectures and very helpful…
Interesting lectures and very helpful and quick responsive support team :)
12 July 2026
Reply from SmartyMe App
We're glad you found the lectures engaging and our support team responsive! Your experience means a lot to us. Thank you for sharing!
The subscription was tricky
The subscription was tricky - it charged me automatically for something I didn’t want… but their customer service was quick to respond with a fix.
The app is a great idea, I see it could be useful, but the AI generated images often inaccurate.
12 July 2026
Reply from SmartyMe App
Hi Bandi, Ellie here, Head of Customer Care at SmartyMe. Glad the support team got it sorted quickly - that's exactly how it should work. On the images front, that's specific feedback worth passing to the content team, so if you remember which course or lesson it was, email me at ellie@smartymeapp.com and I'll make sure it gets flagged to the right people.
I was very impressed with the quick…
I was very impressed with the quick response I got when requesting to cancel. Thank you
12 July 2026
Reply from SmartyMe App
Your appreciation for our promptness in handling your cancellation request truly brightens our day! We’re glad to hear that you had a positive experience. Thank you for sharing!
I just finished my first day
I just finished my first day, so it is brand new to me, but it was interesting, funny and well explained.
12 July 2026
Reply from SmartyMe App
We're glad to hear your first day was enjoyable and informative! It sounds like you had a fun time, and we’re excited for you to continue exploring.
I accidentally signed up and asked for…
I accidentally signed up and asked for a refund. Within 5 minutes, I received an email saying they would. Great service.
12 July 2026
Reply from SmartyMe App
It's great to hear you had such a quick response regarding your refund! We’re glad you found our service to be efficient. Your experience means a lot to us!
Though I found I didn’t have the time…
Though I found I didn’t have the time to enjoy SmartyMe, Customer Service was incredibly helpful. Thank you! When time allows, I’ll be back.
11 July 2026
Reply from SmartyMe App
It's great to know our customer service made a positive impression! We look forward to welcoming you back when you have the time. Thanks for sharing your experience!
The customer service is very helpful
The customer service is very helpful, kind and quick. Any time I contacted them, they replied within an hour and were super helpful and solved my problem immediately. Thank you!
12 July 2026
Reply from SmartyMe App
We're delighted that our customer service team made a positive impact on your experience! Your kind words about their responsiveness and helpfulness mean a lot to us. Thank you for sharing!
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