Great service. Tom is super helpful. Informative, friendly, upbeat. Areas are clean, well-lit, carpeted; “street signs” to help you find your way. We inspected 3or4 other storage spaces in Pasad... See more
Company replied
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My first impression was that this place is very safe. There are many levels of safety beginning with the gates and the keypad security codes. Then, cleanliness is another element I saw and appreciat... See more
Company replied
The staff here, like in all businesses, make the difference; also the facility is clean, provides amenities like carts to help move items from your car/truck to the unit, and the ability to discard yo... See more
Company replied
Your customer service by Tom was exceptional, he was so knowledgeable and sweet and just made the whole experience an easy one. Your facility is amazing as well, clean, organized, easy to get to, cart... See more
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Company details
Written by the company
Smart Self Storage is a "Network of Neighborhood Self Storage facilities". These neighborhood facilities focus on the surrounding communities that each facility serves. Our local focus helps us better serve each and every individual customer whether it is for a small personal unit or multiple larger units for large commercial accounts. While focusing on the neighborhood and surrounding communities with each individual facility, we have created a company that is one of the best self storage providers in Los Angeles County over the last decade. Our local ownership gives us the ability to provide hands-on oversight to both the operation of the facility and the customer service being provided to our customers. The highest quality and most professional customer service is the ultimate goal of our company. It is our pledge that we will do everything in our power to assist you in your storage needs and provide you the best solution for you at competitive prices. We are continually looking to grow our portfolio as well as provide high quality professionals to our management family.
Contact info
411 S Arroyo Parkway, 91105, Pasadena, California, United States
- 626-585-8800
4.7
Excellent
35 reviews
Hasn’t replied to negative reviews
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Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for taking the time to give us your feedback. We are glad you had a five star experience and we look forward to providing excellent customer service. Thank you for choosing to store with us.
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for taking the time to give us your feedback. We are glad you had a five star experience and we look forward to providing excellent customer service. Thank you for choosing to store with us.
Naturally cool all the time!
Great people....ask for TOM!!!! clean, easy access, convenient.....and I shopped then all in that ares and they are the least expensive! Win Win!!!
14 July 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
Great staff
Great staff - helpful, knowledgeable. Help moving in and carts available. Fair prices.
4 June 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
We appreciate your business and the time you took to express your opinions. We look forward to providing you with quality storage solutions in the future.
The staff and location here is great
The staff here, like in all businesses, make the difference; also the facility is clean, provides amenities like carts to help move items from your car/truck to the unit, and the ability to discard yout trash into their dumpster unlike most storage facilities. And, the location and hours are extremely convenient.
18 June 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience.
Friendly and knowledgeble staff.
26 May 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Staff was helpful and professional
Staff was helpful and professional. Location is clean and secure.
15 April 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Best storage in Pasadena
Great service. Tom is super helpful. Informative, friendly, upbeat. Areas are clean, well-lit, carpeted; “street signs” to help you find your way. We inspected 3or4 other storage spaces in Pasadena & this was by far the best quality, and reasonably priced.
Save your self time & just come here.
19 November 2022
Reply from Smart Self Storage - Arroyo Parkway Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
Rima and the staff at APSS are…
Rima and the staff at APSS are wonderful to work with....the found the best space for me to move my stuff into and helped make it affordable too.
13 April 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for taking the time to let us know about the wonderful experience you had at Arroyo Parkway Self Storage. We hope to always exceed your expectations and thank you for choosing to store with us.
Your customer service by Tom was…
Your customer service by Tom was exceptional, he was so knowledgeable and sweet and just made the whole experience an easy one. Your facility is amazing as well, clean, organized, easy to get to, carts always available for carting things in or out! I love it here! ♥️
19 March 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for your excellent review. We strive to give each customer the best possible self storage experience. We value our customers and providing excellent service is our priority.
Safety and Great Location for My Stuff at a Reasonable Price!My first impression was that this place…
My first impression was that this place is very safe. There are many levels of safety beginning with the gates and the keypad security codes. Then, cleanliness is another element I saw and appreciated. But most of all, the kind and helpful individuals at the office was what I was looking for. A storage space is where our personal belongings are and I am sure, just like me, most people are looking for a reasonable place, with a reasonable price and great people in the office at the front. I love this place! You will love it too!
6 April 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you, Dolores! We really appreciate your 5-star review and the recognition of our professional and courteous staff.
Tom and Marisa made all the…
Tom and Marisa made all the difference!!! The process was painless and the facility is well-maintained.
25 March 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you! We really appreciate your 5-star review and the recognition of our professional and courteous staff.
Staff is excellent and very helpful.
14 March 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for the 5 star review! We're so happy that our customer service was able to meet your expectations.
Reply from Smart Self Storage - Arroyo Parkway Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
Tom and team made the whole experience…
Tom and team made the whole experience so wonderful!!
10 February 2023
Reply from Smart Self Storage - Arroyo Parkway Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
Great staff, convenient loading
20 May 2022
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience.
Excellent facility and superlative kind…
Excellent facility and superlative kind and helpful staff.
20 May 2022
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience.
Rima is terrific
Rima is terrific! She knows everything and epitomizes customer service, going the extra mile to know her customers and take good care of us.
25 November 2021
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
Staff is very friendly and…
Staff is very friendly and accomodations.The location is perfect .highly recommend them , you won't be desappointed.keep up the good work guys!!
3 November 2021
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Reply from Smart Self Storage - Arroyo Parkway Self Storage
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
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