Smart Energy West Midlands Ltd Reviews 

192
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy company to work with. Always consulted about specs, decisions, plans. Having one company to do various different improvement measures including solar panels, loft insulation and light fittings, m... See more

Company replied

Rated 5 out of 5 stars

Smart Energy West Midlands replaced an old boiler with a new one into my airing cupboard, leaving the space from the old boiler for a cloakroom, and added a radiator to that new room. They took away... See more

Company replied

Rated 5 out of 5 stars

Eco 4 and ecoFlex sound too good to be true but aren’t. Simply its energy companies being forced to make peoples houses greener. Smart energy explained each step the whole way along. They left m... See more

Company replied

Rated 5 out of 5 stars

From the initial contact to the surveyor coming out it was very professional. And on the day for installation engineer turned up early and got straight into removing old boiler. Two others arrived o... See more

Company replied

Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Heating Contractor

Written by the company

Smart Energy West Midlands Ltd are proud to have helped thousands of people save money on their energy bills. Our consultation service is clear and honest, giving customers access to funding they may never have known about. We’re recognised for our trusted reputation and make the process simple and straightforward, whether customers choose fully funded measures or invest in additional energy improvements. These include Cavity Wall Insulation: Loft Insulation: Internal Wall Insulation: Room-in-Roof Insulation: Air Source Heat Pumps: Solar PV Systems: Solar Battery Storage: Electric Storage Heaters: Boilers & Heating Systems: Government Funding Schemes Smart Energy West Midlands Ltd assists eligible customers in accessing various government-backed funding programs: www.smartinsulation.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(192)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loft insulation

The fitters were on time, efficient and the loft was insulated in about an hour and a half. They asked me if I wanted to look before they left and I was 100% satisfied with their work.

22 July 2019
Unprompted review
Rated 5 out of 5 stars

Loft Insulation

I sent an email about my poor loft insulation to Smart Energy and promptly received a call. Within 2 weeks someone had checked the loft and fitted lovely thick insulation. All this was free. I am very impressed.

5 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Brilliant communication. Friendly helpful staff. Fast and efficient installation. Overall a great experience.
Thank you.

6 May 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. From the office staff to the surveyor. The two operators were very polite and professional. They took time to explain what they were doing and cleaned everything up when they had finished. I can thoroughly recommend everyone concerned. Well done!.

2 May 2019
Unprompted review
Rated 5 out of 5 stars

I can honestly say that the guys from…

I can honestly say that the guys from Smart Energy were brilliant!

Right from the initial contact through to completion of the work I just felt that they knew what they were doing and I was confident in their abilities.

The back office is friendly yet professional and I know where their offices are so I knew they were legit.

I wouldn't hesitate to recommend this company in the future.

8 April 2019
Unprompted review
Rated 5 out of 5 stars

HI Zak,

Thank you to all at smartinsulation, West Midlands,especially Zak his team and the installation team. The service you provided was excellent. I would have no hesitation recommending your company to my friends and family, you have restored my faith in trusting tradesmen especially after the awful experience I had last time my boiler was fitted, keep up the good work.
Kind Regards,
All the best from,
Mr Aslam and family.

24 March 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service for loft and cavity insulation

Fantastic service received for both cavity wall and loft insulation at our commercial property. Would definitely use the service again and highly recommend.

31 January 2019
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi Mr Garbett,

Thank you for your excellent feedback, this will be passed on!

Best Regards,
Smart Energy West Midlands Ltd

Rated 5 out of 5 stars

keith the installer was very helpfull…

keith the installer was very helpfull professional and friendly the surveyer done a great job cant fault anything

21 January 2019
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi Jackie,

We are pleased to hear that you had a great and helpful experience with Smart Energy West Midlands Ltd. Your positive feedback has been passed on to the relevant people to know that they are doing a great job!

Best Regards,
Smart Energy West Midlands Ltd

Rated 5 out of 5 stars

With Smart Energy I made a smart…

With Smart Energy I made a smart choice.
I was in a stress, I needed to improve my energy efficiency rating quickly. Smart Energy were on the case straight away with a quote and advice about a bigger loft hatch. Then once that was done they quickly came to do the job.I had total confidence in every member of the team and the telephone help team were good humoured and supportive. I then asked if this company could carry out the efficiency survey in a hurry as was up against a deadline. Again the Smart Energy team came to the rescue and did the work at short notice. Relief! I would absolutely turn to Smart Energy again.

11 November 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi Deborah!

Thank you for the awesome feedback, we greatly appreciate it. We will pass the feedback on for you.
Once again, thank you for choosing Smart Energy.

Kind Regards,
Smart Energy West Midlands Ltd

Rated 5 out of 5 stars

Really pleased with quality of…

Really pleased with quality of workmanship and would definitely recommend.

23 August 2018
Unprompted review
Smart Energy West Midlands Ltd logo

Reply from Smart Energy West Midlands Ltd

Hi Mr Farrel!

We are pleased that you are pleased with our work. We will pass on the feedback.
Once again, thank you for choosing Smart Energy!

Kind Regards,
Smart Energy West Midlands Ltd

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look