Smart Insights and Dr. Chaffey are the real deal. I've had a successful career in marketing and management for 25+ years for business of all shapes and sizes and this is by far the most clear, data-dr... See more
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It's an awful experience when you want to cancel their subscription. They don't answer your emails and you can't cancel via the platform directly. When you want to buy something, they are very q... See more
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I canceled my subscription 10 months before renewal. Two weeks before renewal I am told I owe another annual fee. I told the rep I had a cancellation letter approved from his finance dept, and he ask... See more
Not surprised to see other bad reviews here. Not a great company. Very expensive. Content is very difficult to use because it is just volumes of text that is difficult to sort out into anything use... See more
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Company details
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Share actionable digital marketing advice from our community, Dr Dave Chaffey and team of expert commentators. Daily updates and advice on what matters.
Contact info
Kerry Hill, LS18 4JR, Horsforth, United Kingdom
- www.smartinsights.com
Replied to 100% of negative reviews
Typically replies within 2 weeks
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A much needed injection of inspirational ideas!
I came away inspired after the Improving Digital Performance Summit 2021. I especially enjoyed the secrets of email marketing. The format with the two presenters worked well rather than just one person talking which kept the session engaging. Taking time out for the session gave me the headspace to think and be inspired and motivated about what improvements I can make within our omnichannel journeys. Just what I needed.

Reply from Smart Insights
Helpful guide
Helpful guide. Good work. Good luck with training customers and growing their businesses.
High Value, Great People!
This is one of the most valuable tools I have invested in and has helped me get ahead in my career countless times. As a mostly self-taught marketer, I have made a point in prioritizing continued education, and the programs I have invested in have had varying degrees of value. I decided to sign up for Smart Insights when while I was navigating multiple clients with different needs and I realized I had some gaps in my skill set. Smart Insights gave me the knowledge and practical tactics that I needed to provide services that my clients needed. I recently upgraded to an annual plan and with an account manager who will help me navigate building new practices that I don't have experience in, and I am so looking forward to that process. Big shoutout to my Customer Development rep. Danny Golden for one of the most enjoyable customer experiences I've had in a long time. On top of offering an amazing product, it is so good to know that the people who are behind Smart Insights are authentic and believe in the value they are offering so completely (and such good salespeople and marketers themselves). Danny was also unbelievably helpful and patient in navigating an international wire transfer in the middle of the pandemic, when banks and payment walls weren't functioning properly. He went above and beyond to ensure I got started with my account. Couldn't recommend this product more highly!
The best Tool-box ever for Marketeers
I've discovered Smartinghts about a decade ago and it has always proven so helpful in my career in Marketing. A wonderful source of knowledge for marketeers, with so many tailored-made tools. I can warmly recommend their services.
I think that they could capture my…
I think that they could capture my ideas. What i want my website to be

Reply from Smart Insights
Great resources and service
The resources SmartInsights offers are excellent and have helped bring my organization along the digital journey.
Their staff is helpful and responsive.
I recommend to anyone that can benefit when trying to bring leadership and teams up to speed on how the digital journey should really work.
Smartinsights My digital Bible :-)
As a marketing consultant, I need to constantly update my knowledge. Thanks to smartinsights I improve my digital expertise. My recommendations are more relevant. Smartinsights is in my work a great companion, a little treasure where I find inspiration. I can't do without it.
Either participating in your events or…
Either participating in your events or dowloading material to discuss with my studentes, It has been a great experience.
The Covid and needs of consumers…
The Covid and needs of consumers changes quicly their satisfaction, politics who serve and measuring are changing everytime, are necessary much efforts and resilience.
The difficult is to separate good comunication and fake news, the "street" is investing in a good team and tools well coordinateed.
Great Summit
Great Summit. Good speakers providing valuable data, stats and insights
Dave and the team at Smart Insights are Fantastic!
I approached Dr Dave Chaffey to be a guest speaker at one of our Digital Makers Webinars. It was such a pleasure to work with Dave. He was approachable, knowledgeable and engaging! Our teams and leaders learnt a lot from his presentation and insights. We look forward to working with Dave and the Smart Insights team again. Thanks!
A good chat with Frances
A good chat with Frances. Great to feel my opinions are being considered by the team at Smart Insights.
Its an amazing framework to implement…
Its an amazing framework to implement and to learn marketing excellence to create strategic approach and performance improvement process .
Fantastic platform for all things…
Fantastic platform for all things marketing. Highly recommend to anyone who needs strategy, planning and templates, along with latest reports and industry insight.
My new bible for all things digital…
My new bible for all things digital marketing
Smart Insights is my first port of call…
Smart Insights is my first port of call when I'm looking for a new framework or simply new approaches to recurring challenges. It's a vast resource that's easy to navigate and consume. I highly recommend!
Logical, structured learning
I've been using the site for a while and have completed a couple of courses. i like the way it's set out in a logical structure and it's simple to understand. The courses really build upon knowledge gained in the previous section. If I could have one wish, it would be for more mini quizzes - I think they help keep learners engaged.
Great resource for Marketing material.
Best insightful, data-driven marketing strategy & tactical details for getting real results
Smart Insights and Dr. Chaffey are the real deal. I've had a successful career in marketing and management for 25+ years for business of all shapes and sizes and this is by far the most clear, data-driven, forward-thinking information that helps me do my job better every day. This cuts through the clutter, fads and click-bait trends to what's really working amidst the current environment. thank you!
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