Smarter Business Reviews 

272
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brad Jacobs at Smarter Business is well informed about the energy industry and decisive. He made setting up a new competitive, 3 year, fixed tariff, electricity contract swift and easy, his friend... See more

Company replied

Rated 5 out of 5 stars

Luke knew exactly what my client needed and without any waffle sent me a quote, which the client accepted within a day of our inquiry. The whole process was quick and efficient and more importantly n... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ratisha at Smarter Business. She went above and beyond to help me resolve ongoing problems with my previous energy supplier, EDF, which had unfortunately escalat... See more

Company replied

Rated 5 out of 5 stars

Ratisha monitors our accounts with the energy provider and alerts us when we have significant credits which has been refunded. Always kept fully in the picture.

Company replied

Company details

  1. Energy Supplier

Written by the company

Smarter Business experts in commercial electricity, gas & water contracts across the United Kingdom. Choose us as your energy & water partner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

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4.8

All reviews

(272)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Brad Jacobs, Smarter Business solved our electricity problem

Brad Jacobs at Smarter Business is well informed about the energy industry and decisive. He made setting up a new competitive, 3 year, fixed tariff, electricity contract swift and easy, his friendliness and patience being admirable. His experience enabled him to quickly have a grasp of our company.
Highly recommended.
Tim Newman

14 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Tim,

Thank you very much for your feedback and recommendation!
We know how important it is to get a competitive, stable rate without the hassle, so I'm thrilled that Brad was able to make the 3-year fixed tariff setup so easy and efficient for your business.
I’ve shared your review directly with Brad and our management team—he was delighted by your kind remarks regarding his patience and approach.
Thank you again for choosing Smarter Business. Please don't hesitate to reach out if you ever need anything down the line!

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Ratisha at Smarter Business. She went above and beyond to help me resolve ongoing problems with my previous energy supplier, EDF, which had unfortunately escalated to a debt collection agency.

Ratisha was professional, knowledgeable and incredibly supportive throughout the whole process. Her communication was always clear, prompt and efficient and she kept me updated. She made what had been a very stressful situation much easier to deal with.

I wouldn't hesitate to recommend Ratisha and Smarter Business to anyone looking for reliable, professional support with their business energy needs. Thank you again for all your help Ratisha!

27 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi S J,

Thank you so much for the amazing feedback. We know how stressful supplier disputes and debt collection notices can be, so I'm thrilled to hear that Ratisha was able to sort this out and make the process so much easier for you.
I’ve made sure to pass your wonderful message along to Ratisha and our leadership team—she was delighted to read it!
Thank you again for choosing Smarter Business and for your recommendation.

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

Refunds on energy accounts

Ratisha monitors our accounts with the energy provider and alerts us when we have significant credits which has been refunded. Always kept fully in the picture.

24 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

"Hi Fiona,

Thank you so much for the wonderful feedback! Ratisha will be thrilled to hear she was able to assist you and secure your refunds. It was our absolute pleasure to help, and we’ll continue to support you every step of the way."

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

Luke provided a great service!

Luke provided a great service to get us a better deal on our energy provider. Very responsive and professional.

24 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

"Hi Josh,

Thank you so much for the great feedback! Luke will be thrilled to hear his support made a difference. We truly appreciate your business and look forward to working with you again in the future."

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

Smarter Business Made Things Easy

Smarter Business made the process of finding and changing energy supplier a very simple and smooth process. A single POC & account manager is a real advantage to building the partnership and understanding.

9 July 2026
Unprompted review
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Reply from Smarter Business

Hi Richard,

Thank you so much for the amazing feedback, Richard! We are absolutely thrilled to hear that Brad provided such excellent service. We truly value your business and look forward to working with you for many more years to come.

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

Luke knew exactly what my client needed…

Luke knew exactly what my client needed and without any waffle sent me a quote, which the client accepted within a day of our inquiry.
The whole process was quick and efficient and more importantly no bullshit

8 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Dr. Douglas,

Thank you for taking the time to share such amazing feedback! We’ve shared your lovely comments with Luke, and it completely made his day. Knowing we've hit the mark for you is exactly what we strive for.
We love working with you and look forward to supporting your business for many years to come!

Warm regards,
The Smarter Business Team

Rated 5 out of 5 stars

New Customer

So far, so good. Just signed up for a 12 month contract so can only review on service so far. Courteous and helpful member of staff and competitive rates.

7 July 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Wendy,

Thank you so much for the fantastic feedback regarding our service! I will be sure to pass your kind words along to Luke—he will be thrilled to hear them.
We truly value our partnership and look forward to working with you for many more years to come.

Kind regards,
The Smarter Business Team

Rated 5 out of 5 stars

My introduction to Smarter Business…

My introduction to Smarter Business came through Luke Singh, one of their account managers. From the outset, Luke has been incredibly helpful, consistently securing excellent energy deals for me. His professionalism, knowledge, and honest advice have earned my trust. I’ve recently signed gas and electric three-year contracts through Luke at very competitive rates, and I look forward to remaining a satisfied Smarter Business customer for many years to come.

26 June 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Nav,

Thank you so much for the wonderful feedback; it truly means a lot to our team. I’ll be sure to pass your kind words along to Luke. We look forward to a great partnership with you for many years to come!

Regards,
Smarter Business Team

Rated 5 out of 5 stars

My introduction to Smarter Business was…

My introduction to Smarter Business was through Luke Singh, one of their account managers. Luke has proven to be extremely helpful in securing me exceptional energy deals and I have come to seek his advice and trust his opinions. I have just signed another 3 year contract with Luke at very good rates and hope to remain a customer of Smarter Business for years to come.

18 June 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Peter,

"Thank you for the fantastic feedback! We are thrilled to hear that we've been able to help you save, as that is always our primary goal. I will be sure to pass your kind words along to Luke. We truly appreciate your business and look forward to partnering with you for many years to come."

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

Luke was very good at getting us a…

Luke was very good at getting us a better deal on our electricity
Very good service

15 June 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Julie,

Thank you so much for the fantastic feedback. We are thrilled to hear that we're helping you save on your electricity bills. At Smarter Business, our top priority is ensuring our customers see real savings, so knowing we’ve achieved that for you is incredibly rewarding. Thank you again for sharing your experience!

Kind regards,
Smarter Business Team

Rated 5 out of 5 stars

I secured a very cost-effective gas and…

I secured a very cost-effective gas and electricity contract for my business, and the entire process was handled swiftly and efficiently.

The process was simple, transparent, and quick from start to finish. The advice provided was professional throughout, and I felt fully informed at every stage.

I would highly recommend their services to any business looking for competitive energy contracts and excellent customer support.

15 June 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Saqib,

Thank you so much for the fantastic feedback! We are thrilled to hear that we could secure great savings for your business, as that is exactly what we strive to achieve here at Smarter Business. Knowing that you would highly recommend our services is the best compliment our team could receive. Thank you again for choosing us, and we look forward to supporting your business in the future!

Thank you,
Smarter Business

Rated 5 out of 5 stars

Luke was very helpful iwhen advising on…

Luke was very helpful when advising on our new contract.

1 June 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Hi Phillip,

"We truly appreciate you taking the time to share this! Luke will be delighted to hear your praise for his outstanding support. Making our customers happy is what we do best, and we can't wait to provide you with the same top-tier service in the future."

Smarter Business

Rated 5 out of 5 stars

Renewal of electricity contract

Luke Singh sorted out the renewal of our rugby club's electricity contract for me. The fixed rate peak and off peak tariffs were very competitive and the whole process went very smoothly.

10 March 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

"Love hearing this! We know how important it is for clubs to keep overheads down, so we're glad Luke could secure those competitive rates for you. Thanks for the support, and we look forward to powering the club for years to come!"

Rated 5 out of 5 stars

quick and helpful response from Luke

16 March 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

"Thank you for the kind feedback! I’m glad to hear Luke provided a quick and helpful response. If there’s anything more you need, we’re here to help."

Rated 5 out of 5 stars

Luke Singh sorted out my electricity…

Luke Singh sorted out my electricity contract for me. He was easy to get hold of to discuss any questions I had and got me a good deal . Thank you Luke!

2 March 2026
Unprompted review
Smarter Business logo

Reply from Smarter Business

Thank you, Rosemarie. We’re thrilled to hear about your positive experience! Luke is a valued member of our team, and we’ll be sure to pass your thanks along to him. We're glad he was able to secure a great deal for you. Thanks for choosing us!"

Rated 5 out of 5 stars

Easy renewal

Richard SooKoo was really helpful with our electrical renewal. He contacted me in plenty of time and I requested a call back on a later date. The quotes he pulled together were split clearly and he included all costs, so there were no hidden surprises. Thank you for your help Richard.

7 October 2025
Unprompted review
Smarter Business logo

Reply from Smarter Business

"Dear Customer, thank you so much for the wonderful feedback. We are truly delighted to know that we were able to assist you in a timely manner and that Richard is consistently prioritizing your best interests. We will continue to strive to offer you the highest standard of service."

Kind regards, The Smarter Business Team

Rated 5 out of 5 stars

Luke was very good and promptly replied…

Luke was very good and promptly replied to every query.

1 November 2025
Unprompted review
Smarter Business logo

Reply from Smarter Business

Thank you for your sterling review. We value your business and look forward to working with you again soon.

Rated 5 out of 5 stars

Luke was reliable and professional…

Luke was reliable and professional happy with the work he completed.would definetly recommend.

10 November 2025
Unprompted review
Smarter Business logo

Reply from Smarter Business

Your outstanding review means a lot to our team. Thank you! We are excited for our next opportunity to serve you.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, Provide us a new electric suppllier cheaper than before we had.

7 October 2025
Unprompted review
Smarter Business logo

Reply from Smarter Business

It’s genuinely a pleasure collaborating with you, and we’re thrilled to continue delivering the level of service you expect and deserve. Your support means a great deal to us.

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