Smart Currency Exchange Reviews 

2,149
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, who provide sound advice and make the process easy to understand. Many people found the service to be seamless, efficient, and reliable, appreciating the smooth transfer of funds and quick responses. The user experience is often described as straightforward, with secure payment processes and clear guidance, instilling confidence in those transferring large sums. However, some customers also noted occasional issues with delays in receiving payments or transfers being rejected, sometimes requiring them to resolve matters themselves.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, frequently describing it as efficient, fast, and reliable, with... See more

Payment

Customers had positive experiences with payment, finding the process of transferring money straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as efficient, informative, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Smart currency exchange to transfer our money to Italy to complete our house purchase. Matt has been really helpful and we would definitely recommend Smart Currency Exchange to anyone sending... See more

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

Get a free quote

Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,149)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful service

They were in touch as soon as I registered. Had a later welcome call after sending me relevant information. Call was helpful. Transferring money was straightforward, money was in my Spanish account within a few hours.

16 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Ali,

Thank you for taking the time to leave your review. We're pleased to hear that your had a good experience with the speed of contact and payment!

We look forward to helping with your next payment.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very professional

Very professional, open and honest. Also worked promptly.

12 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Diane,

Thank you for your lovely words. We really appreciate you taking the time to leave your review.

We look forward to helping with your next payment!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great customer service and simple…

Great customer service and simple online transfer set up etc.

10 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Michael,

Thank you for taking the time to leave us a review.

It's great to hear you were happy with the process and customer service to get your transfer completed.

We look forward to helping you again.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very very helpful

10 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Janet,

Thank you for taking the time to leave your review. We're so glaf we were able to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I'm not good at putting my money in…

I'm not good at putting my money in someone else's hands but throughout my experience I felt nothing but confidence.
Clear guidance from people good to talk to and a service which was first class. My pounds in England arrived as euros in my French bank in hours. So smooth.

9 February 2026
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Reply from Smart Currency Exchange

Hi Terry,

Thank you so much for your review.

We're so pleased you had a good experience with our service and we look forward to helping you again!

Should you have any more questions please don't hesitate to reach out. If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 2 out of 5 stars

Transfer refused after recipient accepted

Though the persons I interacted with were friendly, the company refused to transfer my funds which then had to be returned to an account in my name. This caused all sorts of delays, hassle and stress. This company was recommended for easy currency exchanges - not for me 😒

9 February 2026
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Reply from Smart Currency Exchange

Hi,

We're sorry to hear that we weren't able to process your transfer, and for the subsequent delays this may have caused.

On the rare occasions this does happen, our team put every effort into keeping you informed on the status of the transfer and return of funds, but we do understand the frustration and apologise for any inconvenience caused.

If there is anything further you would like to discuss with our team, please contact accounts@smartcurrencyexchange.com or call 020 7898 0541 and we'd be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Shop around to compare rates

I wanted to transfer a large sum to purchase a property abroad. This company was recommended by a friend as it doesn't charge fees.

The exchanges rate wasn't the best but I was assured the service would make it for it and its secure and trusted.

Call backs were scheduled and made on time. All very friendly.

The service was OK until I found a few other big companies offering much better exchange rates - savings of £1000 per £100,000 exchanged.

Communications about potentially cancelling the planned transactions have only been made via email - no calls made by the company.

Service is OK but not outstanding and there are better rates even after fees have been added.

2 February 2026
Unprompted review
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Reply from Smart Currency Exchange

Hi Mr B,

Thank you for taking the time to leave your review.

We're pleased to hear that the interactions you've had with our team were positive and that the service met expectations.

We do regret that you weren't happy with the exchange rates offered. We understand some other money transfer apps and services may initially offer better exchange rates on the day. However, many of these services have very limited customer support and no risk mitigation on your transfers.

With exchange rates moving by the second, working closely with your account manager to put the right plan in place for your transfers can save you thousands when compared to checking the rate right at the point of transfer.

If you have any more questions for our team, or would like to discuss your transfers further, you can reach our team on 020 7898 0541 or email info@smartcurrencyexchange.com

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Disappointed with transfer

I was under the impression my wire transfer would be to a US bank. However, it was to a USD account in the UK. Consequently the wire transfer charge from by bank was double. I won’t be using Smart Currency in the future.

6 February 2026
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Reply from Smart Currency Exchange

Hi Mary,

Thank you for taking the time to leave your review. We're sorry to hear about the charges from your bank in order to complete the transfer.

We're not able to control the charges put in place by the sending banks, but understand this can be frustrating. When clients bring this to our attention, we will always do everything we can to mitigate these costs - as we did for you by reimbursing the additional charges on your transfer.

Please let us know if you require any further assistance and we’d be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Constant contact with my

Constant contact with my account manager, there to advise me whenever I needed him.

6 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Christine,

Thank you for taking the time to leave your kind review. We're so pleased to hear you had a good experience with us.

We look forward to helping you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Smart Currency Exchange and my account manager Callum are excellent

Smart Currency Exchange is an excellent company. I did lots of research and called several companies before proceeding with them.

My account manager Callum has been fantastic. He is very responsive, efficient, provides clear support and is very helpful. I really appreciate his guidance during this process, as it was my first time dealing with exchange rates. I also secured a very competitive rate.

I strongly recommend Callum and Smart Currency Exchange to everyone.

22 January 2026
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Reply from Smart Currency Exchange

Hi Alex,

Thank you so much for your review. We're so pleased that you chose us over our competitors and that we were able to demonstrate why!

We'll be sure to pass you kind words on to Callum.

If you do have someone to recommend us to you can earn rewards through our referral scheme! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service

Great service - Arron was extremely helpful and knowledgable, Many thanks.

29 January 2026
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Reply from Smart Currency Exchange

Hi Michael,

Thank you for your positive feedback. We were so pleased to hear you had a positive experience with Arron.

We hope to be able to help you again the next time you need to transfer money!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very happy

Very happy
Excellent service and very helpful by telephone. Will recommend

2 February 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Linda,

Thank you for taking the time to leave your lovely review.

If you would like to recommend our services to a friend, you can earn rewards through our referral scheme! To find out more, visit: smartcurrencyexchange.com/tp-refer

We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

As a first time Customer

As a first time Customer, i felt pressure to comply with instructions, however confidence came with time
Thanks

28 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Charlene,

Thank you for taking the time to leave your review.

We do understand that parts of the process can be daunting when it's unfamiliar. Our team are always available on the phone to answer any questions and explain anything needed.

Thanks once again, and we look forward to your next transfer.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Efficient, trusting service

Prompt service, precise and I felt trust from Rhys who set up my account. Funds hit my account early tge following day.
I will definitely carry on doing business with this excellent service.

29 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Paula,

We're so pleased you were happy with the speed and service offered by Rhys.

We look forward to helping with the next transfer!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi David,

Thank you for taking the time to leave your review. We're glad we could help!

We hope to help again the next time you need to transfer money abroad.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Smart currency with Confidence

I’ve been using Smart currency now for Years & would never use anyone else, it’s the confidence & professional way all the smart currency advisors have been with me, You feel so safe from start to finish.

29 January 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Cliff,

Thank you for being such a loyal customer!

We really appreciate you taking the time to leave a review. It's a huge help for us. We're so pleased you have been happy wit hthe service we've provided.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent currency exchange experience

Very straight forward and helpful advisors. Quick to process the payment at both ends and costs were very competitive.

26 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi David,

Thank you for taking the time to leave your review of your experience with Smart Currency Exchange.

We're glad to hear your transfers went through quickly and we look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I recently used Smart Currency to…

I recently used Smart Currency to transfer money from Australia back to the UK.
I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the options available to me, in detail and made sure I understood the processes.

He was then able to secure me a deal and lock in a great rate, which I am extremely happy about. After sending the money from Australia and it arriving with them, it was a seamless process to receive it in my nominated account.

I would certainly use Smart again and would not hesitate to recommend Danny and team to any family or friends!

16 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tim,

Thank you for taking the time to leave your review of the service you experienced with Danny. We're so pleased to hear everything went smoothly as expected!

If you do have someone in mind who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great customer support

Great customer support which made the whole process manageable and stress less.

23 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Randell,

Thank you for taking the time to leave your review of the service you received.

We're pleased we were able to keep the process simple and look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Beat the quote I'd been offered by Wise…

Beat the quote I'd been offered by Wise and Revolut, and far less hassle to sign up for than those. And very nice to be dealing with actual live people when one is stressing out over unfamiliar financial shenanigans, rather than a stonewalling app or webpage.

25 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Alex,

Thank you so much for taking the time to leave your review.

We're delighted to hear you found the process easy, and the benefits in being able to speak to a real account manager at your convenience.

Should you have any more questions please don't hesitate to reach out. If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

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