Smart Currency Exchange Reviews 

2,149
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and professionalism of the staff, who provide sound advice and make the process easy to understand. Many people found the service to be seamless, efficient, and reliable, appreciating the smooth transfer of funds and quick responses. The user experience is often described as straightforward, with secure payment processes and clear guidance, instilling confidence in those transferring large sums. However, some customers also noted occasional issues with delays in receiving payments or transfers being rejected, sometimes requiring them to resolve matters themselves.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, frequently describing it as efficient, fast, and reliable, with... See more

Payment

Customers had positive experiences with payment, finding the process of transferring money straightforward,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting it as efficient, informative, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Smart currency exchange to transfer our money to Italy to complete our house purchase. Matt has been really helpful and we would definitely recommend Smart Currency Exchange to anyone sending... See more

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

Get a free quote

Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,149)

211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arron is 5*

Arron is 5*
From start to finish Arron has been excellent. He got me a good rate, helped me set up our account and held my hand through the whole process to a successful conclusion. I highly recommend Arron and Smart Currency.

28 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Michael,

Once again, we're so pleased to hear you had a good experience with Arron. We'll be sure to pass on your kind words.

If you know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Spanish Property Sale

My experience with Smart Currency Exchange was first class i could not have hoped for better and having Alastair Archbold to manage my account was an absolute pleasure,
He handled all the money details of my
Property sale from Spain to the UK so well, That i now know why you are called
Smart Currency.
Kind Regards
Kelvin Webb

28 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Kelvin,

Firstly, congratulations on your property sale!

Thank you so much for your feedback. We're really pleased to hear you were happy with how your transfer went and the service Alastair provided.

If you know someone who could also use our help, remember to refer them through our scheme and get rewarded: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 4 out of 5 stars

Smart did everything they said they…

Smart did everything they said they would do. Offered advice when I needed it and kept me informed. I would use them again if I needed to and would recommend them to others.
Thank you

23 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Shirley,

Great to hear that everything went well with your transfer and you had a good experience with the service.

If you have someone to recommend us to, you could earn rewards through our refer-a-friend scheme! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I have found them to very professional…

I have found them to very professional at all times . They keep in regular contact , and have already helped me greatly with one transaction, Alistair in particular.

21 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi David,

Thank you so much for taking the time to leave your review. We'll be sure to pass your comment on to Alistair.

We look forward to speaking again soon to help with any future transfers.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Technical Hitch

The personal service was much appreciated, but the exchange rate didn’t match my usual service provider.
Also there was a technical problem which delayed my transaction going through.

22 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Brian,

Thank you for taking the time to leave your review.

We're sorry to hear you were unhappy with the exchange rate at the time of your transfer.

If you have any further questions about your transfer, our team would be more than happy to help. You can reach them on 020 7898 0541.

We hope to be able to help with another transfer in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I have never made a currency exchange…

I have never made a currency exchange before & felt completely out of my comfort zone.
From the first communication I was assured the support was there for me. My trader checked in with me throughout the process which I have now completed.
I would not hesitate in recommending smart currency, they were most professional in all aspects.

27 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Linda,

Thank you for taking the time to write this review.

We're so pleased to hear we were able to reassure you during the process and that you were happy with the service.

If you have someone to recommend us to, you can earn rewards for every successful referral. Visit: smartcurrencyexchange.com/tp-refer

Thanks once again, and we can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I have been using Smart Currency…

I have been using Smart Currency Exchange for around 4 years now. With the purchase of a villa back in 2022 and recently this month April 2026 for the sale. This company is outstanding with exceptional staff. Callum Hyams-Parish has been my advisor throughout the whole process. He’s been incredibly processional, fantastic communication, friendly, supportive and a pleasure to do business with. It’s very important that you trust the person you are sending hundreds of thousands of pounds to as it can be quite stressful but Callum has been brilliant. I highly recommend this firm and its advisors.
Thank you for all your help.

8 April 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Daniel,

Thank you so much for your review. And thank you for thinking of us again when it came to the sale of your property.

Congratulations on everything going through. We'll be sure to pass your kind words on to Callum and we hope to be able to help you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very easy transaction with professional…

Very easy transaction with professional and helpful trader, Rory, who guided me through how to get started. Setting up payment and transfer a doddle even for someone not that conversant with tech. Would happily use whenever needed.

23 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Veronica,

Thank you for taking the time to leave your review of the service provided by Rory.

We're so pleased to hear you had a positive experience during your transfers with us.

If you have any further needs or know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Personal approach

Personal approach . Ease of contact. Polite and professional. Confirmation along the way. Access to view account and movement

21 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Gaynor,

We’re delighted to hear you had a good experience with these parts of the service. All things we pride ourselves on!

If you ever need further assistance, we'd be happy to help.

Thank you again, and we hope to speak with you soon.

Best regards,
The Smart Currency Exchange Team

Rated 4 out of 5 stars

First transfer.

Some minor difficulties in completing the form. All good now.

22 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Thomas,

Thank you for taking the time to leave your review.

Sorry to hear you had some technical issues, but great to hear it was resolved and you were happy with the service in the end.

You can contact our team any time if you have questions or difficulties on 020 7898 0541.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

customer satisfaction

From registering the customer feels safe as everything is explained / guided by an allocated Account Manager. Speed of service is amazing. Business is done extremely efficiently and secured. Very professional.

15 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Leonardo,

Thank you for your positive comments. We're so pleased you've been happy with our service.

If you know someone who could use our help, you can refer them through our refer-a-friend scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Honest friendly service

Have been using Smart Currency Exchange for about 8 years, always the same high level of service no drama just honest straightforward service my contact is Baillie who gives excellent friendly service.

19 April 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Paul,

Thank you so much for taking the time to leave this lovely review. We're delighted to hear you've been happy with our service over such a long period.

We'll be sure to pass your kind words on to Baillie!

We look forward to speaking again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent customer care

Not just another online platform to navigate with no humans to assist you, Smart Currency Exchange responded immediately to my enquiry. I was helped by an experienced professional over the phone, and given advice tailored to my needs and a very competitive exchange rate for my transfer.

16 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stephen,

Thank you so much for your lovely review. We're so pleased to hear you are happy with our service.

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

It’s so easy

It’s so easy! A quick phone call followed by an email link and a few minutes later the funds were transferred. Cheaper than using my bank and the personal service is very reassuring. I highly recommend and will be using Smart again soon.

15 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Karen,

We're so pleased you were happy with our personal service.

If you do think of someone to recommend us to, you can earn rewards through our refer-a-friend scheme: smartcurrencyexchange.com/tp-refer

Thanks once again, and we can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

Mixed review

I got a good rate, however the transaction was not followed through. My funds were stuck and no one notified me. I had to call up 4 times before my funds were finally released. It was stressful as I also had received an email on Easter Monday to say the funds had not arrived in their account and no one could confirm where they were until the next working day. A large sum coming from abroad had potentially gone astray, unnecessary stress. A good rate, however poor after care.

31 March 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Bernadette,

Thank you for taking the time to leave your feedback.

We're sorry to hear about the delay to your payment. This is far from typical - we aim to process the onward transfer as soon as possible. Often the same day!

With payments over the Easter break, what usually would have been completed within 1-2 'business' days may have led to a short delay due to the two UK Bank Holidays.

We apologise for the issue you had and hope we can make amends if trusted with your payments in the future.

If you have any further questions, you can reach our team on 020 7898 0541. We operate 8:30am-6pm, Monday to Friday.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Professional helpful service

Professional helpful service. Easily accessible advice.
Individual follow up support.

9 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Frank,

Thank you for your positive feedback. We were so pleased to hear you found the service helpful.

If you know someone who would benefit for the individual support we offer, you can refer them via our referral scheme and get rewarded for every new customer you introduce: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Polite and efficient service and though…

Polite and efficient service and though there was much communication beween the service and client, it was always patient and reassuring and information was ultimately in the client's interests.

2 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

We appreciate your kind words and the time you took to share your experience.

Should you have any more questions please don't hesitate to reach out.

If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very helpful

Very helpful, reassuring and knowledgeable

8 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Waddams,,

We're so pleased to hear you had a positive experience with our service. Thank you for taking the time to post your review!

We look forward to helping you with all of your future transfer needs.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stella,

Thank you for taking the time to leave your review. We're pleased to hear you had a good experience with our service!

We look forward to helping you with your next transfer.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great customer service easy process to…

Great customer service easy process to follow

1 April 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Debbie,

Thank you for taking the time to leave your kind review. We're glad our customer service made things easy for you!

We look forward to helping you with all of your future transfer needs.

Best regards,
The Smart Currency Exchange Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look