Smart Car UK Reviews 29

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Made one phone call was given a great price for window tinting and they did it the same day it was excellent service and a great job with no problems many thanks excellent

Rated 5 out of 5 stars

I’ve been using Smart car for many years now. Have taken multiple cars to Phil & team due to my bad driving. Faultless service, Always friendly and accommodating but most of all trustworthy people who... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Smart Car UK enough for their professionalism and service. They communicated with me from start to finish about the progress of my car and went above and beyond to meet my satisfaction... See more

Rated 5 out of 5 stars

Very happy with work done on replacing damaged door. The service was good and I was kept informed, although job took longer than expected because of Toyota providing wrong door! It was useful having... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Car Accessories Store

Information provided by various external sources

Smart Car UK. Many people's first choice for car body repairs in Swindon and the surrounding area.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great service, great job on my car - quick responses to emails / calls etc during the quote & repair process. Special thanks to Tracy on the front desk / office and David.

24 October 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Thank you for your kind review. I shall pass on your gratitude to the team. I am certain it will make their day. We thrive on excellent customer service

Rated 5 out of 5 stars

Excellent customer service

We chose via the insurance company to use Smart Car for our Toyota repair after our car was reversed into.
Tracey the receptionist was very helpful and so cheerful. She explained to us the process and kept us up to date with how the repairs were doing.
The repair was done to a very high standard indeed. We were over the moon with the end result. You would never of known the car was damaged.
Thank you to the repair staff that worked their magic to get our car back normal. ROSS as we like to call him (R022) looks amazing.

Its very rare nowadays to receive such high standard in customer service these days and so refreshing. Well done all.

We hope you enjoyed the cakes and biscuits as a Thank you. We will definitely recommend/us you again. Karen and Martyn

29 August 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Hi Karen and Martyn...WOW! Thank you so much for your kind review. Not that we wish it, being a car accident repair body shop, you can definitely come again!! We're glad ROSS is feeling much better and ready for many miles of faultless motoring. Many thanks again, the team at Smart Car UK (Fix Auto Swindon)

Rated 5 out of 5 stars

Highly recommend smart car uk

Highly recommend smart car uk! I had a car drive into the side of me and cause a huge amount of damage. Smart car uk communicated well with myself and my insurance, and did a fantastic repair on my car too. Shout out to Warren especially who went above and beyond to help me also.
Thanks to all the team

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb from start to finish

I can’t thank Smart Car UK enough for their professionalism and service.
They communicated with me from start to finish about the progress of my car and went above and beyond to meet my satisfaction. Special thanks to Cherise who is just amazing and what she does, friendly, approachable and knows what she is doing when it comes to running a business! I would 10000% recommend Smart Car UK

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company, highly recommend

Great company, they have worked on my car a couple of times. Work is always to a very high standard, reasonably priced & friendly knowledgable staff.

25 April 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Thank you Niki Porter for your 5 star review of our small family run business. It really makes a difference for our customers to share experiences so that others can make an informed choice when handing their pride and joy over for a bit of our TLC :-)

Rated 5 out of 5 stars

Looking Good As New

Have used Smart car since the very begining for all of our vehicles, being a transport company we get a few bangs bumps and scuffs!! Great customer service and quality work always, nothing is to much and the cars come back as good as new. Highly recommend

17 April 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Thank you Gary for taking the time to leave your kind review. We do pride ourselves just like you do with GoGary airport transfers with great customer service. We are a small family run business, so quality and service is paramount!

Rated 5 out of 5 stars

Best of the best !

I’ve had work done on a few cars with these guys and have been more than happy with the quality of the work , the speed and the service ! Always my number one go to for quotes and recommendations! Thank you for all of your help at stressful times.

20 June 2024
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Thank you Rebecca McKenzie for your kind review and taking time out to do so. I will pass on your gratitude to the team who will no doubt be delighted. You are welcome anytime. Thanks again!

Rated 5 out of 5 stars

wouldn’t go anywhere else

I’ve been using Smart car for many years now. Have taken multiple cars to Phil & team due to my bad driving. Faultless service, Always friendly and accommodating but most of all trustworthy people who I would not hesitate to recommend everytime. Thank you!!

9 May 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Thank you Samantha for your kind review. Being a small family run business, it is so important for us to please not just our repeat customers, but all customers. Our customer care reputation is so valuable to us. To receive a glowing review like yours makes us feel the work we do, is all worthwhile. Thank you very much!

Rated 1 out of 5 stars

Bad communication!

The paint work done on my Peugeot was very good. However the customer service was very disappointing. I was told to pay £30 to have a very precise estimate to fix some small dents on my bonnet. This would then be refunded back to me if I went ahead with the quote. I agreed and was more than happy to continue the work. I then received a phone call the day before collection saying that they had removed my front bumper to fix the bonnet. While doing this they disconnected the front camera. I was then told I would have to pay an extra £300 to have the camera re-activated. At no point was I warned about this before the work had begun. I now have my car back but without a working front camera. Overall they broke my front camera and have refused to repair it, This is totally unacceptable. Beware!

7 April 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Hi Ross Mackenzie. Thank you for taking the time to review us, although we are disappointed you feel we are only worth one star, especially as you've said the work we carried out was very good. One star is not a real reflection of our talent. You are also stating we broke your camera, which as you know, is not true. The camera is not broken. The camera was unplugged as part of the manufacturer's repair methods. Regards the £300 to have the camera re-activated; I do apologise but modern cars do sometimes require what's called an ADAS reset. It is carried out by a specialist company; not us. We would just pass their cost onto you. We wouldn't have known until we carried out the work, stripped your vehicle, then discovered a front facing camera being present, which would need recalibrating if disconnected. Cars of today and so jam packed with technology. To simply unplug a component will cause an error with the camera that would need recalibrating once reconnected. I wish it were more simple like the old days, but we must repair cars and follow the manufacturer's rules of repair methods. We do not and will not deviate from the manufacturer's repair methods. If you wish us to cut corners, leave your car unsafe, we will not. We are a reputable car body repair business with thousands of happy customers where we have repaired their vehicles as per manufacturers methods of repair. Please do not hesitate to ring us on 01793 528452 to discuss further

Rated 5 out of 5 stars

Superb work completed

I have used Smart Car UK a couple of times now and have found them to be extremely helpful with great customer service. The end results of the work done is exceptional and although been given a timeframe for the work to be done, they have completed earlier than stated on both occasions. I would not hesitate to recommend.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

I had Darren Dale as my taxi driver

I had Darren Dale as my taxi driver, I’ve had him many of times and he is absolutely amazing! The car is always clean, he always polite and friendly, loves making conversations with us! He always asks if we have any requests for music that we like and is always on time! Best taxi driver in Stafford town!!x

23 February 2025
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Well done Darren Dale, however he is not Smart Car UK, but we're happy to take his credit!! LOL!

Rated 5 out of 5 stars

Major repairs to Insurance Write-off

They carried out major repairs to my car which the insurers had written off. The quality of the repairs was excellent as was the service overall. They went out of their way to keep me fully informed and provided regular updates. I cannot recommend them too highly.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Really fantastic work

Really fantastic work, very kind staff took me to the outlet village, then picked me up when the car was finished, this family run team, go above and beyond, would definitely recommend, work on car was fantastic 10 🌟 again. Thank you so much

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, friendly and professional service plus very competitive charges. This was my second visit to Smart Cars, Swindon within a year, highly recommendable, special thanks to Adam.

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional

Fast, friendly and professional service plus very competitive charges. This was my second visit to Smart Cars, Swindon within a year, highly recommendable, special thanks to Adam.

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Very happy with the work done and the customer service I've received. Excellent experience overall!

14 August 2019
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Hi Natalie,
Thankyou for taking the time to write a review, We are all pleased you are happy with the work carried out to your vehicle, and of your experience of using our service, :)

The Team @ Smart Car UK

Rated 5 out of 5 stars

Great service

Great service. They were really helpful. The job was done to a really high standard and they even straightened my number plate!

10 August 2019
Unprompted review
Smart Car UK logo

Reply from Smart Car UK

Hi Sophie,

Thank-you for your 5* review!
The whole team are delighted :)

Smart Car UK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look