Slick Willie's Skate Store Reviews 

161
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

What a draining experience. People in the shop when you call are totally unhelpful if your delivery doesn’t show up, don’t answer their email, no tracking info given just took money and didn’t com... See more

Company replied

Rated 5 out of 5 stars

Ordered from Slicks a few times over the years Always been brilliant and easy to order. Only ever had 1 issue where stock wasn't accurate but they got in touch with me and resolved it very quickl... See more

Rated 5 out of 5 stars

I’m a 60 year old grandmother learning to skate so I can go skating with my grandchildren. Called the store before ordering and a very lovely gentleman answered all my questions re the skates, very po... See more

Rated 3 out of 5 stars

I’ve had mixed experiences with Slick Willie’s Skate Store. While their customer service is generally friendly and helpful, I’ve had issues like stock inaccuracies before, though they did resolve it q... See more

Company details

  1. Skate Shop

Written by the company

London's oldest skate store selling Skateboards, Inline Skates, Scooters, Roller Skates and more!


Contact info

3.5

Average

TrustScore 3.5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(161)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shop

Great shop, the customer service is outstanding. The customer service and staff are a big reason why I shop here

Not to mention an abundant selection of goods

Well done keep it up

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Never used Slick Willys before but…

Never used Slick Willys before but will most certainly again! Super fast delivery, perfect item and delivered in perfect condition. The ability to use Klarna as well to get my wife her perfect pair of skates for her birthday whilst they were on offer was the cherry on top!!!!
Defo recommended

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant British Skate Store

Ordered from Slicks a few times over the years
Always been brilliant and easy to order.
Only ever had 1 issue where stock wasn't accurate but they got in touch with me and resolved it very quickly. (Have had the same stock issue with 2 other big skate companies and Slicks definitely dealt with it the fastest and best - other companies didn't even bother to contact me!)
Fast shipping
Helpful via email
Skater run so they actually seem to care. Wish we had physical shops in Scotland!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery and professional staff! Definitely recommend I ordered online.

I’m a 60 year old grandmother learning to skate so I can go skating with my grandchildren. Called the store before ordering and a very lovely gentleman answered all my questions re the skates, very polite and knowledgeable. Skates arrived less than 24 hours after I ordered them! The skates are fantastic and I feel really comfortable and safe with the skates that have a higher ankle boot. I’m enjoying myself greatly. Thank you to Slick Willie store for being so professional.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Quality Service

Quality service from the Slick Willie’s team.

Spoke to a member of staff over the phone about the shoes I wanted and they addressed my questions. I then placed the order and the shoes arrived the next day.

Highly impressed and recommended.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in a friendly and relaxed environment

From the moment we walked into the shop until we left, we felt welcomed. The lady who helped us was so lovely and really helped my son and I find exactly what we wanted. As a fairly new family to the world of all things skateboarding, we felt at ease and part of the community rather than feeling out of our depth. We live in Hertfordshire and made the visit to London, especially to visit Slick Willie’s. We will definitely be back again!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

Amazing, with great customer service and an efficient service! Honestly wish I could give them 6 stars

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Really happy with customer service, very proactive. Ordered roller blades, bearings, wheels, backpack it was delivered exact date. Highly recommended, will by again from them for sure.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and nice people

Decided to learn to skateboard as an adult, I was anxious about buying the skateboard but they were nice and helpful in the shop. Came home with a smile and a skateboard 😀

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Purchased from them twice

Purchased from them twice, once in store, once online. In store they were friendly, helpful and knowledgeable.
Online purchase was seamless, though delivery was a little bumpy (not their fault).

22 February 2024
Unprompted review
Rated 2 out of 5 stars

Purchased a pair of skates online two…

Purchased a pair of skates online two weeks ago. Had to get in touch with them myself only to be informed that said skates are out of stock. Very disappointing as I had ordered them for my daughter for Christmas. You need to up your online game and communication.

14 December 2023
Unprompted review
Slick Willie's Skate Store logo

Reply from Slick Willie's Skate Store

Hi Ailsa

We have to hold our hands up on this one, on this occasion our warehouse team forgot to let us know there was an issue with your order.

As you can see from our other reviews we very consistently get it right but in this case a mistake was made. We are very sorry we let you down and if you do chose to shop with us again we will make sure we look after you.

Kind regards

Slick Willie's Skate Shop

Rated 5 out of 5 stars

Great experience, would recommend!

After looking around I decided it was worth getting some quality skates for my daughter and Slick Willies offered a great range to choose from and at a very reasonable price.

A couple of other places I looked at were unable to deliver in the time-frame I needed (birthday that weekend) but SW offered very fast DPD delivery. I ordered very late on Monday evening and the skates were shipped and on their way just after 10:00 the next morning - fantastic! Well done SW!

2 October 2023
Unprompted review

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