Easter week Family 13 Four Generations (23 moths - 78) get together. Lovely isolated location with 35 minute country stroll to the pub. Everything you need whether rain or shine on tap The Big Wows... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous, fun,family weekend. Sean was there when we arrived. Showed us around and showed us how to use the,steam room,shana,swimming pool hot tub and kitchen appliances. There were notes and literat... See more
Company replied
My 60th celebrations. Mix of grandparents, kids and grandkids had a fab time at Fuzzy Orchard. Facilities first class and modern and spot on for everyone in our party. Pool, Sauna, Hot Tub, BBQ Hut... See more
Company replied
I have booked with Sleeps12 several times now & always found the ideal property. Due to our multi generational group we tend to look for a bit of everything. This includes indoor pool, hot tub, indoor... See more
Company replied
Company details
- Self-Catering Accommodation
- Group Accommodation
- Holiday Home
- Vacation Home Rental Agency
- Vacation Rental
About Sleeps12
Written by the company
Sleeps12 Reviews: Happy Guests Enjoying Happy Times
Guests love their Sleeps12 experience, from the user-friendly website packed full of information, to the helpful team in the office, the ease of booking and a stay in one of our luxury large group holiday houses. We want your Sleeps12 holiday or short break to be the best ever because Happy Guests = Happy Us.
Beautiful Holidays, Wonderful Memories
Spend extra special times with friends and family when you stay in a Sleeps12 luxury large group holiday house, make memories to last a lifetime. With exclusive use features like indoor pools, hot tubs, saunas, games rooms, movie rooms, BBQ lodges and play areas, our group accommodation is for all ages in all seasons.
Amazing Houses, Exclusive Features, Fantastic Locations
From historic country houses and beautifully converted barns to rambling old farmhouses, timber-clad lodges, and riverside cottages, there’s something for everyone. Our holiday houses are family friendly, access friendly and dog friendly, they’re for big happy holidays, celebrations with your loved ones, walking breaks, sophisticated hen weekends, corporate away days and hospitality.
Whether you want to stay on the edge of the Forest of Dean, on the South Devon coast, deep in the Somerset countryside, close to the heather-clad heaths of Exmoor National Park or in the Surrey Hills, we have everything you need to make it perfect – ideas for days out, places to eat, caterers to come and cook up a feast for you, entertainment, florists and pamperers.
Contact info
37 Waterloo Road , TA21 8JQ, Wellington , United Kingdom
- 01823 665500
- info@sleeps12.com
- www.sleeps12.com
4.8
Excellent
478 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great family house with lots of space for children, including swimming pool. Disappointed at lack of log fire in main sitting room but well equipped, clean and comfortable.
Well organised, clear and available on the phone for queries. Good to have access to the owner, who was responsive. Very well equipped house.
30 December 2025
Reply from Sleeps12
We’re really pleased the house worked well for your family, especially the space for children and the pool. Thank you as well for the balanced feedback — it’s great to hear the house felt comfortable, well-equipped, and that support was there when needed.
Family Christmas
We had a great time at ramscombe. Everything we could have wished for.
22 December 2025
Reply from Sleeps12
It’s wonderful to hear that everything came together so smoothly and that the house provided exactly what you needed for such a special family gathering. We’d love to welcome you back again for another memorable stay!
Fabulous break 37 to 96 years
What an absolutely wonderful place from the immaculate bedrooms to the fabulous swimming pool a sauna with stunning views!! Every one of our group. 17 of us aged from 37 to 96 had a really amazing time. Thankyou.
20 December 2025
Reply from Sleeps12
Thank you so much for sharing this — what a fantastic age range to travel together! We’re delighted the house gave your whole group a place to relax! It sounds like a truly special stay, and we’d be very happy to help you plan another one in the future.
This house was amazing
This house was amazing. We stayed to celebrate husbands 40th and it was more then we could have ever asked for. Hosts met us and gave us loads of information. Beautiful place to stay and something for all ages.
24 December 2025
Reply from Sleeps12
Thank you for sharing this — we’re so pleased the house helped make such a special birthday celebration memorable!
Excellent standard of accommodation
Excellent standard of accommodation, well-equipped. Booking was easy and communication great throughout.
20 December 2025
Reply from Sleeps12
It’s great to hear everything felt well thought-through and easy from start to finish. A smooth booking process and clear communication really do set the tone for a relaxed stay, so we’re glad that came across!
There was everything needed for a…
There was everything needed for a pleasant family break
24 December 2025
Reply from Sleeps12
We’re glad it worked so well for your family break!
Beyond the Cottage.
Beyond the cottage was very comfortable with plenty of space for the whole family 13 of us.
Had everything we needed and more, It was so well equipped for my granddaughter to my parents.
Welcomed with a delicious home made carrot cake my favourite. We will definitely book again.
12 December 2025
Reply from Sleeps12
We’re so pleased the house suited a multi-generation stay and made time together feel easy and relaxed. It’s always rewarding to know that both the practical details and the personal touches helped create a stay that felt special. We’re glad you’re already thinking about returning — that means a world to us!
Reply from Sleeps12
We’re pleased the quality of the homes and the value felt right for your stay.
Reply from Sleeps12
It’s lovely to hear the house made such a good impression!
Outstanding property for large groups seeking a bit of luxury
We arrived at Shires for our annual pre Christmas friends gathering and were greeted by Gary and gifted a beautiful homemade chocolate cake. He showed us round and then left us to enjoy our weekend making sure we knew how to contact him if needed.
The house and all its facilities is outstanding! The kitchen and dining area was perfect for our large group and lots of convivial chatter. On the Friday we had a winter BBQ using the bbq hut which was fantastic. And we cooked a full “Christmas” dinner on the Saturday evening - the kitchen is so well equipped for large groups. We all congregated in the pool and hot tub as well as in the cinema room or playing pool. So many spaces for a large group and we never felt on top of each other.
Wouldn’t hesitate to book again at Shires or another of the Sleeps 12 properties 🌟
12 December 2025
Reply from Sleeps12
It’s wonderful to hear how well the house supported a festive weekend with friends. Having space to come together for meals, unwind in different areas, and enjoy the facilities without feeling crowded is exactly what these larger homes are designed for. We’re also pleased that the welcome and support on arrival helped everything feel relaxed from the outset. It sounds like a memorable pre-Christmas stay, and we’d be delighted to help with plans whenever the next gathering comes around!
Reply from Sleeps12
Thank you so much — we’re really glad you felt the house had everything you needed for a perfect stay. It would be a pleasure to welcome you back again.
I had a very pleasant stay
I had a very pleasant stay. The accommodation was clean, well-maintained, and thoughtfully arranged, with all essential amenities provided. Communication with the host/staff was smooth and professional, and both check-in and check-out were hassle-free. Overall, it was a great value for money, and I would happily stay here again and recommend it to others.
10 December 2025
Reply from Sleeps12
We’re really pleased to hear that you had such an enjoyable stay and that everything ran smoothly from start to finish. It means a lot to us to know you felt comfortable and well looked after! We’d be delighted to welcome you back again in the future.
Fantastic house for a large group
Fantastic house for a large group of friends or family. Everything was provided and the house was spotlessly clean. Christmas tree was a lovely surprise. Plenty of information prior from Sleeps12 and this is the third time I’ve used them. Only thing to be aware of is the lane to get to the property is over a mile long and very narrow. Worth the views when you get to the house and especially from the pool room.
5 December 2025
Reply from Sleeps12
Thank you so much for sharing this — we’re really glad you had such a wonderful stay! We truly appreciate you choosing Sleeps12 again and again, and we’d be delighted to welcome you back for your fourth stay whenever you’re ready!
The house was exceptional
The house was exceptional! The location, the house itself and the little special touches were just wonderful from the start to the end of our stay.
We had 11 adults staying in the house to celebrate a 50th birthday and could not have wished for a better weekend.
Thank you Natasha.
5 December 2025
Reply from Sleeps12
It’s lovely to hear that the house, the location, and those little touches made the weekend feel so special. We’re delighted that it was the perfect setting for your 50th birthday celebration and that everything came together so well for your group!
Beautiful house
Beautiful house! Clean and had everything to hand! Only one niggle no hand rail in disability toilet/shower room and no handle/seat in that particular shower, but honestly absolutely stunning!!!
13 December 2025
Reply from Sleeps12
Thank you so much for sharing this — we’re delighted to hear how much you loved the house and how clean, well-equipped, and truly special you found it. We also really appreciate your mentioning the accessibility point. Feedback like this is genuinely helpful, and we’ll be sharing it with the owners so it can be looked at properly.
5 stars
Our memorable moments were spending time in the amazing pool and games room was a real highlight and great fun for everyone. We also loved seeing the animals on site, especially the alpacas and pigs, which made the stay extra special. Being so close to Longleat was perfect, and the peaceful setting made it easy to relax.
Our overall stay was fantastic from start to finish. The accommodation was spotlessly clean and had everything we needed. The location was ideal, just 6 minutes from Longleat and around 30 minutes from Bath. Communication with Hesdin and Sleeps 12 was excellent throughout. If we could give more than 5 stars, we would — we would definitely recommend and would love to stay again.
10 December 2025
Reply from Sleeps12
Thank you so much — it’s lovely to hear how much you enjoyed the pool, games room, and meeting the animals (the alpacas and pigs are always a favourite!). We’re really glad the location worked so well for Longleat and Bath, and that everything felt easy and relaxed from start to finish. That is what we work for! We’d absolutely love to welcome you back again.
An amazing house and hosts that were…
An amazing house and hosts that were discrete but always available if needed
Cannot fault the accomadation, it was perfect and really spacious so even at full capacity never felt crowded
Little extras like a home made cake on arrival, additional food for the birds and information about the family just made it so personal
Wording like "please just let us know if something gets broken so we can replace it" ensures that you can just totally relax and not worry if an accident occurs especially if you have children with you
The pool is much bigger that it looks in the photos
Would 100% recommend especially for a group that want to make memories that will last a lifetime
28 November 2025
Reply from Sleeps12
Thank you so much for your lovely review. We’re delighted to hear that the house felt spacious and relaxing for your whole group — it’s exactly the experience we hope every guest has. We’re so pleased you created such special memories together, and we’d be thrilled to welcome you back whenever you’re ready for another getaway!
Blushing Barn is Jurston Barn
Sleeps 12 rename properties and then charge 33.5%. Blushing Barn is actually Jurston Barn. The place is amazing but you can imagine our disgust when we looked on the properties website to find it cost £1820 reduced to £1740. However, Booking with Sleeps 12 cost us:
Your Stay £2,950.00
Extras £75.00
Booking Fee £50.00
Total £3,075.00
Paid
I suspect they charge the property as well! Nobody minds paying a booking fee but this amount paid to a third party is disgusting. They also take a £500 security bond paid 2/11/25. It is now 10/12/25 and still not received !
6 December 2025
Reply from Sleeps12
We’re truly glad to hear you enjoyed the property itself — it’s a wonderful house, and we want every part of the experience to feel just as positive.
We also wanted to clarify a few points to avoid any confusion.
Blushing Barn is indeed the same property as Jurston Barn — it is listed under a different marketing name, but it is the same house, not a different or re-priced property. We do not charge the owner any additional commission on top of what guests pay; the price you see at the time of booking is the full and final cost.
All pricing on both our website and on Sleeps12 is mirrored exactly. The two systems are directly linked, so when you placed your booking, the price would have been identical on both sites. We do charge a £50 booking fee, which we believe is fair and reasonable given the support and service we provide throughout the booking process.
As with most accommodation providers, prices can vary throughout the year based on demand, seasonality, and promotional offers that may become available closer to the time. That can sometimes mean that lower prices appear later, purely due to market conditions.
Regarding your security deposit, we completely understand how important timely refunds are. We process all security deposit releases on the Wednesday following departure. Once released, the timeframe for funds to appear in your account depends on the bank’s processing system, which can take 5–7 working days for card refunds. We have already sent confirmation of the refund leaving our system, but if you have any remaining concerns, we are happy to liaise further and help you resolve this as quickly as possible.
An incredible weekend away!
My family of 11 really enjoyed this time away. The facilities themselves were a very high standard, the amenities were fantastic and the setting / decor / style was amazing! There was something for everyone in this property and would highly recommend for anyone looking to get away, recharge and connect.
6 December 2025
Reply from Sleeps12
Thank you for such a wonderful review!
It’s fantastic to hear that your whole family found something to enjoy and that the house offered everything you needed to relax, reconnect, and make memories together. We’d be delighted to welcome you back whenever you’re ready for your next escape!
Fourth time with sleeps 12
This was my fourth time in a sleeps 12 property! I’ve never been disappointed the properties are always presented in a high quality and are clean, warm and comfortable.
The communication is spot on and I particularly felt that Sam the manager of this property made sure she was known to be contactable at anytime but equally didn’t feel burdened either!
I will 100% rebook with sleeps 12 for future events and gatherings.
6 December 2025
Reply from Sleeps12
Thank you for such a heart-warming review — it truly means the world to us! We’re honoured that you’ve chosen Sleeps12 time after time, and we’re so pleased the property and Sam’s support helped make your stay another memorable one. We can’t wait to welcome you back for your next celebration or gathering!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.