sleepphones.co.uk Reviews 5

Dangerous fault developed in wireless module causing battery to swell. Obviously not safe to use. Emailed re warranty and was ignored. Order replacement out of desperation to sleep and it never turned up. Ignored by customer support and had to dispute through lloyds to get money back.

The products are OK but the support model is abysmal.
I recently bought their most expensive Effortless model and had some trouble with it.
The only way to contact support is to email an address at sleepphones.co.uk. I tried that and got an out of office message back from somebody at go10.co.uk. They didn't say when they would be back, but they did mention another 'team' email address at go10.co.uk, so I emailed that. In reply I received a different out of office email from someone saying they were out for the rest of the week but somebody from the team would get back to me. They didn't.
There is also an 0800 number on the website for sales, so in desperation I tried that. It went to an EE mobile voicemail.
It seems pretty clear that SleepPhones UK has outsourced their UK support to go10.co.uk, so I searched my Linked-In contacts for go10.co.uk and their Managing Director was there, so I messaged him for help. He didn’t reply, and instead simply blocked me.
So by all means buy some SleepPhones, but don’t expect any help from them if you have a problem. Instead, you will have to do as I will, and go to your credit card company and dispute the charge.

I have used SleepPhones for some years now, and the time came to replace them recently. The new sleephones have improved Bluetooth support and last longer. Their customer service is excellent and they were very helpful in resolving a query I had with my new device.

Great idea but quality of the headset is lacking. Used them once a week for a year and then the headphone jack began creating static. Subsequently the jack stopped connecting at all. As the purchase was just over a year prior, the company would not replace them. The company rep very unhelpfully told me that as the warranty expired I’d need to purchase another set of speakers. I clearly won’t be doing that if they’re only going to last a year! Found some cheap replacements on Amazon instead…

These are just what I was looking for! Due to being bedridden, I find the regular over-ear headphones extremely uncomfortable; they actually cause neck injury/strain because they push me out of alignment - pushing my head forward because I'm resting on a pillow, and obviously you can't lay on your side with either over-ear headphones or earbuds without experiencing pain!

You can lay on your side with these and still be comfortable. Some have said they become uncomfortable with all-night wear but I can't comment on that as I only use them for an hour-or-so at a time. They double as an eye-mask which is very handy for me as I always use a mask to help with rest/sleep. I chose the corded version as I don't trust wireless for health reasons, and they were despatched/arrived quickly despite covid lockdown.

I have deducted one star because I sent a product enquiry (I wanted to know the frequency response) and never heard anything back from them. I'm assuming this is because they're focused on their American website - so please don't neglect your UK customers!👍🏻🙋🏻

All-in-all a useful and welcome addition to my routine.