Skullcandy (UK) Reviews 

Placed my order on 10th July, charged two weeks later, and as of 24th July, still no shipment. Contacted support multiple times — completely useless copy-paste replies. Even went to Klarna and my bank. This delay has genuinely stressed me out to the point I said things I haven’t in years. Never expected this from a brand like Skullcandy.

I had headphones that were around about the end of their warranty so was worried I wouldn’t be able to return them once they started having technical issues however i was in contact with Jensen from skull candy and i was given a full refund extremely quickly with no issues at all.

I was told it was delivered. We have received nothing!

They have always been helpful with responses and helped me resolve issue I had.
I now have Crusher ANC2 which are great for base, 360anc for work calls.
And just because I have now added the Aviator 900.
I have went through many brands, and for the price point they are better than all the large brand names I’ve owned previously.

Shocking service. Bought a pair of rail earbuds in March and they won’t power up, hold charge or connect. Despite repeated emails all we get back is a generic email from them.

I have received my Crusher ANC 2 from Skullcandy and They are the best headphones for bass, and sound quality I have ever experienced.

If you want the feeling of a subwoofer box hooked up to the back of a car on a set of headphones that go on your ears, then without a doubt... these are what your after.

They sound brilliant and crisp with a personalised sound experience, and are also perfect for those who aren't a fan of huge bass since you can dial the crusher to your own preference, or turn it off entirely, which makes them still perfect for you.

They are fairly comfortable although they do weigh a little more than
standard headphones, but they have a fairly decent yet comfortable clamping strength when they're on your head.

They have stiff yet comfortable earcups and 40mm drivers. And best of all two additional Haptic Motors for the massive sensory-bass which gives them thier deserved title.

Really the only complaint I have after two weeks of testing is the Multipoint pairing, Unlike a previous headphone brand I've used and thier "Multipoint pairing" if I got a notification on for example my phone, they won't pause and disrupt what I am listening too on my other device, and keep playing. But with my Crushers. If I get a notification and theres something playing on my other device, it will abruptly pause and the notification sound from my phone will play through the headset and stop everything.

I can see what Skullcandy were trying to do, and allow you to not miss notifications, but I wish there was an option to toggle that.

But apart from the tiny problem being that, they're perfect.

Very quick delivery and excellent response by their customer service to my query.

Can’t recommend Skullcandy highly enough. Great products and great value. Fantastic sound quality and battery capacity. My earbuds malfunctioned under warranty and Skullcandy were fast and efficient to resolve the issue.

Quick response and communication
Bought some Dime Evo and they were great at 1st. ANC worked great but then they stopped charging. 5 weeks old!
CC was great though.
I upgraded to Sesh ANC active and the sound and fit is much better BUT the ANC in pretty much none existent. Also when making a call it has a lot of background hissing even in a room with no noise.
Quite frustrating really as I have ANC over ear headphones from them and can't be happier with them

Bought, Shipped in 2 days, Work Great, bass unbelievable.

All those over hyped over priced "you must buy these" as per influencers online etc and yet these are WAAAAAYYY better and superior!! A not so well known Skullcandy, that I swear by their products, have x2 Crusher Evo over ear headphones witth Sensory Base and these are just destroyers of world!!! Especially whilst watching your homme cinema 100" screen, with these on watching TGMav omfg!!!!! Then there is the Skullcandy Kilo which is like having a handheld portable version of the Crusher Evos even hung up inside my back pack closed, it is that loud my mates couldnt believe that was coming from this speaker!!!! That good. Once you go Skullcandy, you wont ever go back and alll those spending hundreds sometimes thousands on audio stuff JUST BECAUSE the influencers say so and you suffer with "FOMO", just check in with yourself and say "Nah I am going to do the opposite of what the sheep are doing", you will thank me later. You are welcome. Highly recomended especiallly the products I have just mentioned, but do not take my word for it go check em out in store somewhere just make sure you have SENSORY BASE up full whack!!!!! Enjoy ⭐️⭐️⭐️⭐️⭐️

Honest review - Never buy from there again. I ordered the skullcandy Crusher ANC 2 headphones, and when I got them, yes the bass was good but the noise cancelling was terrible, it barely blocked out any sound. Furthermore there was a crackling sound in the left earcup, so I sent them back ( I had to pay returns delivery) and got a 100% discount code to order a new pair, and when they came they had the same issue- crackling in the left earcup. Please avoid this and stick to the normal Crushers or right off avoid Skull Candy, there are much better headphones on the market

5 stars to Benedict in customer services for helping me organise the return of my headphones and issue of £120 credit. Overall, one star dropped as the availability of equivalent noise cancelling headphones (at similar budget) were out of stock on the UK website, so I opted for a more expensive pair at £200, i.e. made up the difference of £80.

My husband pre-ordered headphones in April, still not recieved, same experience as many others who have reviewed here on Trustpilot. Emailed to chase delivery, ZERO COMMUNICATION from Skull Candy. He purchased elsewhere and contacted his bank to raise a dispute then recieves a despatch email with a deadline for returns dated 3 days ago!
Still not recieved.

If you do not have the stock, simply say you do not have the stock - shocking company and empty promises. used to be a fan of skull crushers not anymore!

Avoid this company at all costs. I ordered the method 360 buts back in April. They took payment but didn't dispatch them. I contacted customer service who told me to wait longer. I did. So I contacted them again when I still didn't receive them, only to be told they'd cancelled my order and I'd have to order them again but I'm still yet to receive my refund and the earbuds are now out of stock everywhere anyway. It takes them days to get back to you and when I reached out on social media they hid my comments apart form one coment they left saying they would inbox me but they never did. I never leave reviews so they must be pretty terrible if you're reading this

Skullcandy should have their ability to sell in the UK removed. They are absolutely awful.

I ordered the new Method 360s 9 days ago. They have taken payment, and the order hasn't updated one bit.

I have emailed 4 times, and they tell you bare faced lies. They say they can't cancel and refund, they can. I literally work on the platform that they use, so I have sent them instructions on how you cancel orders.

Then they say that orders haven't been sent and so therefore no money is taken. Another lie.I have spoken with my bank and they confirm the money has gone to an account in Zurich, I have the TRef number for it, I can even get the IBAN that received the funds, but the Skullcandy reps go on about how no money is taken etc etc - all lies.

Then the store is a UK based store, but they haven't even set it up for UK customers, the help sections are all guiding to US help, the formatting is in USA formats, you can't speak to a human to get help.

I have started a chargeback, compounding interest on money of mine they have, and I have emailed OFT as the practice of taking a customers funds, lying about it, and not processing an order isn't considered fair trading.

EDIT. Skullcandy replied here asking me to use the same channels I have used already to contact them which further shows how they handle such things, the same channels being those that are no use to us in the UK. Chat is currently closed as they are US based help.

I have spoken with Citizens Advice and they have raised this with trading standards. Whilst on the phone, the CA advisor was reading reviews on here and she noted how folk had stated that the orders were being dispatched AFTER the return date for customers had elapsed.

I showed them the chats with me where they lied about payments being taken, and they say that if a payment had indeed NOT been taken, they cannot refuse to cancel an order.

I have already started a chargeback with my card issuer and have allowed Citizens Advice to liase with TS.

I never want to deal with Skullcandy again. Ever.

UPDATE 15th July 2025.

Delivery was refused as per Skullcandy advise to start the returns process. That was 13th May 2025, it was accepted by Luke at the mailroom in the returns address,

They still haven't started a refund process. My credit card company approved the chargeback and trading standards have opened a case/investigation.

I still get emails from Skullcandy asking me to review the headphones that I never received, because they haven't started a returns process - some 2 months later.

Order placed on 23rd April. Payment taken immediately but no communication and product showing as not even shipped 12 days later. Cannot speak to an advisor as chat only and that never appears to be online. Raised a 'case file' and nothing.... A very frustrating experience!

Update 07 May - multiple responses from Skullcandy (and empty promises that the item will be shipped). Communication is shocking appears that the only reason I have any response at all is because I reviewed in Trustpilot - you cannot directly contact Skullcandy to actually speak to a human being. Nope!

I rarely write reviews, but Skullcandy truly deserves the recognition. After experiencing a minor issue with my headphones, I reached out to their customer service team—and honestly, I was blown away. Their response was not only incredibly fast, but also handled with real care and professionalism.

What really stood out was the gesture of goodwill they included, which felt genuine rather than just ticking a box. You can tell they actually value their customers and want to make things right—not just fix problems, but go above and beyond.

The whole process was smooth, respectful, and impressively quick. In a world where customer service often feels like an afterthought, Skullcandy reminded me what great support should look like.

Highly recommend not just for the quality of their products, but for the way they treat their community. Massive respect.

Asked for a voucher instead of a product back from a return, replied quicker than expected and actually helped me with my situation. Person helping was nice too