IWent into Leeds city centre branch on Saturday morning (as a non Skipton customer) without an appointment to transfer my ISA to a Skipton ISA. Was seen to straight away. Everything was dealt with ver... See more
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skipton helped me buy a house in 7/8 weeks without a deposit. their track record mortgage has made my dream of becoming a homeowner a reality at 41. everyone at skipton couldn’t be more helpful and fr... See more
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From start to finish, the communication was excellent. Everything was explained clearly, and I always felt kept up to date throughout the whole mortgage process. A lovely surprise was receiving a... See more
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I am very happy with the customer service I receive at Skipton. I went on their webchat today for the first time and spoke to a lovely gentleman called Adam and he was very helpful and helped me rese... See more
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Company details
About Skipton Building Society
Written by the company
Founded on Fairness.
Fairness is at the heart of everything we do—what we provide to our members, what we stand for in society, and how we support our colleagues.
For 172 years, our purpose has remained the same: to help build a better society. Whether that’s saving for life’s important moments or looking for a place to call home. As a mutual, we have no shareholders—so every decision is focused on delivering long-term good value for our members and the communities they live in.
From savings and mortgages to financial advice, our aim is simple: to support long-term financial wellbeing. Our colleagues work towards this every day—whether at our head office in Skipton or across our nationwide branch network.
Getting in touch couldn’t be easier. Alongside our branch network and dedicated contact centre, you can reach us through live web chat, social media channels or our online Help Centre—whenever you need us.
If you want to join a mutual that puts fairness at its foundation and community at its core, we’d love to welcome you as a member. Savings Mortgages Financial Advice Contact Us Help Centre
Fairness is at the heart of everything we do—what we provide to our members, what we stand for in society, and how we support our colleagues.
For 172 years, our purpose has remained the same: to help build a better society. Whether that’s saving for life’s important moments or looking for a place to call home. As a mutual, we have no shareholders—so every decision is focused on delivering long-term good value for our members and the communities they live in.
From savings and mortgages to financial advice, our aim is simple: to support long-term financial wellbeing. Our colleagues work towards this every day—whether at our head office in Skipton or across our nationwide branch network.
Getting in touch couldn’t be easier. Alongside our branch network and dedicated contact centre, you can reach us through live web chat, social media channels or our online Help Centre—whenever you need us.
If you want to join a mutual that puts fairness at its foundation and community at its core, we’d love to welcome you as a member. Savings Mortgages Financial Advice Contact Us Help Centre
Contact info
Principal Office, The Bailey , BD23 1DN, Skipton, United Kingdom
- 0345 850 1722
- www.skipton.co.uk
4.3
Excellent
18K reviews
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The Lady Who i was messaging was very…
The Lady Who i was messaging was very understanding of my request.
25 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing your experience!
I had an online chat with advisor Adam…
I had an online chat with advisor Adam about opening a new cash ISA account and transferring money from an old one. He was extremely helpful and prompt with his answers. I followed his advice and managed the transaction online with no further help needed.
25 June 2026
Unprompted review
Reply from Skipton Building Society
This is great to hear, Susan. Thanks for sharing!
Clear Website and a Human (as opposed…
Clear Website and a Human (as opposed to a Robot on the Chat Box
25 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for your 5 star review!
"Are you buying anything nice"??
Does anyone else get this or is it just me? Whenever I go into a branch to withdraw money I'm always asked, "are you buying anything nice"? This is a very sly sales tactic that is clearly a way to find out if you are going to reinvest elsewhere, in which case staff can give you the hard sell to try and persuade you to stay with them! Every single time I go into branch this happens. It's none of your business what I do with my money! Maybe next time I'll reply by asking if they're going to buy anything nice when they get paid! I'm so fed up of it I'm going to close my accounts and go elsewhere, so no doubt I'll be asked the same question yet again!!!!!!
23 June 2026
Unprompted review
Reply from Skipton Building Society
Hi Elizabeth, thanks for your review and I am sorry that this has been your experience with us. If you would like to discuss this further with us, please send us an email at onlinecontact@skipton.co.uk
Reply from Skipton Building Society
Thank you for sharing, Charlotte!
A happy customer
I am very happy with the service I received today, the lady was most helpful.
24 June 2026
Unprompted review
Reply from Skipton Building Society
This is great to hear, Dilyse!
Good clear advice from femi and for the…
Good clear advice from femi and for the details given on a follow up procedure
24 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing your experience, and we will be sure to pass this forward to Femi too.
Excellent online customer service
The difference it makes being able to talk to a human so quickly and easily though the online chat service is what makes Skipton really stand out for me. The staff have helped me so quickly with a range of banking queries. Easily the best customer service of a bank I've ever experienced.
24 June 2026
Unprompted review
Reply from Skipton Building Society
We love to hear this, thanks for sharing with a 5 star review!
Great service
Very efficient and prompt help from Megan. Answered all my questions about dealing with maturity options under a power of attorney and arranged an appointment. Nice to be conversing with a real person.
24 June 2026
Unprompted review
Reply from Skipton Building Society
This is lovely to hear, thank you for sharing this with us, and we will be sure to make Megan aware of her great work!
Quick and easy
23 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing this with us, Tom!
Wonderful team
The staff at the Keighley branch are absolutely wonderful. They go above and beyond and make you feel cared for and valued, not only as a customer, but as a person. Betsy is an angel on Earth; the most kind and caring soul I have had the pleasure to meet.
18 June 2026
Unprompted review
Reply from Skipton Building Society
This is great to hear, thank you so much for sharing your experience and we will be sure to pass this feedback forward to the Keighley team!
Good service!
Everything I have needed to do so far with my mortgages has been straightforward. The app is easy to use and very clear.
18 June 2026
Unprompted review
Reply from Skipton Building Society
This is great to hear, thanks for sharing!
Webchat…
I used the webchat and Martin give me the exact information I requested and answered all my questions professionally
19 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing your experience on webchat!
I visited your Harrow Branch
I visited your Harrow Branch . Paul was very professional, informative , helpful , answer all my enquiries and assist me to resolve my enquiries. Thank you Paul.
18 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for sharing this with us, I will be sure to pass this on to Paul and his team!
Thank you Sean
Sean helped me out who was very professional and efficient in his help. He displayed an excellent standard of customer service with great diligence in resolving the issue.
19 June 2026
Unprompted review
Reply from Skipton Building Society
This is great to read, Will! I will be sure to pass this feedback forward to Sean and his leader.
Great customer service
Great customer service. I had an issue logging in to my account, and Emily via webchat was excellent at resolving the problem.
18 June 2026
Unprompted review
Reply from Skipton Building Society
We're so glad that Emily could help resolve your login issue quickly. Thank you for sharing your positive experience.
Emily was very helpful and speedy!
Emily was very helpful and speedy in helping me get the process started to withdraw my LISA.
18 June 2026
Unprompted review
Reply from Skipton Building Society
We are so glad to hear that Emily provided such helpful and speedy assistance. Thank you for your review, Elizabeth!
Thank you so much to Abigail Withey
Thank you so much to Abigail Withey, she had endless patience and time for me. She answered all my questions in depth and it was the best customer service I have experienced in a long time! Vote for employee of the month!
17 June 2026
Unprompted review
Reply from Skipton Building Society
Hi Natalie, we're so glad to hear about your excellent experience with Abigail. We will certainly pass along your wonderful feedback to her. Thank you for sharing!
Very fast and efficient chat service.
17 June 2026
Unprompted review
Reply from Skipton Building Society
Thank you for your review, Ted.
Reply from Skipton Building Society
Thank you for your feedback, Jagdeep. We're glad you had a great experience!
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