Skipton Building Society Reviews 

I used the online chat service, rather than make a call, which I found to be a very good option to discuss my account.
My question was answered quickly and clearly, after completing the usual security checks.
The service was very good with very little waiting time.
I will definitely use this service again.

Abigail was absolutely marvellous, and assisted us really clearly and accurately with our very specific requirements.

Naomi , handled my requests to move two existing skipton accounts to new accounts with better interest.

Very helpful and efficient .

Excellent service

My interest payment was not credited due to computer glitch. Was asked not to withdraw any other funds until this had been sorted.
No idea when this will happen- still waiting to hear.
So I couldn’t withdraw my own money on an immediate access account !
Stood at the counter for one hour, Manager and 2 cashiers were unable to sort out the problem.
Wasted special visit and a full morning.
Now may lose opportunity to reinvest the money in another Building Society account elsewhere.

Terrible customer service.Sill waiting for matter to be resolved
After 2 very long phone calls over 2 days

1 Star – Avoid at All Costs
I had a 2-year fixed-rate bond with Skipton Building Society which matured in Dec 25. To my surprise, the funds were automatically reinvested into another bond without my knowledge or explicit consent. I was not aware that the maturity date had passed and did not receive any communication that effectively alerted me to the fact that action was required.
Since discovering this, I have made multiple appeals to have the bond opened and my money released. During a visit to my local branch in Reading, I was advised that resolving the issue should be straightforward. However, when the matter reached head office, I was met with a completely different response and a flat refusal to help.
What has been most frustrating is the lack of consistency between what branch staff told me and the position taken by head office. As a long-standing customer, I expected a reasonable level of flexibility and common sense, especially given my change in circumstances. Instead, I have encountered an inflexible process and a complete unwillingness to consider my situation.
Customer service has been deeply disappointing throughout, and I feel that customer interests come second to rigid policies. If you are considering placing your savings with Skipton, be aware that if your bond matures and is automatically reinvested, you may find yourself with very limited options if you later need access to your funds.
Based on my experience, I have genuinely never been involved in such an un-customer focused organisation and I would strongly recommend that potential customers look elsewhere for their savings and investment needs.
The matter is now with the Ombudsman.
Avoid at all costs.

Complete nightmare to deal with. Been trying to transfer my cash ISA from another provider since May.

When I opened the cash ISA it took over a month before they applied an interest rate to it.

Take forever to reply. They can take over a week to reply to a secure message.

Still require simple forms to be printed off and filled in manually then posted.

They come across as ineffective and incompetent.

I will never use them again, infact I wouldn't trust them with a 10yo's piggyback.

I didn't have to wait ages for a response to my question - and I felt assured by the assistant on the Chat

Good and supportive including providing financial advice.
How to get settled and rest
Thank you skipton

I find the new phone app, which I was compelled to use, of limited use and Skipton B.S in general to be one of the less competent financial institutions to invest with. I will be avoiding Skipton in the future.

Don't know what's happened to this company over last 6/9 months. Dreadful service.

I am very happy with the customer service I receive at Skipton. I went on their webchat today for the first time and spoke to a lovely gentleman called Adam and he was very helpful and helped me reset my log in details as I couldn't remember them as got a new phone recently! He didn't make me feel silly for forgetting them and put me at ease, even though I got distracted by Netflix and nearly lost my chat with him due to my inactivity, yikes.

A very quick and positive response on the Customer Service Chat, which resolved my issue. Thank you

Forced to use new app but this does not have the code generator for 2 factor id for website so had to do all on the app. Website needed secret username, secret password, answer to secret question then 2factor id whereas app required only a simple PIN in order to transfer thousands of pounds. Skipton has gone from good to apalling.

Great staff at the North Berwick Branch of the Skipton.
They are very customer focused and helpful.
I am glad that the Skipton has kept their branches open.
Online banking is fine but we sometimes need to go to a branch.

The webchat worked immediately. I needed advice and information to apply for probate and all was sorted in about 5 minutes with the offer of receiving the information by mail or email. Brilliant system, thank you Skipton!

I would definitely give Skipton a 100% rating and highly recommend them.

From start to finish, they were professional, engaging, and genuinely customer-focused. Their exceptional service clearly reflects their experience, commitment, and dedication to putting customers first. They made the entire process convenient, comfortable, and tailored to our individual needs, ensuring I felt supported every step of the way.

A truly outstanding experience, I wouldn’t hesitate to recommend Skipton to anyone.

Emiola & Afolabi