SkinSpaceUK Reviews 

Scammers. They take your money and then ghost you. Currently going through legal proceedings to get my money back

WARNING DO NOT USE THIS COMPANY- I am not the only person to write a similar review. Skinspace Reading have ceased trading and I suspect that the other branches will follow shortly if their customer care is anything to go by. I have 4 out of 6 laser treatments outstanding and despite phone call and emails no sign of a refund. They are not complying with their own refund policy on their website and nobody has responded to me. KEEP YOUR MONEY SAFE DO NOT USE THEM

Always get a great service from Dee! Highly recommended

Staff at both Reading site and London site good. Have been flexible with appointments even last minute

As always I had a great experience with Charlotte today. She is always friendly and very knowledgeable about the treatments provided. Makes you feel comfortable which is so important - thank you

Friendly staff, good service. Would recommend

Charlotte asked relevant questions and was very informative. She did a great job.

Keep well away from this company , there a scam company .Be warned that if you have any issues medically or need to cancel before treatment they will not give you your money back , they will make excuses and ignore your emails and blank your calls , the worst company I've ever dealt with ever , they are worse than criminals , please go to a different skin provider , this company are disgraceful

Great friendly staff. Dee was amazing super thorough and welcoming. I come here for laser and they are just the best. Never had a single issue.

I BOOKED A TREATMENT WHICH I HAD TO CANCEL AND I DID CANCEL IT WITHIN THE RIGHT TIMEFRAMES ITS BEEN 7 months THEY BLOKED ME ON INSTAGRAM AND EVERYWHERE NO ONE IS TAKING RESPONSABILITY THEY OWE ME 720 QUID BE CAREFUL WITH THIS COMPANYTHEY ARE ABSOLUTELY SELFISH AND DONT REALLY CARE ABOUT THEIR CUSTOMERS AS THEY KEEP IGNORING ME AND NOT GIVING ME MY MONEY BACK EVEN THO THEY ARE RICH

UPDATE

Following my previous review about Skinspace’s complete lack of everything following the Reading branch closure, Skinspace continued to ignore my emails after advising me my matter was with their management team under review.

I was sending an email once a week chasing them for an update, every response I received repeated that a refund is not in line with their T&Cs but that the case is with their management team for review and they will be in touch with me when they have an update.

I do not believe it is true that any management team is looking into my matter given my experience and the experience of others here, and have seen no evidence from Skinspace that my issue has been taken seriously.

I advised them that if I had not received my refund within 2 weeks time, I would make a formal complaint to Trading Standards and begin the chargeback process via my bank. This was a month ago I have still received no further response from them, so I did just that.

I have now successfully received a refund via the chargeback process with my bank. My bank advised Skinspace never did respond to their enquiry to provide any evidence contrary to my claim, and Skinspace’s bank returned my money without challenging it.

I would strongly recommend anyone in the same situation as me do the same, as you will get nowhere with the company themselves.

Again, awful company, please avoid at all costs.

I purchased 2 vouchers via groupon. The staff are incredibly rude, I was ignored for a month via emails and calls. Refused to give me an appointment date. And told me to get my money back via groupon. Would not recommend.

I assume Bristol has closed. No response for months and I paid everything up front. Cost £400

Birmingham branch appears to have closed. Taken the full amount for treatments but have had no refund to date or further booking. Seems suspicious as they are only responding to whats app messages.

Dee did great. Always great treatment.

They are terrible—first, they tell you to cancel your Groupon deal, then take your money and give a flimsy excuse for not continuing. I urge everyone to consider legal action.

I have been a loyal customer for 3 years and have been going to their clinic in Reading with no problems whatsoever, the staff there were lovely and the treatments were going well. Reading shut which unfortunately they never informed me of before my scheduled appointment and I was left not able to go to there other clinics because of travel reasons. I asked for a refund straight away, the amount is £550 so not a small amount of money especially for me to be fobbed off with every phone call I make. Not once have they contacted me, I’m always calling and emailing them to be told the refund is ongoing and will be with me within the week. I’ve just called today to be told they have thousands of refunds to still be done, I’m left wondering now if they’ve even started refunding the Reading clients?? It’s been two months skinspace and we all want our money back which you were quick enough at taking all in advance I might add. Why is this taking so long to refund OUR money?? You should be ashamed at the way you’ve treated your loyal customers and I certainly wouldn’t be recommending your company to anyone.
*this company does not respond to emails, there support phone number is disconnected and the enquiries phone number continuously goes to answering machine. The WhatsApp number got back to me thinking I wanted to book treatment and when I said about me trying to contact them regarding a refund they shut all communications with me!! This company is still taking bookings but refusing to speak to existing clients about refunds!!

I went to the Birmingham clinic for Electrolysis, they took upfront payments in advance and don’t provide the service paid for. They left me with scars on face that didn’t go for months then refuse to refund upfront payments! Even though the electrolysis didn’t even work and the room was never ready the oppointment time so wasn’t given the full slot paid for even though the dumb lady had breaks between the treatment and was more bothered about the music to put on then the treatment! This place should close down it’s so expensive compared to market rates avoid !

This clinic is honestly one of the worst I’ve ever dealt with. I’ve gone through 6 laser hair removal sessions and have seen absolutely no results at all, not even the slightest improvement. It feels like a complete scam.

The equipment they use seems extremely outdated or ineffective, and it’s shocking that they even offer this service in its current state. After spending so much time and money, I’m left with nothing but frustration.

I would strongly advise anyone to stay away from this clinic. Save your money and go somewhere that actually delivers results.

£590 tied up in prepaid treatments following the sudden closure of the Reading clinic, with no response to a formal complaint.

I have been a longstanding customer for nearly a decade and have spent a significant amount with this company over the years. I now have £590 in unused treatments that I am unable to access.

The only solution offered has been to travel to alternative clinics, requiring up to a 3-hour round trip for short appointments scheduled every 1–2 weeks. As a registered disabled customer with neurological conditions, this is not a reasonable or safe expectation.

Despite raising this formally, I have received no response.

Very disappointing handling of a loyal customer, particularly given the lack of consideration for accessibility.