Product received was completely different to image on website. Different colour. Cheap trash from China. Emma the ‘customer service’ refused to allow a return except at my cost to Europe and based on... See more
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See what reviewers are saying
I've purchased two Skiniplay covers for my A9 over the years - I have the cowskin and a Christmas tree. I LOVE them. It's nice to be able to change the look so easily, and they both look as good as th... See more
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Great Product and Experience. I'd coveted a couple of Skiniplay covers for my A9 for a couple of years, and finally took the plunge. A great online ordering system, with a follow email from a client... See more
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This was a good transaction. At first, buying a cover for our new B&O Stage speaker, we were going to try to match the white paint on our walls, and Skiniplay was willing to do that. But whites are su... See more
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Company details
Written by the company
Skiniplay offers you a fancy solution by making your Beoplay - Beosound - Beolab even more unique.
Contact info
3.9
Great
148 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overpriced, not as described, refused return…
Product received was completely different to image on website. Different colour. Cheap trash from China. Emma the ‘customer service’ refused to allow a return except at my cost to Europe and based on previous reviews it seems even if I was to incur this excessive cost the return process would be problematic too. Avoid this company the products are overpriced and not as described.
3 February 2026
Unprompted review
Reply from SKINIPLAY
Hello Hannah,
We’re sorry to read your review and would like to clarify a few important points for transparency.
The cover you received was the correct model and color ordered, produced in our workshop in Montpellier in the south of France using premium fabric.
Our products are not sourced from China. They are handmade in France by our team, which is clearly stated on our website.
As explained during our email exchanges and as our covers are not printed on photographic paper, the final result may differ slightly from what you see on screen.
Fabric colors can appear different depending on lighting conditions and surroundings. This does not mean the product is incorrect or not as described, and there was no manufacturing defect in your case regarding the photo.
We never refused a return. We simply applied our standard return policy, which states that when a product is compliant, return shipping is at the customer’s expense. This policy is the same for all customers and is communicated clearly before purchase.
We regret that this experience did not meet your expectations. However, we believe it is important to provide an accurate and factual account for future customers.
Kind regards,
Lucie - Skiniplay
I love my Skiniplay speaker wardrobe!
I've purchased two Skiniplay covers for my A9 over the years - I have the cowskin and a Christmas tree. I LOVE them. It's nice to be able to change the look so easily, and they both look as good as the day I bought them - the cowskin was quite a few years ago! They might get a little dusty (not visible though), and a good shake outside cleans them up quickly. I highly recommend this special luxury for your beautiful B&O speakers.
24 January 2026
Unprompted review
Reply from SKINIPLAY
Bonjour Casey,
Thank you so much for your lovely review ⭐️
We’re delighted to hear that your Skiniplay covers still look as good as new after all these years and that you enjoy changing the look of your Beoplay A9 so easily.
Your recommendation truly means a lot to us. 🙏
Wishing you many more great listening moments.
Warm regards,
Lucie - Skiniplay
Custome made skin
We have ordered custom made skin. The one which is printed based on the image we have shared and it came out a little not so vibrant as a photo was. Other things like quality looks okay :) also updating my review because of good customer service
21 May 2025
Reply from SKINIPLAY
Hi Paulius, 👋
Thank you for your feedback and for choosing a custom-made skin. We’re glad to hear that the overall quality met your expectations.
Regarding the color vibrancy, custom prints can sometimes appear slightly different in real life due to the natural difference between screen displays and textile printing. We always do our best to preserve the essence of the image, and we’re sorry it felt a little less vibrant than expected.
We truly appreciate your understanding and are happy you’re satisfied with the result overall.
Warm regards,
Lucie – Skiniplay
Reply from SKINIPLAY
Hi Stu,
Thank you for your kind words! We’re so happy to hear everything went smoothly and that you found the experience easy and beautiful.
Your satisfaction means a lot to us 🫶. Thank you for your trust!
Best regards,
Lucie – Skiniplay
Great Product
Hi morning Skiniplay, great product. Love the print and fits very well. Everyone love it!
20 June 2025
Reply from SKINIPLAY
Hi Ong,
Thank you so much for your kind words! We’re thrilled to hear that you love the print and the fit. It means the world to us.
Thanks for trusting Skiniplay to bring a touch of personality to your Bang & Olufsen speaker!
Warm regards,
Lucie – Skiniplay
Beautiful artwork
Pleasantly surprised when I received the product yesterday extremely well-made with vibrant color and detail.
Perfect fit for my A9 speaker.
Product delivered on time and as promised.
18 June 2025
Unprompted review
Reply from SKINIPLAY
Hi Milton,
What a pleasure to read your feedback! We’re so glad the vibrant colors and perfect fit met your expectations.
Thank you for noticing the quality of our work and for taking the time to share it. 🙏
Warmest thanks,
Lucie – Skiniplay
Excellent
Nice quality. It looks exactly as what was seen on their website. The packaging was lovely. We are really pleased with our product.
27 May 2025
Reply from SKINIPLAY
Hi Sandra,
Thank you so much for your kind feedback! We’re so pleased to hear that everything matched your expectations from the product to the packaging.
Your satisfaction is the best reward for our work!
Warm regards,
Lucie – Skiniplay
Very helpful staff
Very helpful staff. I requested a change in my A9 cover and they responded right away. Awesome.
18 June 2025
Reply from SKINIPLAY
Hey Brent,
Thank you for this great review! We’re really glad we could help with your A9 cover change quickly. Your experience matters a lot to us.
Awesome customers deserve awesome service. 😊
Best wishes,
Lucie – Skiniplay
Reply from SKINIPLAY
Hi Rosario,
Thanks a lot for your short but sweet message! We’re happy to know everything was OK. 👌
Feel free to come back anytime for a new cover adventure!
Cheers,
Lucie – Skiniplay
I ordered a speaker cover from…
I ordered a speaker cover from SkiniPlay and was extremely disappointed with what I received. The final product looked nothing like the image shown during checkout — the colors were dull, washed out, and completely different from the preview.
SkiniPlay blames the issue on color formatting (RGB vs. CMYK), which they never warned me about at the time of ordering. As a regular customer, not a graphic designer, I followed their process and expected the product to match what I saw.
When I reached out, they refused to take responsibility and hid behind a “custom item” no-refund policy. For a company charging premium prices, I expected much better transparency and customer service.
Would not recommend — be cautious if you’re ordering anything custom.
20 May 2025
Unprompted review
Reply from SKINIPLAY
Hi Itay,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Emma is being in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can.
Thank you very much.
Regards,
Lucie - Skiniplay
Outstanding service
Outstanding service with ultra-quick product sending
26 February 2025
Unprompted review
Reply from SKINIPLAY
Hi Oliver,
Thank you so much for your kind words! We’re delighted to hear you appreciated our quick service. It’s always our priority to deliver fast and well.
Looking forward to seeing you again soon! 🔊
All the best,
Lucie – Skiniplay
Top quality!
Quick delivery, great product. I bought from another company first as it was slightly cheaper. My mistake as it came from China and the quality was poor. Not with Skiniplay, much better quality and made in France. I will 100% be buying from them again.
6 January 2025
Unprompted review
Reply from SKINIPLAY
Hi Mark,
Thank you for your amazing review! We’re so happy to know you noticed the difference in quality. We put a lot of care into every piece we make here in the south of France.
We’ll be proud to have you back anytime! 🤩
Warmest thanks,
Lucie – Skiniplay
Love their product for my B&O speaker
Love their product for my B&O speaker. Ordered one….my wife loved it. She looked at the different designs on the web site and we ordered another two.
Product shipped on time.
I definitely recommend.
30 December 2024
Reply from SKINIPLAY
Hi Jason,
Thank you so much for this fantastic feedback. We’re really touched! We’re thrilled your wife loved it too (and that you both came back for more!).
It’s great to know everything went smoothly and on time.
Warm thanks from the whole team,
Lucie – Skiniplay
CUSTOMER SERVICE IS A JOKE AND WONT GIVE ME MY MIONEY FOR THE RETURN
I had big expectations on the covers on their website, but their customer service is a big JOKE!
I have bought 2 covers where 1 one of them needed to be returned. I was in contact with Emma from their customer service on e-mail and I had to pay for the return myself.
I have sent the package back with DHL for 150 kr. and I can see that they tried to deliver the product to their office, but had to take it to a near by package shop to be picked up later.
I have written several times to their customer service without any answer to pick up the package and return my money. But no answer.
This is simply very bad customer service and I will never buy from you again. I have lost 150€ that I will get back.
15 November 2024
Unprompted review
Very professional company!
Very professional company.
Excellent website.
Great staff.
Outstanding product.
I wish all companies were like this!
28 October 2024
Reply from SKINIPLAY
Hey Jay, 👋
Wow! Thank you for your amazing words! We’re truly honored by your feedback. It means a lot to us to hear that you appreciated the quality of our team, service, and website.
We’ll keep doing our best to live up to this standard! 🚀
Warmest thanks,
Lucie – Skiniplay
Excellent service
Excellent service - beautiful and artistic cover - it is very realistic image - almost a Picasso painting. Nearly in a box very well presented
18 October 2024
Unprompted review
Reply from SKINIPLAY
Hi Barbara, 👋
Thank you for this beautiful review! We’re so happy you found the cover artistic and the service excellent. “almost a Picasso” is the highest compliment we could dream of! 🤩
We’re truly grateful for your support.
Kind regards,
Lucie – Skiniplay
Wonderful design
Wonderful design. Easy installation with video and qr code. very nicely packaged. Worth every cent. Would highly recommend.
1 September 2024
Unprompted review
Reply from SKINIPLAY
Thank you so much for your wonderful review Maikel! We’re thrilled to hear you loved the design, packaging, and installation process. Your recommendation means the world to us!
If you ever need anything, we’re here to help. 👋
Lucie from Skiniplay
Unbelievable!
Unbelievable!! customer service. I had a problem with an item bought 3 years ago and they replaced it. I can think of no similar experience in all of my years of dealing with companies. Amazon is great, yes, but Skiniplay has it and all of the others beat!!
By with absolute confidence.
1 August 2024
Unprompted review
Reply from SKINIPLAY
Wow, thank you so much for your incredible review Michael! We’re beyond thrilled to hear that our customer service made such a positive impression. Your kind words and comparison to other companies really mean the world to us.
We’re so glad we could resolve your issue, even after three years, and it’s great to know you’d recommend us with confidence. If there’s anything else we can do for you in the future, don’t hesitate to reach out!
Thanks again for your support, Michael! 🙏
Lucie from Skiniplay
Skiniplay is an excellent Company to deal with.
Skiniplay is an excellent company to deal with.
I absolutely love the Elizabeth Romhid speaker covers I purchased.
Emma was a great help to me and answered all questions with grace and promptly.
22 May 2024
Unprompted review
Reply from SKINIPLAY
Hey Janet,
Thank you so much for your kind words! We’re thrilled to hear that you love the Elizabeth Romhid speaker covers and had a great experience with us. Emma will be so happy to hear that her help made a difference!
If you ever need anything else, we’re always here to assist. Thanks again for your support Janet!
Lucie from Skiniplay
great experience
Super nice Customer service, fast delivery, easy to install.
great experience
6 May 2024
Unprompted review
Reply from SKINIPLAY
Hi Damien,
Thank you so much for your fantastic review! We’re so happy to hear that you had a great experience with our customer service, fast delivery, and installation process.
If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!
Lucie from Skiniplay
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