Skin2Seoul Reviews 

983
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, secure and attractive packaging, and wonderful free samples included in all of their orders. Consumers also highlight the reliable product quality, great pricing, and entirely seamless purchasing process from start to finish. Many people note that customer support and order fulfillment run smoothly. Some reviewers were not happy with shipping delays, noting instances where parcels arrived much later than expected or failed to arrive completely. A few shoppers also mentioned minor difficulties with modifying active orders after payment or experiencing unexpected issues with specific product ingredients.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items that... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with the fast... See more

Quality

Clients share positive opinions on quality, highlighting excellent products that leave skin smooth, silky,... See more

Order

People report positive experiences with order, highlighting straightforward processes and fast delivery... See more

Service

Users describe positive interactions with service, highlighting fast and reliable experiences from end to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping times and amazing customer service made the whole purchasing experience seamless and stress free. I also loved trying the free samples that came with my order. Skin2seoul has so far been... See more

Rated 5 out of 5 stars

First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freeb... See more

Rated 5 out of 5 stars

I ordered 1 product for every step of a normal Korean skincare routine, that Dr Melaxin stuff that is circulating right now, the. 'peel shot' is not good for sensitive skin like mine... See more

Rated 5 out of 5 stars

I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all! The delivery was super fast, the packagin... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetics Industry
  3. Cosmetics Store

Written by the company

Discover the secrets of Korean Beauty at Skin2Seoul, your one-stop destination for glowing skin and timeless elegance. We offer an extensive range of authentic K-Beauty products, from innovative skincare essentials to trending makeup must-haves, all designed to enhance your natural beauty.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

983 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(983)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing experience!

The item arrived on time. It was wrapped in such a unique and nice way, better than any item I have ever bought online. I loved the card with the cute message. You might be a small business, but what you are doing is amazing and huge. Please don't stop being kind to customers. I will be buying a lot more from you :D

9 April 2025
Rated 4 out of 5 stars

Up to now all positive

Up to now all positive. The only reason I've not give 5 stars is that I've been asked to review after only recently receiving this item and as it will take some weeks to see if it does what it claims to do I can't really give a full report. Time will tell.

26 March 2025
Rated 5 out of 5 stars

Good packaging

Fast shipping product came with no issues no leakage proper packing measures in place. I ordered a big toner so I was concerned it would crack and leak.

25 March 2025
Rated 5 out of 5 stars

Nice

Lovely packaging to keep product safe.Quick and efficient delivery. Reasonable price with discounts available.

30 March 2025
Rated 1 out of 5 stars

Terrible customer service experience

Terrible customer service experience, No feedback from emails sent, weren't able to return a product as there is never any feedback or response

23 March 2025
Skin2Seoul logo

Reply from Skin2Seoul

Hi Levi,

We’re truly sorry to hear about your negative experience. We strive to respond to all inquiries as quickly as possible, but at times, especially during busy periods, there may be a delay in our responses. We apologize if this caused any inconvenience.

Regarding your request for a invoice, please note that we can only provide invoices for orders totalling £200 or more. Unfortunately, as your order was below this threshold, we are unable to issue an invoice for it.

We appreciate your understanding and are here to assist if you need further help.

Kind regards,
Anthony
Skin2Seoul Customer Support Team.

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