Ski Bartlett Reviews 

2,507
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality. Customers frequently praise the knowledgeable staff for providing helpful advice, attentive guidance, and exceptional service during both in-store visits and online purchases. Consumers also appreciate the remarkably fast delivery times, secure packaging, and smooth ordering process for various winter sports equipment. Though some customers noted occasional issues regarding incorrect item specifications, wrong colors, or missing accessory parts upon delivery. A few people also experienced unexpected shipping charges, delivery delays, or difficulties when trying to resolve problems with support.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, matching... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that parcels arrive quickly and in perfect... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with prompt delivery and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their extensive product knowledge... See more

Order

Users describe satisfaction with the ordering process, highlighting the ease of placing orders online and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a problem with the website (no option to detail fitting of bindings to skis) this was sorted with a phone call, and there were also follow up emails from ski Bartlet staff. Delivery was supe... See more

Company replied

Rated 5 out of 5 stars

Ski Bartlett are the best for ski racing kit, boot fitting and also used them for touring kit. Exceptional knowledge. Recently ordered ski wax and a storm coat on line/ over phone and brilliant super... See more

Company replied

Rated 5 out of 5 stars

We turned up one Saturday without an appointment to fit race boots for my daughter. We knew it was a risk but we needed them quickly so figured we could just grab similar ones to her old ones if needs... See more

Rated 5 out of 5 stars

Simple ordering through good website, good confirmation and tracking as they use Royal Mail. Quick delivery and turnaround. Can’t fault them. Used them for 3 successive purchases now. All excellent... See more


Company details

  1. Winter sport Store

Information provided by various external sources

Ski Bartlett is a busy independent Ski shop on the Uxbridge Road, (A4020) Hillingdon, West London. We sell everything you could imagine for skiing, but two of our main specialist areas are race and freeski equipment and clothing. With over 50 years of ski experience, we are now one of the UK's most popular independent specialist ski shops. We stock everything you'll need for skiing, catering for the widest range of tastes and ability levels - including ski racers, freestyle skiers, freeride skiers, backcountry skiers, beginners and experts.

Family Business

A customer is for life, not just for the ski season

With our renowned reputation for specialist expert advice, combined with our carefully selected and tested range of products, our specialist team at Ski Bartlett bring you the latest updates in technology, valuable ski news, special offers, events and helpful tips and how to’s.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,507)

158 reviews in the last 12 months

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Rated 1 out of 5 stars

Really bad packaging for the price !!

Good but I payed 180£ on ski gloves and it was packaged horribly no protection you would of thought that you pay 180 and get some good protection in the package

3 November 2025
Ski Bartlett logo

Reply from Ski Bartlett

Hello Henry. I am sorry that you were disappointed with the packaging of your gloves.
Gloves never come into us in a cardboard box, just in a poly bag.
Although we know we could put every pair of gloves we send out in a box we do not feel that that this is an ecological option and prefer to send out all gloves in a strong poly bag, which we know in itself is not ecological but seems in our minds the best option.
We also feel that for the same reasons we should not wrap the glove in bubble wrap.
Again apologies for your disappointment.

Rated 1 out of 5 stars

Ski helmet came in different color (and…

Ski helmet came in different color (and I have even asked before buying about the availability!!) I was looking for this helmet for a while and no store had it and then I found that ski bartlett has it so I bought it and I did send an email before buying so I have 100% surety but as I can see I didn’t. I’m so so disappointed:(( and I could have the same helmet for free but I really wanted the white-black one

22 October 2025
Rated 5 out of 5 stars

Prompt service

Prompt service. Ordered item online, delivery 2 working days later. I’m an infrequent customer, but I have used Ski Bartlett before, and the experience is consistent; no hesitation in recommending them.

15 October 2025
Rated 5 out of 5 stars

Great service

We turned up one Saturday without an appointment to fit race boots for my daughter. We knew it was a risk but we needed them quickly so figured we could just grab similar ones to her old ones if needs be. As luck would have it, one of the servers had 30 mins free and couldn’t have been more attentive and helpful. Really appreciated their help as did my daughter’s feet! Can’t recommend them enough

12 October 2025
Rated 5 out of 5 stars

Delivery was very good

Delivery was very good, service was great. I asked if they can drill the skis for me as I already have my own bindings, and they did a really professional job. So happy. I bought the skis on Saturday and it was delivered on Thursday, in time for me to get on the slops for park night.

11 October 2025
Rated 5 out of 5 stars

quick and simple

I ordered some ski poles and socks. They arrived quickly and with free postage which was great. I'll definitely use them again

2 October 2025

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