Ski Bartlett Reviews 

2,507
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality. Customers frequently praise the knowledgeable staff for providing helpful advice, attentive guidance, and exceptional service during both in-store visits and online purchases. Consumers also appreciate the remarkably fast delivery times, secure packaging, and smooth ordering process for various winter sports equipment. Though some customers noted occasional issues regarding incorrect item specifications, wrong colors, or missing accessory parts upon delivery. A few people also experienced unexpected shipping charges, delivery delays, or difficulties when trying to resolve problems with support.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, matching... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that parcels arrive quickly and in perfect... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with prompt delivery and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their extensive product knowledge... See more

Order

Users describe satisfaction with the ordering process, highlighting the ease of placing orders online and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was a problem with the website (no option to detail fitting of bindings to skis) this was sorted with a phone call, and there were also follow up emails from ski Bartlet staff. Delivery was supe... See more

Company replied

Rated 5 out of 5 stars

Ski Bartlett are the best for ski racing kit, boot fitting and also used them for touring kit. Exceptional knowledge. Recently ordered ski wax and a storm coat on line/ over phone and brilliant super... See more

Company replied

Rated 5 out of 5 stars

We turned up one Saturday without an appointment to fit race boots for my daughter. We knew it was a risk but we needed them quickly so figured we could just grab similar ones to her old ones if needs... See more

Rated 5 out of 5 stars

Simple ordering through good website, good confirmation and tracking as they use Royal Mail. Quick delivery and turnaround. Can’t fault them. Used them for 3 successive purchases now. All excellent... See more


Company details

  1. Winter sport Store

Information provided by various external sources

Ski Bartlett is a busy independent Ski shop on the Uxbridge Road, (A4020) Hillingdon, West London. We sell everything you could imagine for skiing, but two of our main specialist areas are race and freeski equipment and clothing. With over 50 years of ski experience, we are now one of the UK's most popular independent specialist ski shops. We stock everything you'll need for skiing, catering for the widest range of tastes and ability levels - including ski racers, freestyle skiers, freeride skiers, backcountry skiers, beginners and experts.

Family Business

A customer is for life, not just for the ski season

With our renowned reputation for specialist expert advice, combined with our carefully selected and tested range of products, our specialist team at Ski Bartlett bring you the latest updates in technology, valuable ski news, special offers, events and helpful tips and how to’s.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,507)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

GREAT COMMUNICATION

Outstanding customer service. Very responsive in both emails and follow up calls to resolve an overseas shipping issue. Once ordered, item was shipped and received within 3 days.

2 May 2025
Rated 4 out of 5 stars

Really fast delivery as someone in Uk

Really fast delivery as someone in Uk, product is good. Only thing is the packaging for my parcel was abit battered and random. Luckily nothing was damaged but other than that everything was good. Would buy again from here.

23 April 2025
Rated 5 out of 5 stars

I was greeted with a cup of coffee

I was greeted with a cup of coffee, and Chris from the start was excellent. I purchased some K2 Anthem 95 BOA boots. These are the fourth pair of boots I've owned. All but my first pair were the wrong type or fitted badly. Without doubt, the K2's are the most comfortable as they were fitted properly, including Sidas footbeds and heel inserts. Chris did not rush me. The boots I had previously from a well-known national company were causing me lots of problems, ie black toenails, blisters, and I was forever tweaking them. I assumed they were the wrong size. Ski Bartlet knows what they are talking about- I had the same size boot but needed a narrower fitting boot. I must say I really could have skied in them all day and night, they were so comfortable, and therefore, ultimately, I performed well! Ski Bartlet was worth the 45-minute journey.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Experts

Expert, professional, friendly, and helpful. They are definitely the number one go to place in the UK for everything to do with ski equipment.

15 April 2025
Rated 4 out of 5 stars

Ski order across the world…

Here is the review everyone has been waiting for. I ordered a pair of powder skis with bindings mounted 7 days ago from Australia. Directly after payment, I got an email saying the order was placed (automated, but still nice). Shortly after that I received another message about mounting bindings and my preferences. I responded and within the hour, a nice lady had replied and saying that it was all good. I had also asked her for the tracking details which she provided as soon as it was possible. DHL provided me tracking updates almost daily which gave some peace of mind as they were travelling halfway across the world. The estimated arrival was not for another week and a half but Ski Bartlett and DHL provided and the skis arrived today. The box was a little bit damaged which was worrying, however the skis were packaged in plenty of bubble wrap which insured their safety. They are in perfect condition with everything exactly as I asked. I cannot ski them just yet but I’m sure they will be great. Thank you Ski Bartlett!!

9 April 2025

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