St John Ambulance (England) - Training courses Reviews 

52,896
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, which made learning enjoyable and effective. Many felt confident and well-prepared after completing the informative, interactive courses, valuing the clear instructions and practical skills gained in a comfortable environment. However, some customers noted occasional issues with trainer demeanor, such as a lack of initial friendliness or showing frustration, and mentioned logistical aspects needing improvement, including better communication about lunch or ambiguous activity instructions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, engagement, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that courses are well-run... See more

Service

Reviewers consistently express satisfaction with the service, highlighting exceptional and engaging training... See more

Instructions

Users describe positive interactions with instructions, finding them clear, informative, and easy to follow.... See more

Quality

Consumers find quality to be positive, with many reviewers describing the training as excellent and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Did a 3 day First Aid Course for the Workplace. Excellent teaching by Neil Morgan, who kept us all thoroughly engaged with practical, hands on as well as theoretical techniques. A brilliant way to ens... See more

Company replied

Rated 5 out of 5 stars

Exceptional training from start to finish. The instructor was incredibly knowledgeable and kept the energy high throughout the day. The perfect balance of theory and practical drills—we spent more tim... See more

Rated 5 out of 5 stars

The trainer, Sarah Blood at Oldham made this course brilliant. Her training style, knowledge and enthusiasm for teaching made the course fun, interesting and easy to learn and remember. Straight fr... See more

Rated 5 out of 5 stars

Pros: very well presented, plenty of opportunity to asks questions, which were always answered. Changes since previous training were well explained, demonstrated and tested. Cons: if no lunch is... See more

Company replied


Company details

  1. First Aid Station
  2. Emergency Training
  3. Emergency Training School
  4. Mental Health Service
  5. Training School

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(52,896)

6,305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic first aid training!

Caroline came to our office to provide first aid training. Not only was she super knowledgeable, she was super engaging, was very easy to ask questions and made the overall day enjoyable (which I never thought I’d say!). I now feel super confident to provide first aid should it be required all thanks to Caroline!

24 July 2026
Rated 5 out of 5 stars

Excellent training

Kevin the trainer was brilliant. He keeps thing simple, easy to understand. and he shared some of his experience/stories from the days he worked in London as a paramedics.

31 July 2026
Rated 5 out of 5 stars

The Trainer Bernie was fantastic

The Trainer Bernie was fantastic! Very engaging. The course was delivered really well.

The only issue is it is really difficult to get to the Liverpool office so some clear directions would be great when booking onto the course.

31 July 2026
Rated 5 out of 5 stars

St John’s first aid course in Liverpool

I recently did my first aid course with Julie smith and Kay Leigh this was my second course in 3 years and I really enjoyed this one Julie is an intense instructor and very thorough she makes you very relaxed answers your questions until you understand every section she is training you on.
She also very witty and even though been intense with her knowledge which is second to none she also makes it fun.Kay is training to be an instructor and her input on the course was very clear and precise she will also clearly gain her knowledge and be an excellent instructor .a big thank you to you both I have learned a great deal and will always take what I have learned with me

23 July 2026
Rated 5 out of 5 stars

Great training course and very…

Great training course and very interesting

31 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Well run

It was well run by competent, knowledgeable instructors

31 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Excellent

I have attended several first aid courses over the years, but this one was by far the standout, largely due to the fantastic instructor, Kirsty. Although first aid is a serious subject, the course was engaging and enjoyable. It is an invaluable skill to have, and I now feel much more confident that I could deal with an emergency should the need arise.

21 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Trainer was active and enthusiastic…

Trainer was active and enthusiastic about the training.
Overall it was a great experience got to learn lot of things which will not only help me at my work place but also in my daily life.

14 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 3 out of 5 stars

Trainer was obnoxious

I found the training information all good and helpful.

But the trainer was a bit obnoxious ...whenever we asked questions he would look at us like we was stupid.

Then he got the hump if we didnt ask questions

23 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We're pleased to hear you found the course content helpful, but we're sorry to hear that your experience with the course delivery did not meet your expectations.

We appreciate you bringing this to our attention. Feedback like yours is important in helping us continually review and improve the quality and delivery of our training.

Rated 5 out of 5 stars

Mental Health First Aid re-qualification

The delivery of the course content encouraged much more interaction between the group and the trainer, which made the experience far more engaging. I thoroughly enjoyed it. Kerry is a fantastic trainer, and the small group created a great dynamic that encouraged discussion, participation and learning. I would highly recommend this course.

31 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

First Rate Requalification


Attended the First Aid at Work' Requalification course The two days were excellently put together and maximised the student knowledge whist also updating on recent changes. The course lead Julie was excellent, informative and kept a great balance between skills, practical and assessments.

21 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Refresher First Aid at Work

I went for the 2 day refresher in-person course. Sue was an incredible teacher, she made sure everyone felt comfortable and confident throughout the course, her teaching style covered all learning styles and she made subjects relatable and easy to remember. I hope Sue is my teacher again next time!

20 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

The instructor (Jay) was absolutely…

The instructor (Jay) was absolutely excellent

31 July 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look